laitimes

Teacher Fang's voice: After-sales service is greater than the sky, Gao Tingting said the secret of Tuopu machinery selling well

author:Political and economic information
Teacher Fang's voice: After-sales service is greater than the sky, Gao Tingting said the secret of Tuopu machinery selling well

The picture below is a broken branch lawn mower

Teacher Fang's voice: After-sales service is greater than the sky, Gao Tingting said the secret of Tuopu machinery selling well

I can't help but praise Weifang Tuopu Machinery for its hot sale! I want to praise the people who operate Tuopu Machinery with heart!

The high-quality development of the seedling industry is inseparable from the help of mechanization. In recent years, Weifang Tuopu Machinery in the seedling industry can be described as a booming, showing great style, agricultural and seedling exhibitions held everywhere, and medium and large nurseries everywhere, all showing the style of Tuopu Machinery, all seeing the orthoping shadow of Tuopu Machinery.

As far as I know, Tuopu Machinery Manufacturing Co., Ltd., located in Changle Development Zone, Weifang City, Shandong Province, is a Wholly French-owned company, the legal representative is Mr. Bona Philippe, a French machinery manufacturing expert, and the general manager is Ms. Gao Tingting, a "woman in Weifang". At present, the company has launched three main types of agricultural machinery products: one is a multi-functional platform vehicle; one is a broken branch lawn mower machine; and the other is a Good Mark tree digger imported from Italy.

Yesterday afternoon, I suddenly saw a video posted by Ms. Gao Tingting in the circle of friends, which aroused my great interest. The video is of their large roaring factory building, which has many rows of red machinery. Among them, there are several good Mark tree diggers in green in the close-up. Her voice-over is: "Let's take a look, it is the peak season for digging trees, some customers have repaired the broken tree digging machine, and the big one in front is The General Manager of Dongying Qiu Disease Country." To repair the machinery, there are all kinds of problems. ”

In addition, she has a testimonial. That testimonial touched me and made me admire. Her pedoccant reads:

"Everyone is saying behind the scenes that the Top tree digger sells well, but you know that behind it is a commitment and obligation to the user: if the machine is broken, it should be repaired for free, and it should be repaired as soon as possible." Users are willing to pay for after-sales service, just like buying insurance. Don't say I don't look up to you, the same is selling agricultural machinery, you only pay attention to the immediate interests, and we are for the survival of the long-term market. Sometimes, I don't look up to myself. ”

How well said this passage! But as far as I know, their services go far beyond that. Subsequently, I further communicated with Tingting in WeChat. She added something to her psyche. What is called doing things with heart and treating customers sincerely, Tuopu has done it, Tingting and her team have done it.

In this regard, I still follow her pedagogy, coupled with communication with her, to do a little superficial analysis. Here, there are roughly three meanings:

First, Tuopu Machinery sells well because the mechanical quality is sufficiently guaranteed, and their tree digger is the best good mark tree digger in the world, the manufacturer is produced in Italy; the product, always to meet the needs of the market, the market needs, is always a high-quality quality product, but this is only one aspect of the thing; there is another side of the thing, this side is the pre-sale and after-sales service of the product. Pre-sales service, all those who buy their machinery, must be pre-work training, or on-site use of the operation demonstration, until the master of use, until they know how to maintain. After-sales, "the machine is broken to be repaired for free, and it should be repaired as soon as possible." Note: It is free to repair; it should also be noted that it is "repaired as soon as possible". Some, to the factory to repair, some are sent to the maintenance team on site maintenance. If you are good to machinery, machinery will be good to you. Do these few things, the product will sell well. As Tingting said: "Users (cai) are willing to pay for the product, pay for after-sales service, just like buying insurance", is willing. In this regard, Tingting said that the obligation promised to customers, sometimes I also want to be a deserter, because voluntary repair will increase the cost of many enterprises, but we can not do that, one is that we can not not pay attention to integrity, the commitment as a child's play, let people look down; the second is after-sales service, but also an indispensable external driving force for the long-term development of an enterprise. To give, is to get.

Second, she warned operators who only care about their immediate interests: ignoring services and just staying at the level of selling products is short-sighted behavior, and it is impossible to achieve sustainable long-term development. Product service is greater than days.

The third is a reminder to herself: "Sometimes, I can't look at myself." What does she not like about herself? My superficial understanding is that she doesn't see that she is not perfect enough in terms of service. In fact, it is a kind of self-humility. Because, if there is perfection in the world, there is never perfection.

Tingting told the secret of Tuopu's hot sale, of course, there are important factors in her vigorous publicity.

Can't help it, I want to praise Weifang Tuopu Machinery hot sale! I want to praise the people who operate Tuopu Machinery with heart!

Read on