On the occasion of 3.15 Consumer Rights Day, our station launched a special report on 3.15 "For the Car Road", focusing on issues such as automobile quality and after-sales service, and starting today, our station opened the "For The Car Lane" complaint hotline 2595989 to speak for your car rights protection. Let's start with airbags.
Airbags on cars can save our lives in the event of a traffic accident. However, the airbags of some brand vehicles do not give us safety at critical moments. Recently, Mr. Li, a citizen, told us that in November 2017, he bought an Oncowe for more than 290,000 yuan at the Hengyang Hutong Buick 4S store. In a traffic accident in June 2021, the vehicle was badly damaged, nearly scrapped, and caused casualties.
From the photos provided by Mr. Li, the right front of the vehicle was hit, the body was seriously deformed, the vehicle's A-pillar was broken, and the front and side windshields were all shattered. Mr. Li introduced that the vehicle has been assessed as a scrapped vehicle by the insurance company. But what puzzled Mr. Li was that the accident did not seem to be serious, but why the body of the car was so fragile, and what was even more infuriating was that none of the airbags in the rear were ejected.
Mr. Li: "The entire roof of the car is gone, and the airbags in the back are not opened, precisely because the airbags are not opened, and one of the two people in the back row dies." At that time, after the traffic police saw this situation, they all said that they wanted me to go to a testing center in Hengyang to identify the vehicle. ”
Subsequently, Mr. Li entrusted the vehicle to the Hunan Jincheng Judicial Appraisal Center for appraisal, and his appraisal opinion was that the airbag detonation device or airbag on both sides of the rear of the vehicle was abnormal. For such a result, Mr. Li has communicated with the Hutong Buick 4S store many times. But until now, nothing has been made.
In order to understand the situation, the reporter found the staff of Hengyang Hutong Automobile Sales Service Co., Ltd. who was responsible for handling the matter. Zuo Zhuang, general manager of the company, said that in this incident, the 4S store is responsible for feedbacking the customer's opinions to the manufacturer, and then the manufacturer decides. The current situation is that the manufacturer has objections to the amount of compensation proposed by Mr. Li and the appraisal report of the third party, so the matter has not been further resolved.
Zuo Zhuang, general manager of Hengyang Hutong Automobile Sales Service Co., Ltd.: "We gave feedback to the manufacturer at that time, and the manufacturer said that the amount of compensation was too high, and it was recommended to take the judicial procedure. ”
Zuo Zhuang told reporters that whether the airbag can be ejected depends on whether the vehicle receives a collision signal when the impact occurs, so the manufacturer needs to send someone to test the vehicle.
Zuo Zhuang, general manager of Hengyang Hutong Automobile Sales service Co., Ltd.: "The manufacturer itself must also have a technical appraisal, and then give a statement to the other party, which depends on the result." If both sides disagree with this result later, the next step. ”
The reporter learned that as of now, the manufacturer has not sent someone to the scene to test Mr. Li's vehicle. In this regard, Mr. Li said that he did not agree with the manufacturer's statement. Even if the two sides do not agree on the test results, it is completely possible to entrust a third-party institution trusted by both parties to conduct the appraisal, rather than taking the judicial procedure to perfunctory.
Mr. Li: "The manufacturer does not tell you too much, there is no saying for half a year, just say that if you want to compensate, then fight a lawsuit, I as a common person who has so much time and energy to consume, I don't know how to fight a lawsuit, so I can only go to the rescue." ”
At present, under the coordination of the reporter, the personnel of the Hutong Buick 4S store communicate with the manufacturer, and the two sides agreed that within half a month, the manufacturer will send professionals to identify the airbags of the vehicle again. Whether Mr. Li can successfully defend his rights, this reporter will continue to follow up the report.
END
Reporter: Wang Fangzhu
Editor: Yan Lingzhi Huang Haibo
Second instance: Duan Yongfang, Chen Xiangrong
Third trial: Tang Xihu Xie Zhigui