Buying a new car is a very exciting thing for anyone, but if you buy a problem car, the happy event becomes a bad thing, many problems are not seen by novice owners through the surface, but some problems are actually obvious, that is, to see when buying a car, it is not careful.
Ms. Wu from Guangdong, bought a new Mercedes-Benz car worth more than 1 million, originally bought a car, so that Ms. Wu's family are very happy, Ms. Wu's neighbors heard that Ms. Wu bought a Mercedes-Benz of more than 1 million, also want to come to see and congratulate, Ms. Wu is also very happy that her neighbors came to congratulate themselves, neighbors and Ms. Wu said that their family opened a car wash shop, and if necessary in the future, you can come here to wash the car.
Ms. Wu thanked the neighbor, who left. Later, less than a week later, Ms. Wu wanted to wash the car, thought of the neighbor's words, so she drove the car to the car wash shop, and after a few words of greeting with the neighbor, the neighbor began to clean Ms. Wu's car, and during the cleaning process, the neighbor found that the car had two different paints, which made the neighbor wonder, Is Ms. Wu's car not a new car? How it feels like an accident car.
Neighbors and Ms. Wu said this matter, Ms. Wu did find that the paint surface is different after observation, and there is a piece of paint and traces of falling off, Ms. Wu quickly sent it to the relevant agencies to test and found that the registration date of the vehicle was four months earlier than the purchase date, so Ms. Wu suspected that the car was a second-hand car, and it was a renovated second-hand car, if it was a new car, there would be no registration date.
After that, Ms. Wu found the 4S shop and wanted to ask for an explanation, for Ms. Wu's statement, the 4S shop did not agree, and the person in charge of the 4S shop said that if it was a vehicle quality problem, the accessories could be replaced, but the Mercedes-Benz car he sold was definitely not a second-hand car.
The staff of the 4S shop also said that it was because of Ms. Wu's own improper operation that led to the peeling of paint, and Ms. Wu was very angry about the response of the 4S shop, saying that how could the new car she had just bought appear in this situation, and the registration date of the vehicle was so long before the date I purchased it, it must be a second-hand car.
Ms. Wu and the 4S shop each insisted on each other, not giving in to each other, Ms. Wu let the 4S shop return the money and return the car, Ms. Wu also said that if it is not returned, go to the relevant departments to report this matter, the staff of the 4S shop said that they can repair the car face for Ms. Wu, but they will definitely not return the car and return the money.
What are the specific provisions of the Consumer Rights and Interests Protection Law on refunding one and paying three?
Article 20 of the Law on the Protection of The Rights and Interests of Consumers stipulates that business operators providing consumers with information such as the quality, performance, use, and validity period of goods or services shall be truthful and comprehensive, and must not make false or misleading publicity.
Proprietors shall give truthful and clear responses to consumers' inquiries on issues such as the quality of the goods or services they provide and the methods of use. Proprietors providing goods or services shall clearly indicate prices.
Article 55 provides that where proprietors provide goods or services fraudulently, they shall, at the request of consumers, increase compensation for the losses they have suffered, and increase the amount of compensation to three times the price of the goods purchased by consumers or the cost of receiving services; Where the amount of increased compensation is less than 500 yuan, it shall be 500 yuan. Where the law provides otherwise, follow those provisions.
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