"As long as there are customers, we will not close the door" - the persistence of a small store under the epidemic

At noon on January 14, at the Shuanghui Cold Fresh Supermarket on Fuquan Street in Wenfeng District, Anyang City, the owner Xu Lianrong settled accounts with customers at the cash register. Photo by Yang Zhitian, all-media reporter of Henan Newspaper

Henan Daily reporter Xie Jianxiao Yang Zhitian, an all-media reporter of Henan Newspaper

On January 14, Anyang, which had been overcast for several consecutive days, finally cleared. Near noon, Fuquan Street in Wenfeng District, Anyang City, was empty and deserted, and occasionally vehicles passed by.

The street is quiet, but the Shuanghui cold and fresh supermarket opposite Hwaseong International Garden is busy. "Hello, can send can send, a cabbage, 2 pounds of tofu, sent to the Kangxin Garden, good, a moment to the door to call you!" The owner Xu Lianrong went outside to deliver food back, she answered the phone with one hand, and the other hand loaded items according to the needs of customers, this time it was her husband Liu Pan's turn to go out to deliver.

Xu Lianrong is 40 years old this year, speaks fast and speaks quickly, and works crisply and neatly. In the first half of 2020, the two opened this supermarket of less than 100 square meters, and won the trust of residents in the nearby community with diligent, enthusiastic and thoughtful service.

Since the start of this round of epidemics, Xu Lianrong's two sons have been busier than usual. "On the evening of January 11, the city issued an announcement saying that everyone should stay at home. It was a busy night, and as long as there were customers, we wouldn't close the door..."

The epidemic came suddenly, and Anyang pressed the "pause button". On the afternoon of January 13, Wenfeng District was adjusted to a medium-risk area, except for a few districts set as sealing and control areas, and other areas were all control areas. The residential areas around the small shop are closed, and it is inconvenient for people to enter and exit, so Xu Lianrong took the initiative to take the responsibility of delivering food. The couple and two clerks take turns delivering to customers, busy from more than 7 a.m. until late at night.

"Today's control is upgraded, and people can't go out of the community." We ran dozens of times in the morning, sending everything, as long as the customer has needs, we will meet. When answering the customer's phone, Xu Lianrong will also let the other party add her WeChat and list the goods that need to be purchased into a list to prevent omissions.

The reporter stood in the store for less than ten minutes, and several ordering calls entered Xu Lianrong's mobile phone. Some customers even transferred money to her WeChat first. "We have not increased prices, what was the price before is still what the price is now, small business, we have to talk about integrity, do conscience business." Xu Lianrong said.

Trust and warmth shine through the pandemic. "Her family is really conscientious. These days, eggs have been selling for 5.49 yuan a catty, a price as usual; cabbage a pound of 1.99 yuan; other things have not increased in price. "They stayed up more vigil to serve, we couldn't go out and call them to send it, and we didn't pay extra, which was very loving." Several customers said.

At 12 o'clock in the afternoon, there were fewer ordering calls, Xu Lianrong opened the WeChat circle of friends and let the reporter look at one of them: "You see the municipal government has written thank-you letters to the people, and we also have to do our best to fight the epidemic, as far as possible to make everyone's life less affected." ”

Before leaving, the reporter picked some dishes to prepare for the checkout, Xu Lianrong smiled and said: "No need to hoard vegetables, what is missing to make a phone call, a quasi-delivery to the door of the community ..."

Source: Great River Network