Zhitong Finance APP learned that on January 7, the Ministry of Transport and other 4 departments issued a notice on deepening the comprehensive application of automobile maintenance data. The circular proposes that the local transportation authorities should rely on the automobile maintenance electronic health record system, on the basis of guiding the first and second types of automobile maintenance operators to do a good job in uploading the maintenance electronic record data, organize the data collection and uploading of the three types of automobile maintenance operators, and actively guide the automobile comprehensive minor repair operators specified in the "Conditions for the Opening of the Automobile Maintenance Industry" (GB/T16739.2), as well as those engaged in engines, transmissions, body, air conditioning, Special maintenance operators for electrical system maintenance and four-wheel positioning business will realize the real-time collection of maintenance electronic record data by the end of 2022.
The full text is as follows:
General Office of the Ministry of Transport General Office of the Ministry of Ecology and Environment General Office of the Ministry of Commerce General Office of the State Administration for Market Regulation notice on deepening the comprehensive application of automobile maintenance data
Transportation Department (Bureau, Committee), Department of Ecology and Environment (Bureau), Department of Commerce (Bureau), Department of Commerce (Bureau), and Market Supervision and Administration Bureau of all provinces, autonomous regions, municipalities directly under the Central Government, Xinjiang Production and Construction Corps:
In order to thoroughly implement the relevant decisions and deployments of the State Council on stabilizing and expanding automobile consumption, deepen the comprehensive application of automobile maintenance data, improve the service level of the automobile maintenance industry, better protect the legitimate rights and interests of consumers, and promote the high-quality development of the automobile aftermarket, the relevant work is hereby notified as follows:
First, strengthen data quality management and consolidate the application foundation
(1) Clarify the scope of data aggregation. Local transportation authorities should rely on the automobile maintenance electronic health record system (hereinafter referred to as the electronic health record system), on the basis of guiding the first and second types of automobile maintenance operators to do a good job in uploading the maintenance electronic record data, organize the collection and upload of the data of the three types of automobile maintenance operators, and actively guide the automobile comprehensive minor repair operators specified in the "Conditions for the Opening of the Automobile Maintenance Industry" (GB/T 16739.2), as well as those engaged in engines, transmissions, body, air conditioners, Special maintenance operators for electrical system maintenance and four-wheel positioning business will realize the real-time collection of maintenance electronic record data by the end of 2022.
(2) Standardize data timeliness management. Local transportation authorities should guide automobile maintenance operators to upload electronic record data for automobile maintenance in real time, accurately and completely after completing the settlement of expenses in accordance with the series of standards of the "Automobile Maintenance Electronic Health Record System" to improve the timeliness of data upload. It is necessary to strengthen the data management of newly opened automobile maintenance operators, and remind operators to transmit data to the electronic health record system in a timely manner after completing the business filing.
(3) Improve the quality of data transmission. The competent departments of transportation in various localities should publish a list of automobile maintenance management software or mobile phone APP that meet the requirements of the national network and data security management regulations and the construction of electronic health record systems in a variety of ways, so as to facilitate the independent choice and use of automobile maintenance operators and improve the convenience and standardization of data filling. The operating units of the provincial electronic health record system should actively open service functions such as automatic reminders of data specific values in combination with local realities, so as to facilitate data verification and verification. For acts such as data fraud and leakage, it is necessary to promptly supervise and urge relevant automobile maintenance operators to rectify them.
Second, highlight the positioning of public welfare attributes and optimize convenient services
(4) Strengthen open data sharing. The operating units of the electronic health record system at all levels should further highlight the public welfare service attributes of automobile maintenance data, and under the premise of ensuring safety in accordance with laws and regulations and ensuring safety, provide vehicle owners with maintenance information inquiry services for their vehicles free of charge, provide corresponding information inquiry services to transportation, commerce, ecological environment, market supervision and other departments to perform their regulatory duties free of charge, and provide consumers with basic information and quality and reputation information inquiry services that do not involve personal privacy and trade secrets free of charge. All provincial-level transportation authorities should promote the public service, data collection and other functions of the provincial-level electronic health record system, achieve docking with the ministerial electronic health record system by the end of June 2022, and disclose to the public the relevant aggregation and analysis reports of automobile maintenance and operation data in the province.
