Text/Leju Finance Jin Wenyu
"Song PLUS is equipped with the vehicle OTA remote upgrade function as standard, which can achieve self-evolution, continuous upgrade and iteration, and bring users an intelligent experience that keeps pace with the times." The feature has previously been cited as a major selling point for BYD Song PLUS.
However, recently, due to the lack of OTA remote upgrade function, a number of BYD Song PLUS fuel version owners have begun to defend their rights, and quickly conquered the top of the complaint list of a third-party car quality evaluation website.
Judging from the problems complained by car owners, most of them are concentrated in BYD Song PLUS manufacturers do not push OTA upgrades, imperfect service processes, and video and audio system failures. Judging from the time of complaints, more than 300 complaints appeared after February 21.
Previously, it was not common for car owners to complain about the same model at the same time. This time to protect the rights, it can be seen that the owners of the BYD Song PLUS fuel version have a very strong demand for solving this problem.
OTA push upgrade is difficult
BYD Song PLUS was launched in September 2020 and has been around for nearly two years. According to car owners, BYD manufacturers have never upgraded OTA push to BYD Song PLUS fuel version so far, although the official website has an upgrade package, users can only go to the 4S store to use the U disk upgrade, and cannot enjoy the function of OTA upgrade normally.
The car's OTA (Over The Air technology) function, Chinese full name is "over-the-air download technology", that is, through the mobile communication data transmission, the software management module to achieve remote management, this function is ported to the car, many modules on the car can achieve remote upgrades, often also known as "cloud upgrades".
The biggest advantage of this function is that the owner does not need to upgrade to the store, which brings better convenience to the owner's use, and through OTA, it can also maintain the efficiency of the software update, which can ensure that the software is always in the latest version, thereby better improving the owner's experience.
Because they cannot enjoy the corresponding functions, some owners have reflected that the navigation of the car machine has not been updated for three years, and the experience is very bad. In addition, the system does not push the link4.0 system, under the same circumstances, other new energy models such as Song PLUS DM-i can enjoy OTA upgrades, and IT is suspected that BYD clearly treats fuel models differently.
As for the reason why bydir Song PLUS fuel version OTA function has not been used normally, some car owners suspect that it may be related to the car machine system. Car owners said that the Song PLUS fuel version of the car machine chip uses the early Snapdragon 625 chip, although the Tang and Han models that are in the same period as the Song PLUS fuel version also use 625 chips, but in 2021, because of the strong voice of Tang Han car owners, the official launched a special 665 car engine upgrade package for these models.
"What is the reason why BYD Song PLUS fuel version models have not been upgraded? Is it because the car is a 625 processor? If it is the reason for the processor, does it mean that the model will never be able to use the OTA push function? ”
Based on this, many car owners askED BYD for explanations, hoping that it could give a reasonable explanation, clarifying the reason why the OTA has never been pushed and the specific date of the OTA push. However, BYD has not yet made a relevant reply.
Car purchase "siege"
In addition to the inability of OTAs to upgrade, the 360 image is not clear is also a problem that plagues car owners. Many car owners reflect that the panoramic 360 image is very unclear at night, and often appears in the case of Caton, when BYD advertised high-definition, the actual standard definition can not be reached, driving at night basically can not see the surrounding situation, extremely affecting driving safety.
On February 23, a car owner complained on the car complaint network, saying that when the vehicle left the warehouse, 360 images did not alarm the near obstacles on both sides of the car, causing the vehicle to scratch and upload pictures of the accident vehicle.
Image source: Auto Complaints Network
In a number of complaints, many car owners mentioned the Song PLUS DM-i version, saying that although the fuel version they bought was not much cheaper than the MD-i version, they felt that the treatment between them and DM-i was still a lot worse, Song PLUS DM-i successfully enjoyed the OTA function upgrade, and also upgraded to the DiLink 4.0 new car machine that the old owners envied, and the fuel version was always in DiLink 3.0.
But for the owners of the BYD Song PLUS DM-i version, they are also facing great trouble. BYD Song PLUS DM-i also has the owner of the car personally spit on the car.
On the B station, a car owner who started BYD Song PLUS DM-i for just a month recently posted that he was very satisfied with other aspects of the car, but he was super dissatisfied with the Extremely Crotch-pulling DiLink 3.0 car machine system. At the same time, he also complained that the DiLink 4.0 system is also very bad, hoping that the manufacturer will upgrade the bottom layer of the system version and upgrade the UI interface. "Look at the level of the car machine system of the new car-making forces, look at the level of Huawei's Hongmeng car machine, you can reach half the level of The Hongmeng car machine, I am happy!"
In addition, complaints about the delay in delivery of Song PLUS DM-i cars are not in the minority, in the black cat complaint platform, some car owners said, "In August 2021, BYD Song Plus dmi was ordered, and I was charged a deposit of 5,000 yuan." Half a year has passed, and it has never been shipped. Ask for compensation in cash and ship it immediately. ”
BYD Dynasty series models have always attracted much attention, in the rapid development of new energy vehicles, compared with BYD Song PLUS DM-i and EV version, the fuel version has been on the verge of discontinuation, and even not the focus of BYD's current promotion.
For owners who have already purchased the fuel version, this is only two years away, so it is no wonder that the old owners complain. And for the envied by the owner of the BYD Song PLUS DM-i, it seems that it is not so idealistic.