Today is March 2, and it is getting closer and closer to the annual 315 Consumer Rights Day. As early as January this year, CCTV 315 released the theme of this year's evening party: "Fair and upright, safe consumption". According to CCTV's interpretation, "public" means fair and reasonable; "ping" means equality. Businesses need fair trade and fair competition. Judging from the information disclosed by CCTV, the overlord clause, mark-up sales, stealth consumption, fraudulent sales and other behaviors in the automotive industry may be listed as the focus of attention.
Overlord clause
Overlord clauses can be said to be the most direct antithesis of fair trade, and in the automotive industry, overlord clauses abound. For example, almost all manufacturers stipulate that they must carry out maintenance in the authorized 4S store, otherwise they do not provide three-pack services; for example, in the first year of car purchase, they must purchase insurance business in the 4S store; and for example, we can often see a contract clause "If there is any unfinished matter in this agreement, the two parties will jointly negotiate and resolve, and the final interpretation right belongs to the seller." "These are typical overlord clauses.
According to the provisions of the Consumer Law: Consumers have the right to choose goods or services independently. Consumers have the right to independently choose the business operators that provide goods or services, independently choose the variety of goods or service methods, and independently decide to purchase or not to purchase any kind of goods, and to accept or not accept any service.
In addition, the new version of the three guarantees of automobiles announced on January 1 this year also clearly stipulates that producers, sellers, repairers and other operators shall not restrict consumers from independently choosing to maintain and maintain household automobile products, and use them as a reason for refusing to bear the responsibility of the three guarantees. That is to say, the owner can repair and maintain at any repair shop at will, and the manufacturer must not refuse to provide three packages of services.
Sale at a markup
Mark-up sales have been around in the automotive industry for a long time, and it is a clear violation of the principle of fair dealing. And in the past two years, due to the impact of the epidemic and the lack of cores, the situation that the owner of the car has paid money but cannot pick up the car has occurred repeatedly, so the situation of increasing the price of the car has also intensified. Before the industry's more popular Cyber Tank 300, the original price of 300,000 but by some dealers speculated to the most expensive 430,000, I believe everyone has heard, and then Great Wall Motors also issued an announcement to prohibit dealers from selling at a higher price. In addition, gagac Toyota Senna, which was listed last year, also has a serious price increase phenomenon, and then the car detective will also do a follow-up report.
Invisible consumption
As we all know, the automotive industry in the installment loans, 0 interest rate loans often charge a certain "service fee", some service fees are 4S stores will inform the owner in advance, but some service fees 4S stores have not even informed the owner, this invisible consumption is also obviously in violation of the principle of fair trade, although the relevant state departments have been special rectification of this type of incident before, but there is still such a phenomenon in the industry.
False propaganda
In the past year, there have been many cases in the automotive industry where the functions of vehicles are inconsistent with the advertised ones, which are typical fraudulent sales and clear violations of the principle of fair trade. With the more and more rich functions of the car, many on-board functions or can not see more and more spare parts, some manufacturers in order to increase the competitiveness of the model, do not hesitate to exaggerate the facts in the publicity process, deceive consumers, thinking that the owners will not find, do not know the master in the folk.
According to relevant laws and regulations, where proprietors provide goods or services fraudulently, they shall, at the request of consumers, increase compensation for the losses they have suffered, and the amount of increased compensation shall be three times the price of the goods purchased by consumers or the cost of receiving services. But triple compensation still doesn't stop fraudulent sales.
For the above situation, Detective Che will list the real cases one by one to analyze the case for everyone, if you encounter similar problems, welcome to break the news!