(5) Enrich the content of convenience services. The competent departments of transportation in all localities shall, in conjunction with relevant departments, organize the operating units of the electronic health record system to upload information such as relevant laws and regulations, standards and policy documents for automobile maintenance in a timely manner; analyze and judge the scale of the maintenance market, business service behavior, quality of auto parts, typical failures of vehicles, etc., and disclose them to the public; actively open functions such as automobile maintenance process guidance and typical fault case analysis, and explore services such as maintenance reminders, expert online fault consultation, remote intelligent diagnosis, etc. Publicize the correct knowledge of car maintenance to car owners, advocate the concept of scientific car repair, and improve the "stickiness" of the use of electronic health record systems.
(6) Improve the evaluation mechanism for car owners. All provincial-level transportation authorities should rely on the electronic health record system to further improve the evaluation mechanism for car owners of automobile maintenance service quality, and implement a five-point evaluation system with reference to the "Automobile Maintenance Electronic Health Record System Part 3: Data Elements" (JT/T 1132.3) to facilitate the comprehensive evaluation of maintenance quality, maintenance efficiency, maintenance charges, service attitudes, service environment, etc. Local transportation authorities should display the comprehensive evaluation results of car owners in multiple ways through channels such as the electronic health record system and the national Internet road transport convenience civil service system for the public's reference.
Third, tap data and information resources and expand the field of services
(7) Promote the improvement of maintenance service quality. Local transportation authorities should guide automobile maintenance operators to make full use of the data resources of the electronic health record system, grasp the results of the owner's evaluation in real time, and improve maintenance services in a targeted manner; they should strengthen the combing and analysis of the fault information of automobile parts, conscientiously summarize the common problems of seasonal, regional and different types and brand vehicles, strengthen the business training of automobile maintenance technical skills personnel, strengthen the supply and demand docking with parts and components enterprises, accurately allocate relevant parts, and reduce the waiting time for car owners to repair It is necessary to closely share information with relevant departments, further deepen the work of "direct compensation fixed point" and accurate loss determination of accident vehicle maintenance, and provide more convenient and efficient automobile maintenance services for the masses.
(8) Promote the improvement of vehicle technology level. Local transportation authorities should organize automobile maintenance operators to rely on the electronic health record system, strengthen the combing and analysis of vehicle fault information, accurately discover technical problems that are prone to occur frequently, and give feedback to vehicle production and parts manufacturing enterprises in a timely manner in accordance with relevant regulations. Encourage car maintenance operators and car owners to reflect possible quality defects in vehicles and components through electronic health record systems. The competent departments of transportation in all localities shall, in conjunction with the market supervision departments, strengthen the collection and collation of quality defect information, and for those that are found to have quality defects and should be recalled according to law, the market supervision departments shall supervise and urge the relevant vehicle manufacturers and parts manufacturing enterprises to implement the recall in accordance with relevant regulations.
(9) Improve the implementation effect of the vehicle emission inspection and maintenance system. Departments of ecology and environment, transportation, market supervision and other departments should conscientiously implement the requirements of the Notice on the Establishment and Implementation of the Vehicle Emission Inspection and Maintenance System (HuanAng [2020] No. 31), accelerate the promotion of data sharing between the motor vehicle emission inspection system and the electronic health record system, promote joint supervision and law enforcement, strengthen emission testing and comparison, and promote the strict implementation of relevant regulations by automobile emission inspection institutions and vehicle emission performance maintenance (maintenance) stations to achieve closed-loop treatment of vehicle emission pollution. Local transportation authorities should guide vehicle emission performance maintenance (repair) stations to conduct scientific diagnosis and reasonable maintenance of vehicles with excessive emissions, eliminate faults in a timely manner, and improve the level of vehicle pollution control.
(10) Assist in the development of transparent transactions in used cars. Local transportation, commerce and other competent departments, under the premise of ensuring data security in accordance with the law and ensuring the personal privacy of car owners, after desensitizing the data of the electronic health record system, may explore the conditional opening of relevant data inquiry services to the second-hand car field in accordance with the law, and promote transparent transactions of second-hand cars. Encourage the competent departments of commerce in qualified areas to work with the competent departments of transportation to try first, relying on the data of the electronic health record system to provide vehicle maintenance certificates for the export of second-hand cars, and help the export of second-hand cars in China.
