Hangzhou, Zhejiang. A man spent more than 440,000 yuan to buy a BMW car, but unexpectedly, on the night of the pick-up, this car broke down, he drove the car to the 4S shop for repairs, but learned a shocking news. The after-sales manager told him that the car had been used as an exhibition car before, so there was a malfunction, and the man was very angry when he heard it, and asked the 4S store to return the goods and compensate for the liquidated damages, and the two sides had a dispute.
The man bought a car in mid-December 2021, bought a plug-in hybrid, the total price of 444,000 yuan, January 4 when he picked up the car. The man's car manufacturing date is October 2021, as we all know, the manufacturing date is not more than 3 months, generally belong to the normal new car, the man estimated that he also thought so, so he picked up the car.
After carrying the car, the man went to another place to apply a film. On the evening of January 6, he found that something was wrong, the man said that "when I took the car, I found that the engine fault light was on, I don't know what the cause of the failure is, for people who drive, they don't dare to drive it", on January 7, he drove the car to the 4S shop for repairs, but the fault light was gone.
During the maintenance period, the after-sales manager said that he missed his mouth, saying that this car had been a show car before, and the man was shocked to hear it, he obviously bought a new car, how to mention the exhibition car? The man was very angry, and immediately said to the 4S shop, "I want a full refund, as well as compensation for loan default of nearly 30,000 yuan, as well as car clothes." ”
From the customer's point of view, the rights and interests have been infringed, one is to buy the old car is very nervous, the other is that the fault light is on, it is inevitable to think of the quality of the car. From January 1 this year, the three-pack return and replacement policy for automobiles has also had new regulations.
"If the engine, transmission, power battery, driving drive motor or its main parts need to be replaced due to quality problems within 7 days from the date of delivery, the car can be returned and replaced free of charge." There are also changes in the refund, and the service fees such as vehicle registration fees, installation, decoration fees, etc. can also be refunded.
In other words, the car bought by the man, if it is a quality problem, can be returned and exchanged. The man from the pick-up to the discovery of the problem for about 3 days, after the maintenance master checked, the cause of the failure is the battery power is insufficient, after charging the fault light disappeared. In response to this problem, the 4S shop finally agreed to return the car.
However, the 4S shop believes that the men's loan is to find another bank to do it, not to mention handing it over to them, so there is no need to compensate for the liquidated damages of the loan. Secondly, the men's car clothes are not pasted in the 4S shop, and there is no need for compensation, and the 4S shop does not recognize these two compensation claims.
In this matter, the main controversy lies in the loan liquidated damages and car clothes, although these two things are not made in the 4S store, but also due to the loss caused by the purchase of the car, to say that there is no responsibility, it is not reasonable. However, after communication, the man's final attitude has changed, he does not want to return the car, but also hopes that the 4S shop loses point maintenance fund, at present, the two sides are still negotiating.
It can be seen that when buying a car, the 4S shop is responsible for not truthfully informing the customer of the use of the vehicle. And there is a failure in a short period of time, if it is indeed a quality problem, then it is reasonable to choose to return the car, which is the benefit of the new three-guarantee policy.
The man also made a step back from not returning the car, in fact, the 4S shop can also show sincerity, such as compensating on the price of the car, or compensating the shop maintenance fund, both sides have saved a lot of trouble, and it is not impossible.