In the face of product quality problems, you can never imagine how cold and ruthless those luxury brands that focus on warmth and customer-centricity are.
With the advent of the annual 3·15, many car owners hope that product quality problems can be paid attention to by manufacturers, so that consumers can use cars normally. Recently, BMW's many models of burning engine oil have been on the hot search, and it is the way that the owner reports under his real name, which has to make people sigh that it is really too difficult to protect their rights.
In this whistleblower letter, a large number of BMW car owners across the country listed the fact of serious burning of engine oil, covering BMW 3 series, 5 series, 6 series, X3, X4 and other hot models, mainly concentrated in 2020 models, 2021 models.
According to the description of the owner, the burning oil has serious carbon deposits, spark plug organic oil, and the judgment is due to the poor separation effect of oil and gas, resulting in the oil seeping into the combustion chamber to burn, and the burning oil has seriously affected the daily life of the owner.
Specifically, the BMW 3 Series purchased by the owner Mr. Pu in 2020, the first guarantee at the end of January 2021, the driving mileage is 4600km, it should have been filled with 5.25L of engine oil, and the 4S store should have been injected with 5.75 liters, which was 0.5L out of thin air. The owner did not agree at the time, and it seems that bmw oil burning has happened since that time.
On May 28, 2021, when the mileage was 8340km, the first oil alarm occurred. After driving only 3740km after the first insurance, there was a shortage of engine oil, and even the car white knew that this was abnormal. After inspection, it was found that the 1st and 2 cylinders of the spark plug had obvious oil. The 4S shop believes that this is the reason why the owner did not agree to add 0.5L more oil last time, the owner did not bother to argue, and did the second guarantee at the request of the 4S shop, adding 5.75L of oil.
In the subsequent maintenance, the oil filling volume was increased to 6.1L. The mileage of the new car is only about 17,000km, and the amount of oil refueling has increased from 5.25L to 5.75L to 6.1L.
According to the complaints of other car owners, the BMW 3 Series has a serious problem of burning engine oil, and many car owners find that the oil burning is serious after half a year of buying a car.
From the perspective of time, BMW burned engine oil has appeared since the first half of last year, and has been dragged out to this day, making many car owners miserable. The relevant person in charge of BMW said that the burning oil is serious, which may be related to the cracking of the shell of the crankcase ventilation device.
The problem of burning engine oil has been fermented for nearly a year, and BMW officials still cannot determine the root cause of the problem. Countless car owners have complained so many times, so many times into the store for maintenance, have not been resolved, but claim to be normal. Now and the sound of the customer apologizes, the so-called "to provide consumers with high-quality products and services", why not implement it at the beginning, have to make a fuss to the end of the scene to the consumer soft, say a few innocuous scene words?
In 2021, BMW's global sales reached 2.21 million units, and the Chinese market contributed 840,000 vehicles, leading Mercedes-Benz and Audi. With such excellent results, shouldn't Chinese consumers be thanked? There is an old saying in China, called if there is no change, then encouragement, BMW is good, under the complaints of a large number of car owners, it is hard not to admit it, until today a large number of car owners in the country real-name report, only reluctantly admit it.
Conclusion: If BMW burns engine oil is valued by manufacturers at the beginning, it will not implicate more car owners. It should have been half a year ago to solve the problem from the technical level, and it has been delayed until now, so that the majority of car owners suffer from the disaster of innocence. At this point, I hope that manufacturers will not use those obscure professional terms to fool consumers, although most consumers do not understand the mechanical principle, but the naked eye visible burning oil, can not be covered up. Truly customer-centric, provide consumers with high-quality products and services, and do not throw these scenes out of the clouds after quality problems occur.