(11) Promote the traceability management of solid waste information。 Departments of transportation, ecology and environment in all localities should make overall plans to promote the data sharing between the electronic health record system and the solid waste management information system, strengthen the information sharing of hazardous wastes such as waste lead batteries, waste mineral oil, waste exhaust gas purification catalysts, and the generation, collection, storage, transportation, utilization, and disposal of solid wastes such as waste steel and waste tires, and promote information traceability management. Encourage all localities to rely on the electronic health record system to publish information on legally qualified hazardous waste collection, utilization and disposal units and wastewater and waste gas testing enterprises, so as to facilitate the independent choice of automobile maintenance operators, timely transfer hazardous wastes and test wastewater and waste gases in accordance with the law, and promote the green development of automobile maintenance.
Fourth, strengthen data security management and promote sustainable development
(12) Complete data management mechanisms. The competent departments of transportation in all localities should organize the operating units of the electronic health record system to strictly implement the "Cybersecurity Law of the People's Republic of China", the "Data Security Law of the People's Republic of China", the "Personal Information Protection Law of the People's Republic of China" and other laws and regulations, and take effective measures to effectively ensure that the data of the electronic health record system is safe and controllable. It is necessary to strengthen the authority management of the electronic health record system, standardize the establishment and strict implementation of the authorized access mechanism, and effectively prevent the risk of unauthorized access. It is necessary to strictly manage the data application in advance, leave traces during the event, and trace after the event, and effectively prevent, discover and dispose of all kinds of data security risks. It is necessary to strengthen and standardize the management of enterprises involved in the construction and operation and maintenance of electronic health record systems, establish normalized data security supervision and inspection mechanisms, truly prevent data from being tampered with, destroyed, leaked, or illegally obtained or illegally used, and effectively ensure data security and personal information security.
(13) Implement credit management systems. All provincial-level transportation authorities should rely on the electronic health record system to accelerate the construction of a new credit-based regulatory mechanism, and accelerate the development of credit evaluation and hierarchical and classified supervision in the automobile maintenance industry. It is necessary to establish credit archives for the automobile maintenance industry in that province, collect and enter information such as data transmission of automobile maintenance operators, service evaluations of car owners, spot checks of business filing matters, and handling of mass complaints, and bring about the technical docking and compliance of credit appraisals, credit supervision information, and "credit transportation" websites at the same level. It is necessary to strengthen incentives for trustworthiness, and actively recommend that automobile maintenance operators with high credit ratings and good service evaluations of car owners declare automobile emission performance maintenance (repair) technical demonstration stations and "direct compensation fixed points" for accident vehicle maintenance; for seriously untrustworthy automobile maintenance operators, it is necessary to increase the intensity of joint disciplinary action in accordance with laws and regulations.
(14) Strengthen dynamic tracking and assessment. All provincial-level transportation departments should, in conjunction with relevant departments, organize the comprehensive application and evaluation of automobile maintenance data, strengthen the tracking and evaluation of the scope of data collection, transmission timeliness, safety management, convenience services, application effects, etc. of the electronic health record system, timely coordinate and solve prominent problems affecting the operation of the electronic health record system, continue to improve the data analysis and application management system, and continuously improve the comprehensive application level of automobile maintenance data.
(15) Strengthen basic safeguards for operation. The operating units of the ministerial electronic health record system should earnestly strengthen the system construction and operation and maintenance management, closely focus on the public welfare attributes of the electronic health record system, improve the guarantee mechanism, increase work investment, strengthen technical support for the provincial electronic health record system, and ensure the independent and controllable, safe and stable operation of the system. The competent departments of transportation in all localities should supervise and urge the operating units of the electronic health record system at the same level to establish and improve the long-term mechanism for system operation and maintenance, actively improve the software and hardware and network environment, and do a good job in ensuring the operation of the system.
Transportation, ecological environment, commerce, market supervision and other departments should further strengthen organizational leadership, deepen the comprehensive application of automobile maintenance data as an important part of the "I do practical things for the masses" practical activities, closely coordinate and cooperate, strengthen business coordination, unite work forces, promote the establishment of a safe and stable, inclusive and convenient, open and shared comprehensive application system of automobile maintenance data, and provide strong support for promoting the high-quality development of China's automobile aftermarket.
This article is compiled from the "Official Website of the Ministry of Transport"; Zhitong Finance Editor: Huang Xiaodong.
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