Handan News Comprehensive Channel
To the vast as subtle
Audience friends, some time ago, Ms. Liu, a citizen, called the column group for help, saying that after her car was sent to the 4s shop for maintenance, the engine failure light suddenly lit up. So what's going on? Let's follow today's reporter to find out.
Ms. Liu told reporters that in the year after buying the car, the vehicle has been maintained in the 4s shop, and there has been no problem in the maintenance of the previous times, but after the maintenance in December, the vehicle has been abnormal.
Ms. Liu told reporters that the 4S store finally found the reason why the engine failure lights were always on after four times of testing before and after, which made Ms. Liu somewhat dissatisfied. What makes Ms. Liu even more unacceptable is the reason given by the 4s shop for the engine failure light to be always on.
Ms. Liu believes that the problem of the vehicle is after the maintenance of the 4s shop, the car engine fault light is not unrelated to that maintenance, and now the 4s shop needs her to replace the parts at her own expense, which Ms. Liu and her husband do not recognize.
Ms. Liu and her husband believe that the damage to the ternary catalyst is not caused by their own reasons, not to mention that the vehicle is still within the scope of the warranty, and the cost of this replacement part should not be borne by themselves. Ms. Liu said that there is no problem with the vehicle before maintenance, and the failure that occurs after maintenance is whether there is a problem with the operation of the 4s shop staff?
So, is the situation as Ms. Liu and her husband reflected? In order to find out the origin of the matter, the reporter came to the 4S store of The Cultivation Buick to understand the situation.
Since manager Wang, who was responsible for the after-sales service, was not in the store at this time, the reporter had to contact Manager Wang by phone, and came to the 4s store of Gengyun Buick again the day after the interview to negotiate.
Subsequently, Manager Wang took out several pictures of the parts of Ms. Liu's vehicle after it was disassembled.
Manager Wang said that in order to solve the matter as soon as possible, they have also proposed a solution.
Ms. Liu's husband has his own opinion on what Manager Wang said was that the fuel was insufficient and caused damage to the Sanyo catalyst.
For this solution proposed by Ms. Liu and her husband, 4S Shop said it could not accept it. Subsequently, under the communication and coordination of reporters, Manager Wang said that he could replace the accessories for Ms. Liu's vehicle according to the purchase price.
Due to the large gap between the solution given by the 4S store and Ms. Liu's appeal, the two sides ultimately failed to reach an agreement, and our mediation work had to be temporarily ended. As far as the current situation is concerned, if Ms. Liu wants to really figure out what is the cause of the vehicle damage, the best way is to identify it through a third-party testing agency, so that with the identification report, things will be clear at a glance. After the interview, Ms. Liu said that she would discuss with her husband how to deal with this matter, and we will continue to pay attention to this matter.
It is recommended to watch in a WIFI environment
Producer: Li Jie
Editor-in-chief: Wang Bin, Yang Mengying
Editor of this issue: Zhang Zihan
Source: Handan City Hundred
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