The biggest advantage of buying things in physical stores is that the after-sales service is relatively perfect, and if there is a quality problem, customers can directly take it to the store for replacement and maintenance, and the same is true for buying a car. Many people choose to go to the 4S store to buy a car, that is, they feel that the service of the store is more secure. However, there are also some 4S stores whose after-sales service is not very reassuring, and a problem has not been completely solved for more than a year.
According to the Zhejiang News Channel, Mr. Shen, a citizen of Hangzhou, suspected that the BMW X3 he bought was a test drive, and he has been communicating with the 4S store since he found the problem, but it has not been solved so far. In the process of communication and solution, the solution given by the merchant also made Mr. Shen feel very uncomfortable.
He angrily approached the media, hoping that the media would help him find a lawyer who specialized in car companies, and he wanted the merchants to refund one and lose three. If you win, give the other party a BMW car of our family.
Mr. Shen said that he bought the car a year ago, and on the night he picked up the car, he found that there were many mobile phone models and names in the car's Bluetooth connection system. At first, Mr. Shen thought that the system automatically searched for nearby Bluetooth devices, and he didn't care too much. However, after he drove the car to the underground garage, the equipment information still existed, and the model did not change.
Mr. Shen felt that this was definitely not an automatic search by the system, and it must have been someone who had used the car before and did not clear the Bluetooth connection device inside. But if you buy a new car, how can someone else connect your Own Bluetooth device? Mr. Shen suspected he might have bought a test drive.
On the second day, Mr. Shen drove to the 4S shop and reported the situation to the person in charge of the store. What surprised Mr. Shen was that the other party was very happy to admit that this car had been a sample car in the store for two days, and these Bluetooth connection records were connected when the customer saw the car.
How can a prototype car be sold as a new car? He spent more than 400,000 yuan to buy a car to get a new car, and the other party actually sold himself a sample car without telling himself, which made Mr. Shen unacceptable. And he believes that as a consumer, he has the right to know, and the merchant did not tell himself these situations before selling the car, which is a fraudulent consumption.
Mr. Shen asked the merchant to give him an explanation, but the merchant said that the sales consultant did not know that it was a sample car, so there was no deliberate deception. But Mr. Shen was not at ease, and put forward three requirements to the merchants, hoping that they could do a comprehensive test of the car, extend the warranty for two years, and give themselves 10 times of maintenance.
However, his request was rejected by the merchants, who said that out of humanistic care, they could give two free car maintenance to Mr. Shen. The attitude of the other party made Mr. Shen feel that he had been insulted, and he had also come to defend his rights, not to beg for care. Who would want to sell a sample car as a new car, but only want to use two maintenance to send themselves away?
Later, Mr. Shen repeatedly asked the merchant to negotiate a solution, but the merchant has been unwilling to solve it head-on. In desperation, he contacted the media and said harshly, if anyone can help him win the case, he will send an equivalent car or give money.
Mr. Shen's matter has also caused a lot of netizens to discuss, many netizens believe that consumers enjoy the right to know, the merchant did not inform the consumer of the details before selling the vehicle, there is indeed a deliberate intention to deceive. Mr. Shen's practice of taking up the legal weapon and safeguarding his legitimate rights and interests is worthy of recognition.
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