On April 13 last year, Ms. Liu spent more than 160,000 yuan on an Audi Q2L new energy vehicle at the Huayang Audi River Xilugu 4S store in Changsha's Yuelu District.
However, from the tenth day of Xiti's new car, Ms. Liu's Audi car has successively appeared with problems such as the black screen of the central control, the failure of the steering wheel button, and the inability to close the electric tailgate.
Since the car was picked up, 6 repairs have been carried out in just 8 months, but the vehicle will still have the failure of the central control black screen from time to time. Such a situation made Ms. Liu feel very upset.
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160,000 Citiodi new energy vehicles
Faults were found on the tenth day of pick-up
The center control monitor is black and the steering wheel buttons are out of order
Reversing image in-car navigation is affected
Multiple repair issues remain unresolved
It was a happy thing to mention the new car, but Ms. Liu did not expect that since the tenth day of the car, the Audi car that cost more than 160,000 yuan had broken down one after another, which made her feel very upset.
Ms. Liu told reporters that in this series of problems, the failure of the vehicle central control system is the most serious and has not been solved so far.
The center control monitor is black
The steering wheel buttons fail
At the scene, Ms. Liu started the vehicle in front of the reporter, and the central control showed that the black screen appeared again.
Ms. Liu told reporters that such a situation has recurred, and even affected her driving safety.
Since the first central control system failure in July last year, Ms. Liu has sent the vehicle to the 4S shop for repair many times, and even replaced the related parts, but the problem still exists.
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I have contacted the 4S shop for maintenance 6 times
Formal documents were not provided
4S shop: The cause of the central control failure has not yet been identified
Need to entrust the manufacturer's technical support
Ms. Liu said that since the car was picked up last year, because of the failure of the central control system, she has communicated and negotiated with Changsha Huayang Audi Lugu store many times, but so far the 4S store has not yet given a clear statement on the cause of the failure.
The recurrence of the problem has exhausted Ms. Liu physically and mentally, and she hopes that the 4S store can solve the problem completely as soon as possible and compensate her for her losses.
On the morning of January 8, the reporter accompanied Ms. Liu to Changsha Huayang Audi Lugu Store.
The 4S store admitted that the problem of Ms. Liu's vehicle central control system has not been identified since the store was repaired in October last year.
So, a few months have passed, the cause of the problem has not been found out, is the after-sales efficiency of the 4S store a bit of a problem? The other party gave such a response.
So how do you solve the problem?
The 4S store gave a follow-up treatment plan on the spot.
As of press time, the two sides finally reached an agreement and signed an agreement.
According to the new version of the "three guarantees" regulations for automobiles implemented from January 1, 2022, if the cumulative repair of the same quality problem exceeds 4 times or the cumulative repair time of the whole vehicle exceeds 30 days, the consumer can request the seller to return and replace the vehicle.
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