March 12-15
Daily 10:00-12:00
Pay attention to "Busy Everyone Help" vibrato, kuaishou, video number
The reporter will accompany the owner into the store
The whole process of rights protection can be seen at a glance
The standard cruising range is 510 km/ h
The actual mileage became 200 kilometers
In November last year, the owner of the car, Mr. Li, purchased a Hongqi E-HS9, and a month later found that there was a serious failure in the vehicle's power system, and the original standard endurance was 510 kilometers, but it could only run more than 200 kilometers.
Mr. Li said: "Last year (2021) in November in Shaanxi Aocheng Hongqi 4S store bought a Hongqi E-HS9, Hongqi official mileage is more than 500 kilometers, after buying back, the car's power system seriously faulty, fully charged, in the mall, a circle down, the endurance will become 0." ”
Mr. Li could not have imagined that the subsequent voyage mileage of this Hongqi tram fully charged and static would become 0.
Mr. Li then sent the car to the 4S store, and after the store upgraded the vehicle, there was a problem.
Mr. Li said: "After going back, the endurance of 510 kilometers, in fact, I only ran more than 200 kilometers. ”
4s shop response: there is no problem with the quality of the vehicle,
But with an endurance of more than 200 kilometers, no one can do anything
Found that the vehicle mileage was seriously discounted, Mr. Li again communicated with the Shaanxi Aocheng Hongqi 4S store, the vehicle was upgraded, on the road for testing, the test results can still only run more than 200 kilometers.
On this issue, the 4S shop told the owner that there was no problem with the quality of the car, but the cruising range of more than 200 kilometers, no one could do it.
The store gave a solution: the owner of the car bought 550,000, the mileage of 1800 kilometers, the store can discount the vehicle to 350,000 for recycling, Mr. Li can replace another model with a higher mileage, but the owner can not accept.
The end result: the store agreed to change the car
Recently, after the reporter and Mr. Li came to the Aocheng Hongqi 4S store together, they entered the consultation, and the store agreed to replace a new car for Mr. Li.
The Red Flag E-HS9 has more than one problem
The owner of the car, Mr. Hu, bought the Hongqi E-HS9 at the Junyi Hongqi 4s store in Xixian New District half a year ago, and the vehicle drove for half a year, and the mileage became 160 kilometers. On this issue, Mr. Hu repeatedly found a 4S store to negotiate, and the store said that the owner of the car tried to choose to drive in the urban section and avoid high-speed driving.
After the communication between the program team and the store, the 4S store upgraded the battery for Mr. Hu's vehicle and upgraded the standard endurance to more than 600 kilometers, and Mr. Hu accepted the plan.
Is the 4S shop upgrading vehicle battery compliant? Is it safe? On this issue, the reporter has contacted the red flag manufacturer, and the manufacturer has intervened.
In addition, Ms. Che had purchased the Hongqi E-HS9 in a 4S store in Yan'an seven or eight months ago, when she chose a vehicle with an official range of 460 kilometers, and now the mileage can only run 160-170 kilometers at most.
This morning, with this question, Ms. Zhang and I went to the Xi'an Taiyue Hongqi 4S store and reflected the problem to the after-sales department in the store. However, when the reporter and Ms. Zhang wanted to check the current degree of battery attenuation through the store to repair the computer, the reply given by the store was to repair the temporary failure of the computer, which could only be detected by road test first.
In response to Ms. Zhang's vehicle problem, Xi'an Taiyue Hongqi 4S shop has begun to test and repair, and the specific solution time is undecided. At the same time, the reporter also put forward the problem of hongqi E-HS9 multiple vehicle battery attenuation serious problems, the person in charge of after-sales in the store said that it would give a reply after reporting to the manufacturer.
For more event details, please search for "help with everyone" on Douyin, Kuaishou, and WeChat public accounts!
March 15 this year
916 traffic radio, 896 car FM, 878 story broadcast
"315 Large-scale Consumer Rights Protection Communication Meeting" will be held
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Source: Shaanxi Traffic Radio
Reporters: Chen Kai, Zhu Jiang, Yuan Haobo
EDIT: In other words
Editor-in-charge: Li Shan
Review: Lai Ting
Final Judge: Lu Hongmei
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