Car washing is a basic part of car maintenance, if not cleaned for a long time, the paint will be corroded, accelerating the aging speed of the car. Generally everyone will send the car to a professional car wash shop for cleaning, after all, the car wash shop is professional, and they wash the car quickly and cleanly. Moreover, some car washes also provide car delivery services, if the owner does not have time to pick up the car, the car wash will arrange for the staff to deliver the car to the owner.
Xiao Guo, a owner in Chongqing, bought a Mercedes-Benz sedan and spent a total of 720,000 yuan. Xiao Guo cherishes her car very much, and she has to send a small scratch to the 4S shop for comprehensive maintenance. What she didn't expect was that the car she loved so much was actually damaged by the clerk of the car wash shop.
On the day of the incident, Xiao Guo found that the surface of the car was a little dirty, so he drove the car to a car wash shop in the community and handed over the car keys to the clerk of the car wash shop. Originally, she wanted to go to the car wash on the 2nd day to pick up the car, but that night she received a call from the car wash, who told her that the front bumper and hood of the car needed to be repaired.
Why should a good car have its front bumper and hood repaired? Xiao Guo vaguely felt that this matter was not simple. She hurried to the car wash, and when she got to the scene, she didn't find her car. She hurriedly asked the clerk where her car had gone, and the clerk told her that it was parked downstairs.
Why does your car go downstairs? Who drives their own car? The clerk told Xiao Guo in unison that it was the manager's car. Subsequently, the manager of the car wash shop took Xiao Guo to the parking lot downstairs, and when he saw his car, Xiao Guo wanted to cry without tears, and the original brand new car had been knocked beyond recognition.
The hood of the vehicle was bent, the front bumper was broken, and even the headlight cleaning device on the front of the car was damaged. Watching his car become like this, Xiao Guo's heart was like a knife. I am usually reluctant to let the vehicle have any bumps, and as a result, washing a car has become like this.
Xiao Guo felt that his car was not like what the clerk said, but hit the wall to avoid other vehicles. In order to find out the truth of the matter, she checked the dashcam, and Xiao Guo found a scene that made her very angry. It turned out that his car was not driven by the store manager at all, but another clerk in the store.
She understands that the clerk is a newly hired employee in the store and that he does not yet have a driver's license. A person who is not qualified to drive should move his car without permission, and such a serious accident has occurred. Moreover, after the car wash shop drove the car away from the scene without his permission, he also made up lies to deceive himself, which made Xiao Guo very angry.
But the car has been damaged, and it is useless to be angry, Xiao Guo plans to send the car to the 4S shop for repairs first, and then find a car wash shop to claim compensation. After the loss was determined, the staff of the 4S shop told Xiao Guo that the maintenance fee should be at least 50,000 yuan, and because the vehicle was seriously damaged, the damage fee might also be 50,000 yuan, and all the losses would add up to at least 100,000 yuan.
Xiao Guo found the person in charge of the car wash and made a compensation claim of 120,000 yuan. But the person in charge of the car wash felt that they could bear the cost of repairing the car, because this matter was indeed the responsibility of the car wash, but the compensation of 120,000 was too high for them to accept. He said that the owner can give away a year of maintenance as compensation. Xiao Guo disagreed and decided to defend his rights through legal channels.
The owner of the car gives the car to the car wash, out of trust in the car wash, the car wash should also do a good job in management. Allowing people who are not qualified to drive a customer's vehicle is irresponsible.
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