Mr. Du of Changsha last year
Purchased a Dongfeng Honda Elishen car
Be prepared to take a road trip with parents and children
Unexpectedly, the first trip was still planned
The engine called the police
Sent to the 4S shop for repairs four times in three months
The problem remains unresolved
......
The new car exploded seven times in a row
The problem was exacerbated four times
Seven fault lights were burst at once, and Mr. Du sent the new car back to the 4S shop for repairs on the same day, and the vehicle immediately returned to normal.
Unexpectedly, the same problem still recurred, and after four repairs in the 4S store, the problem was even aggravated.
Mr. Du said that when the first repair was sent, the 4S shop found that the engine no. 4 cylinder was lacking in fire. After the fourth repair, the 4S shop proposed a new maintenance plan.
The 4S shop offered to replace the engine for free
The owner asks for a return or exchange
Mr. Du believes that because of the same problem of engine lack of fire, his car has been repaired four times, and the engine is a key component of the car, which meets the conditions for returning and replacing the car under the three-guarantee law.
4S Shop Eliminates Fault Codes
The actual vehicle has not been repaired
In the face of Mr. Du's request for return and replacement, the 4S shop said that Mr. Du's car did not find obvious faults when he arrived at the store several times before, so the first four times were only counted as inspections, and if Mr. Du agreed to replace the engine, it was the first formal repair.
But if the 4S shop is not repaired, how to eliminate those faults?
Manager Fu said that Mr. Du's car broke out seven faults at that time, and the maintenance personnel checked them one by one, until february this year, when the engine sounded strangely, to determine the problem, and the 4S store immediately fed the situation back to the manufacturer.
Mr. Du refused to replace the engine and insisted on returning the car.
The owner's request for a return was rejected
The lawyer advises a third party to identify the maintenance records
The 4S shop said that the engine must be replaced twice or more to return the car, and at the same time refused Mr. Du's request to return and replace the car.
Because the first four visits to the store did not get a repair document, Mr. Du has called 12315 for help.
Source: Mango City