A refrigerator 18w? Mr. Feng of Hangzhou, Zhejiang Province, was so anxious that he couldn't eat these two days, only because the finance hit a 0 more, and the price of the refrigerator increased by 10 times. Although the other party promised to refund, but it has been almost a month or the money is still missing, can it be recovered?
Speaking of quite helpless, Mr. Feng for the staff to consider, thinking of buying a refrigerator for everyone to put the company, the day is hot can store some melon and fruit food, so a few years ago took advantage of the activity in Su J Easy G to see a refrigerator, discount 18,000, the next day the financial payment past but pressed a 0, transferred 180,000 to the store.
Although this problem was immediately discovered, within 10 minutes, he called Su J Yi G to explain the situation, and the other party also promised to arrange a refund after waiting for the account, but after hanging up the phone, there was no follow-up.
When the payment was made years ago, the company was waiting for the account, so Mr. Feng has been urging the other party to return the money. But the other party used the financial need to go through the process as an excuse, and every time he said that it was fast... I waited until the Spring Festival holiday, and I didn't see a refund.
Mr. Feng had to put this matter aside for the time being and be at ease for the New Year. When the Spring Festival holiday ended, Mr. Feng once again urged the store to refund, the other party still insisted that "the company declares that there is a process for financial declaration, several customers are queuing, rest assured, such a large company can not run you, the financial approval will be refunded immediately..." And dragged on for several days, before and after almost a month, 180,000 or no news.
Every time I say "it's fast", but each time I don't clearly give a time or time limit. This reminds me of the story of "throwing boots" —
The story is about the old landlord who thinks that young people are renting a house, and the downstairs is an old landlord who has a bad heart and often loses sleep. Young people are accustomed to returning at night, always throwing their boots when they get home every night, and two bangs always wake up the landlord downstairs from sleep.
The old landlord protested and got out of his house the next time. As a result, the young man forgot the next day, and when he returned home, he habitually threw out a boot, and with a bang, he suddenly remembered the old landlord's warning, so he gently put down the other boot in his hand.
Unexpectedly, the old landlord did not sleep all night, waiting for the second boot to land...
After listening to this story, you can understand what Mr. Feng has been like this year, right? 180,000 is not a small amount, only because of the wrong 0, dragged on for nearly a month did not return, the other party does not give a clear time, so consume you!
Mr. Feng couldn't bear it, and after thinking about it, he found the reporter, hoping to help recover the accounts.
Then the reporter came to Su J Yi G's store with Mr. Feng, and unexpectedly, the statement of the Han store manager was speechless!
Han store manager first said that he was also helpless, and then the conversation turned sharply, saying that she did not expect that Mr. Feng would hit one more 0, which was Mr. Feng's problem, she was also a "victim", constantly urging the above, the above did not reply, and she could not do it.
This really made Mr. Feng irrefutable, and it was indeed the fault of his own company's finances that led to this troublesome matter. But then again, even if the money falls on the ground and you pick it up, you should take the initiative to return it, right?
And legally speaking, if the two sides have communicated clearly that it is a wrong payment, one party asks for return, one party delays in returning, and it will be suspected of "property misappropriation", which can be called to the police! Please ask this store manager to figure it out!
But Mr. Feng also does not want to make things deadlocked, and the reporter has been asking Han what process does the store manager need to go through? How long does it take? Can you give me a letter of approval? Han store manager still told with a helpless face that she really did not know this.
However, what Mr. Feng did not expect was that he and the reporter, who had returned without success, had changed again 10 minutes after leaving the store!
Coming out of the store, Mr. Feng said goodbye to the reporter. However, not long after, Mr. Feng called the reporter: "The money has been refunded." ”
From the Han store manager has no comment, to the two of them going out, and then to the refund to the account, it is probably more than 10 minutes! Why was it that after nearly a month of delay, this reporter was refunded to the account as soon as he came out of the horse for 10 minutes? I think everyone understands what this is all about.
Mr. Feng said that the money is refunded, but he will not buy anything here in the future, which is too boiling!
@Dream wandering in the fingertips See here, dream dream only want to say did not expect ah, did not expect!
Such a fact is clear, there is no controversy in the small matter, but by a large company such as Su J Yi G into a "dispute", neither the efficiency of a large company, nor the pattern that a large company should have.
Being able to drag the wrong money of consumers for more than 20 days without refund, I don't know what such a merchant can rely on to gain a foothold in the market? In the end, the one who should be returned has to be refunded, and a high-quality customer is lost.
What is even more infuriating is that the customer himself urged many times without results, and the reporter came 10 minutes to give a refund. What about the "corporate process" that has been emphasized? Is this the legendary "shop bully"? Can only let the media with greater energy and wider dissemination pick you up?
Today's consumers are not short of money, and they pay more attention to the shopping experience than the price. Because of the wrong payment, it was consumed by the other party, and I believe that no one will come a second time.
But if the merchant changes the way, even if the store first advances its own money to return to the customer, then the customer's face is full of gratitude, the heart is full of trust, and the subsequent consumption will be worried?
So, whether the business can be big or not, whether the cause can grow red, really depends on what you have in your heart!
Are you right?
#Hangzhou Headline##Media People Weekly ##杭州 #
(Source network, intrusion and deletion)
