"When I go to buy a car in the future, do I have to wear a mask?"
According to a document from the Shanghai Xuhui District Market Supervision and Administration Bureau, on March 1, 2019, Xiaopeng Automobile spent 173,800 yuan to purchase software and hardware related to the service of the store passenger flow monitoring project provided by a company.
The 22 camera devices with face recognition functions are installed in 7 Shanghai stores of Xiaopeng Motors (5 directly operated and 2 franchised), which is called to improve the reception process and better serve the customers who arrive at the store.
In the first six months of the first half of this year alone, these devices collected and uploaded 431612 face photos, which Xiaopeng Motors used to count the number of people entering the store and analyze the proportion of men and women, age, etc.
This kind of behavior does not have the consent of the consumer, nor does it explicitly indicate, and actively informs the consumer of the purpose of collection and use, which is obviously a violation of the Consumer Rights and Interests Protection Law.
The documents show that Xiaopeng Motors did not have illegal gains, and the face information collected has been deleted.
The price paid by Xiaopeng Automobile is actually not high, and the purchase of equipment is 173,800 yuan plus a fine of 100,000 yuan, which is not enough to buy a high-end version of Xiaopeng P7.
From Xiaopeng Automobile's response, it can be found that the store removed all collection equipment through internal self-inspection and self-correction before the inspection of the Shanghai Municipal Supervision Bureau on March 18.
Although it is an active stop to collect, at this point in time, it may be that Xiaopeng Motors had to do it.
At this year's 315 party, Kohler, BMW 4S store and other illegal collection of face information was exposed, and three days later, Xiaopeng Automobile stopped its illegal behavior.
But there is a problem that has to be noted, from the installation in early March 2019 to the end of march 2021 to stop collecting, how much face information was collected in this time period, and how was it handled?
In its response, Xiaopeng Motors said that it was "due to unfamiliarity with the relevant legal terms, it mistakenly purchased and used the products of a third-party supplier (Yuluoke) that violated the relevant legal terms." ”
Yulok is the face collection supplier that was exposed by the 315 party this year!
It is obvious that Xiaopeng Motors is throwing the pot.
Just a few days ago, Xiaopeng Automobile was still deeply involved in the vortex of deception, and the store involved also said that cheating was a routine operation.
November delivery data shows that Xiaopeng Automobile delivered 15613 smart cars in that month, of which 7839 P7 smart vehicles were delivered. In the third quarter of 2021, Xiaopeng Automobile's operating income was 5.720 billion yuan, and its operating loss expanded to 1.803 billion yuan.
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