Xiaopeng Automobile was fined in response to illegally collecting portraits: the data has been deleted, and there is no leakage or illegal use

Blue Whale Automobile on December 16, in response to the collection of face data by the Xuhui District Market Supervision and Administration Bureau fined 100,000 yuan, Xiaopeng Automobile issued an apology statement, saying that due to unfamiliarity with the relevant legal provisions, it mistakenly purchased and used the products of third-party suppliers (Yuluoke) that violated the relevant legal terms, and the data has been deleted completely, and will make a deep reflection on the matter.

Event review

Shanghai Xiaopeng Automobile Sales Service Co., Ltd. purchased 22 camera devices with face recognition functions and installed them all in its stores. From January 2021 to June 2021, the above-mentioned face recognition camera devices collected a total of 431623 faces. This act violates the Consumer Rights and Interests Protection Law without obtaining the consent of the consumer, nor does it explicitly or inform the consumer of the purpose of collection and use. In this regard, the Xuhui District Market Supervision and Administration Bureau fined him 100,000 yuan and ordered him to make corrections.

Subsequently, Xiaopeng Automobile issued an apology statement on this matter, saying that the stores in the Shanghai area hoped to improve the reception process and better serve the customers who arrived in the store through the collection and analysis of data such as the customer flow of the store. Xiaopeng Automobile does not leak or illegally use personal information, and only uses non-personal digital data such as passenger traffic as a reference for business conditions, and the data has been deleted completely.

The following is the full text of the statement:

Dear friends of the media

Thank you for your attention and support to Xiaopeng Motors.

Regarding the recent media report on Weibo, #Xiaopeng Automobile collected 430,000 face photos in 6 months, which caused users to worry, for which we apologize.

In this incident, the stores in shanghai hoped to improve the reception process and better serve the customers who arrived in the store through the collection and analysis of data such as store customer flow, but due to their unfamiliarity with the relevant legal terms, they mistakenly purchased and used the products of third-party suppliers (Yuluoke) who violated the relevant legal terms.

Xiaopeng Automobile expressed its complete obedience to this administrative punishment and made a deep reflection on the matter.

In view of the following facts, the relevant departments have also given relatively light penalties:

1. Before the Shanghai Municipal Supervision Bureau inspected on the 18th, Xiaopeng Automobile's Shanghai store took the initiative to remove all collection equipment through internal self-inspection and self-correction.

2. Face data is collected and analyzed by third-party software providers, and all data has been deleted. Xiaopeng Motors does not disclose or illegally use personal information, and only uses non-personally related digital data such as passenger flow visits as a reference for business conditions.

3. The Municipal Supervision Bureau punished many merchants, all of whom were customers who used third-party software.

Xiaopeng Automobile will strictly abide by the provisions of the state on the protection of consumers' personal information to ensure that the legitimate rights and interests of customers are not infringed. We apologize for the distress caused to the public and our customers as a result of this incident. Integrity and legal operation is the cornerstone of our company has been adhering to, we will standardize business behavior with practical actions, improve customer experience, and provide consumers with safe and thoughtful services.