Straight to the point, today we want to talk about two things, the first thing is to take everyone to review the "Consumer Rights and Interests Protection Law", and the second thing is some things done by SAIC Roewe, which has aroused public anger! As we all know, the mainland's "Consumer Rights and Interests Protection Law" is to protect the Chinese people from corporate bullying, especially in the auto market, car companies that often regard consumers as air!
Taking the purchase of a car as an example, according to the rights granted to consumers in Articles 8, 9 and 10 of the Consumer Rights and Interests Protection Law, for example, the "right to know" in Article 8 means that the business operator must provide the user with the price, place of origin, producer, use, performance, specification, grade, main ingredients, production date, expiration date, inspection certificate, instruction manual for use, after-sales service, or the content, specifications, and costs of the service.
The [right to choose] in Article 9 is that consumers enjoy the right to independently choose goods or services, such as accepting or not accepting any service, and have the right to compare, identify and select; the "right to fair trade" in Article 10 refers to the right of consumers to obtain fair trading conditions such as quality assurance, reasonable price, and correct measurement when purchasing goods or receiving services, and has the right to refuse the compulsory trading behavior of business operators!
After talking about the Consumer Rights and Interests Protection Law, then we have to nag some "bad things" done by Rongwei!
Just a few years ago, 53 Roewe car owners jointly wrote a letter to the top management of SAIC Roewe, which can be described as a boiling fire. The cause of this incident is that in the past two years, Roewe has invited many Roewe owners to the store to upgrade the vehicle system in a tough and inducing way, but not long after the so-called upgrade, many roewe ERX5 EV400 model owners found that their cars seemed to have been forcibly locked, and the pure electric mileage shrank by up to 20% compared with before the system upgrade! To know that the landing price of ERX5 is as high as 300,000, this price is also the ceiling of domestic cars now, most consumers have this budget will choose BBA, from this point we can also see that the owner group of the choice of ERX5 is definitely the true love of the Roewe brand, but they never expected that the brand supported by their real money and silver, but finally treat them like this!
To know that for pure electric vehicle models, the mileage is the most important thing for consumers, coupled with the pure electric mileage of Roewe ERX5 itself is only more than 300 kilometers, so the severity of the shrinkage of 20% can be imagined. There is no doubt that the locking of the electricity by roewe officials, which has not yet made a public reply, has violated the right to know, the right to choose, and the right to fair trade that we mentioned above. How dare Roewe do such a bold thing and force consumers to "lock the electricity" of their cars!
Speaking of which, we have to ask the senior leaders of Roewe on behalf of consumers, such as Zhao Mengjie, who is the marketing and public relations director of the marketing department of the Roewe brand. In the face of the large number of ERX5 owners raised by the vehicle system upgrade after the problem of locking the electricity, as well as the network-wide 4S store to the consumer's promises not to fulfill, and even in the sales and after-sales links of fraud, these problems are the Roewe brand official can not manage, or the official acquiescence of the behavior? Please Zhao Mengjie to give a reasonable explanation to the majority of consumers!
To know that at the Guangzhou Auto Show at the end of last year, Zhao Mengjie also publicly shouted: "For Roewe, we have a lot of user ownership, in this case, the user's trust is the first, the product quality we launched is the first, the quality requirements are the first, and the products we launch must first pass their own quality pass." Therefore, the most important positioning of Roewe is: premium national car. "So the question is, please ask Zhao Mengjie Zhao Zong, these words you once said are facing the problems of the rights protection of car owners that we mentioned today, have they been fulfilled? The so-called Roewe in your mouth is a premium national car, does the people recognize it?
Big Hero Car Talk: There is no doubt that the power lock incident represented by the owner of Roewe ERX5 is the consumer fraud of the Roewe brand! If the power lock is not caused by the so-called system upgrade, why does Roewe still dare not stand up and clarify, and the 4S shop even said that it was the system upgrade required by the Ministry of Industry and Information Technology when notifying the owner, to know that the Ministry of Industry and Information Technology can not carry this pot, its departmental responsibilities have clear provisions: do not interfere in the production and operation activities of enterprises, really bully the people do not understand the law? Or do they not pay attention to the legitimate rights protection of the people at all?