Ms. Zhang of Guiyang recently lasted five consecutive days,
Leave work every day
All ran to a 4S store in Mengguan, Guiyang,
Speaking of which,
Ms. Zhang was wronged.
Ms. Zhang: They think I'm here to make trouble, to see how much energy I have, to see if I have to go to work. The boss knows this, affects my work, and says that you are not in a good state, first go and deal with your affairs.
Speaking of the experience of recent days, Ms. Zhang wiped her tears. It turned out that Ms. Zhang bought a BMW 120i sedan in a 4S store in Mengguan, Guiyang in November 2020, and came to maintain it normally at the beginning of this year. Who knows that during the maintenance process, the engine of the vehicle was actually damaged.
Ms. Zhang: When I changed the oil, he pumped my oil clean, and then without adding the oil, he directly started the car, and then the engine of my car burned out.
Reporter: Who started it?
Ms. Zhang: It's the maintenance workers, it's all their fault.
Ms. Zhang said 4S store side
Did not deny their mistakes and apologized to her
She thought it wouldn't be hard to solve
Who knew how many days it had been negotiated
Ms. Zhang did not wait for a satisfactory result
Ms. Zhang: They first told me to repair the engine, then said to change, and then they paid me 10,000 or 20,000. This is a new car I just bought for more than a year, only to run more than 20,000 kilometers, the engine is the main thing of a car, who can accept it? He finished repairing, I will take it out again, to be honest, no one will be willing to ask for this car, half the price of people are not willing to want, right?
Ms. Zhang said that the 4S store side changed several people to talk to her, and because the compensation was not in place, she had to come to the 4S store every day. During this time, the repairman who broke the engine also called her several times to ask her to lower her compensation, which greatly affected her mood and work.
Ms. Zhang: I am an accountant, I am very busy at work, and I look at the data every day. He called me from work to dinner in the evening, seven or eight times a day, to the effect that I was asking for a little less compensation. Because I was a little angry at the time, I said you can fix it for me, I will lose at least half of this car, and you will pay me 100,000.
Ms. Zhang said that on January 15th, another manager came to talk to her, and the other party said that she could change the engine and then compensate her for 10,000 yuan. This ten thousand yuan belongs to customer care, which makes Ms. Zhang very angry, and she feels that the other party has no sincerity to compensate.
The reporter learned that Ms. Zhang's naked car price is 190,000, all done more than 230,000, she went to work soon, this car is still her loan to buy, the current situation of the bureau, Ms. Zhang does not know how to protect her rights and interests. So, what is the attitude of the 4S store side towards this? A manager Cao, an after-sales manager who did not want to face the camera, explained the situation to reporters.
Guiyang Baoxiangxing Automobile Sales Service Co., Ltd. After-sales Manager Cao Bo: We have been apologizing to her and giving her two schemes: one is to repair the engine, and then compensate 50,000 yuan, extend the engine for two years, and give away five times of oil maintenance; the other is to change the engine, and then compensate 10,000 yuan, and then within two years, her car is unlimited kilometers for parts warranty.
Manager Cao said that the damage to the engine was indeed caused by the operation error of the maintenance technician, and the store would bear the liability for compensation together with the technician. In this regard, Ms. Zhang said that she must change the engine, but just bought a year of car such a situation, compensation of ten thousand yuan is too little.
Seeing that the two sides could not reach an agreement on the negotiation, the reporter suggested that Ms. Zhang could contact the functional departments to reflect the situation, and at the same time, through a third-party professional appraisal agency or personnel, give the estimated loss after the replacement of the vehicle engine for reference, and then negotiate with the 4S store. In the end, both sides agreed. So what exactly will be affected by vehicles like this? Journalists also consulted professionals.
Senior second-hand car appraisal appraiser Liu Yi: Changing the engine will be affected from the value of the car, but from the perspective of the use of the car, as long as the 4S shop is assembled and replaced according to the normal process, it will not have much impact on the car.
Appraiser Liu Yi told reporters that there is actually no high technical difficulty in changing the engine. To put it simply, after changing the engine, if the car is only used by Ms. Zhang herself, there will be no problem. But if Ms. Zhang wants to sell the car, then the price of the car will definitely be affected.
Senior second-hand car appraisal appraiser Liu Yi: This car did not change the engine, sold in the second-hand car market, I can sell 120,000 for example, that after changing the right of the engine, now it is checked to get the replacement record, this car is generally sold to about 110,000 yuan, or even about 100,000 yuan, there will be a price difference of one or two thousand.
Liu Yi said that after replacing the engine, it is necessary to pay attention to the change of engine number, which can be handled by the 4S store. Vehicle replacement engine, the price of the car will not actually appear huge loss, but the engine is the "heart" of a car, such a "major surgery" will indeed make the owner have a large psychological gap, which is also a factor that should be taken into account after the dispute.
The reporter learned
At present, Ms. Zhang and the 4S store are still negotiating
Reporter: Luo Xin Wu Jun Editor: Liu Qian
Editor-in-charge: Tang Yun Editor: Dai Yi Trial: Shi Changhan
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