In 2021, Volkswagen Langyi sold 432,000 vehicles in the whole year, ranking second in the domestic car ranking, and can be said to be the "evergreen tree" of Chinese cars.
However, Langyi has also been mired in the quagmire of "allocation reduction" in recent days, according to many CCTV media reports, some car owners have collectively complained about the reduction of public Langyi.
It is reported that the "car complaint station" column of the Central Broadcasting Network received complaints from a number of car owners, and the content of this complaint mainly focused on the SAIC Volkswagen 2021 Langyi purchased by many car owners, which encountered problems such as "de-allocation" of the car machine, lack of function and inconsistencies in the publicity of manufacturers and 4S stores, and 4S stores refused to solve them for car owners on the grounds of "lack of core" and "not a quality problem".
It is reported that in September last year, Mr. Huang, the owner of Henan Shangqiu, purchased a 2021 280 TSI DSG comfort version Langyi new car, but the new car was opened for less than half a year, and various faults occurred, of which the dashboard black screen appeared 8 times, and 5 times appeared on the highway, which seriously affected driving safety.
Later, when Mr. Huang checked the dashboard, he found that the car machine was actually "reduced", and SAIC Volkswagen officially publicized that the car's car machine supports the intelligent car connection system, and can link CarPlay and other functions through the SAIC Volkswagen super APP.
However, Mr. Huang found that his car did not carry the original main engine, but used an "Android system" car machine, and the vehicle could not link to the CarPlay function and did not have the officially advertised MOS system.
After that, Mr. Huang contacted the 4S store, and the answer given by the 4S shop staff made Mr. Huang very dissatisfied, and the 4S shop staff said that they could help Mr. Huang solve the problem of the LCD black screen, but the demand to replace the original factory host exceeded their ability to solve.
According to other media reports, it is not only Mr. Huang who has this problem, but also more than 40 car owners in his car friend group, and the same problem has occurred. After a car owner contacted the 4S store, the reply was "missing core".
Another female owner said that due to the car's CarPlay function and the inability to view the car's fuel consumption, kilometers and other issues and 4S shop communication, the 4S store said: "The manufacturer gave two batches, a batch of car networking, a batch of no", but Ms. Yu checked the official website and found that it was inconsistent with the promotion, the official website advertised that there was a car network and did not mention two batches.
In this regard, Wang Jiahong, executive director of Beijing Jinsu Law Firm, said that the functions advertised on the official website should be available when they are actually delivered, otherwise it will be fraudulent for the purchaser. "At the very least, the 4S store did not truthfully tell other mobile phones other than Android phones that they could not be used."
For fraudulent acts, the operator shall bear the liability for compensation. It cannot be said that it is not a quality problem, and the operator is on the sidelines.
At present, for the lack of core of Volkswagen Langyi, it is still fermenting, and more car owners have begun to complain and defend their rights on the car quality complaint website, saic-Volkswagen, for this matter, has not made a corresponding reply, follow-up to maintain attention.
In addition, it is worth noting that some time ago, because the Great Wall Euler good cat "car machine chip" goods are not on the board, the owner quickly defended his rights, the Great Wall Euler also responded positively, and made hundreds of millions of yuan in cash compensation to tens of thousands of car owners.
And Volkswagen Langyi's domestic car owner base is larger, for the "allocation reduction", will the owners actively defend their rights to THE CAR Volkswagen? We stay tuned.