Power batteries are an indispensable and extremely important component of electric vehicles, and once there is a problem on the supply side, it will directly affect the production and delivery of the car. A few days ago, Xiaopeng Automobile, the representative of the new domestic car manufacturing force, had such a situation. Many consumers said on the complaint platform that Xiaopeng Automobile did not deliver the new car according to the prescribed date, and it is reported that the main reason is the shortage of battery supply. In response, Xiaopeng officials made a formal response to the media on February 21, apologizing and saying that they would solve the problem one-on-one.
Xiaopeng P5
According to the report of The Emperor of Understanding Cars, Xiaopeng Automobile said: "Due to the impact of the epidemic, the industry is facing an extreme shortage of supply of major components including lithium iron phosphate batteries, which has also brought great uncertainty to the production of Xiaopeng P5 460 models, resulting in 460 model orders can not be delivered in time within the expected delivery cycle of the next time, for which we apologize." ”
Xiaopeng Motors responded
According to the understanding of the smart car pie, according to the latest scheduling plan, the official sorted out the customers who are expected to have the risk of overdue, and then will contact customers one-on-one through the sales staff in batches according to the order order, understand customer needs, and assist customers in need to complete the procedures for reassignment or cancellation. If the customer chooses to change the configuration, we will retain the preferential policy of the original order for the customer, if the customer chooses the worry-free unsubscribe service, we will bear the cost of the owner recovering the charging pile during the unsubscription process free of charge.
Officials also said that Xiaopeng Automobile attaches great importance to the customer's sense of experience, and will step up information communication with the supply chain at all levels to do its best to reduce the waiting time of customers. We apologize again for the inconvenience caused to the customer by the delay in delivery of the P5 460 model.
The shortage of power batteries is a common problem in the current new energy vehicle industry, and Zhichepai hopes that major car companies can properly solve it as soon as possible to give consumers a better car purchase and car experience.