Does your car have a "profile"? How do I view car maintenance details? When buying a used car, how do I know if the intended vehicle has been repaired? What parts have been replaced? For a long time, the opaque information of vehicle conditions such as maintenance can be regarded as a major pain point and difficulty in second-hand car trading. At this time, it is very important to have a complete maintenance record data for the electronic health record of automobile maintenance, which is equivalent to the electronic "diagnosis and treatment record" of each car.
Nandu reporter learned from the official website of the Ministry of Transport that a few days ago, the Ministry of Transport, the Ministry of Ecology and Environment, the Ministry of Commerce, and the State Administration of Market Supervision and Administration issued the "Notice on Deepening the Work Related to the Comprehensive Application of Automobile Maintenance Data" (hereinafter referred to as the "Notice") to deepen the comprehensive application of automobile maintenance data, improve the service level of the automobile maintenance industry, better protect the legitimate rights and interests of consumers, and promote the high-quality development of the automobile market.
The "Notice" proposes to achieve real-time aggregation of maintenance electronic record data by the end of 2022. Promote transparent transactions in second-hand cars, explore the conditional opening of relevant data inquiry services to the second-hand car field in accordance with the law, encourage conditional areas to try first, rely on electronic health record system data to provide vehicle maintenance certificates for exported second-hand cars, and help China's second-hand car exports.
Some insiders have analyzed that this is good for the second-hand car trading market, which is the common expectation of the industry, car dealers and consumers, because transparent information with a certain degree of credibility is displayed in front of sellers and buyers, which can reduce transaction risks and avoid transaction disputes.
Previously, the development of this aspect was stuck in the lack of formal means allowed by the policy to obtain vehicle condition information, on the one hand, to ensure the privacy of the owner; on the other hand, from the third party to inquire about the car condition must be paid. Pan Guoqiang, dean of the Chengxin Car Business School of Hunan Used Car Circulation Association, once said in an interview that vehicle information sharing should be the general trend of the industry, and transparent car conditions can not only ensure the smooth transaction of used cars, but also help protect consumer rights and interests and optimize the market trading environment. "It will be more credible to collect vehicle data and provide services for the industry with the endorsement of government authorities and industry organizations."
Used car trading market. Infographic
By the end of 2022, the real-time collection of electronic record data for automobile maintenance will be realized
The Notice clarifies the scope of data collection. The competent departments of transportation in all localities should rely on the electronic health record system for automobile maintenance, and on the basis of guiding the first and second types of automobile maintenance operators to do a good job in uploading the electronic record data of maintenance, organize the collection and uploading of the data of the three types of automobile maintenance operators, and actively guide the automobile comprehensive minor repair operators specified in the "Conditions for the Opening of the Automobile Maintenance Industry" (GB/T 16739), as well as the special maintenance operators engaged in engine, transmission, body, air conditioning, electrical system maintenance and four-wheel positioning business. Achieve real-time aggregation of maintenance electronic record data by the end of 2022.
The competent departments of transportation in various localities should guide automobile maintenance operators to upload the electronic record data of automobile maintenance in real time, accurately and completely after completing the settlement of expenses in accordance with the series of standards of the "Automobile Maintenance Electronic Health Record System".
Nandu reporter learned that in recent years, in accordance with the unified deployment of the Ministry of Transport, all localities have deeply promoted the construction of an electronic health record system for automobile maintenance. At present, it has covered 31 provinces across the country, docked 86,500 automobile maintenance enterprises (accounting for 23.7% of the 364,400 households in the national automobile maintenance business, basically covering the national first and second class maintenance enterprises), accumulated 630 million maintenance records, and established a "health file" for more than 130 million cars, covering 43.8% of the national car ownership.
The new policy promotes transparent trading of used cars, which is good for the used car trading market. Infographic
Provide car owners with their vehicle maintenance information inquiry service free of charge
The Notice also proposes to strengthen the open sharing of data. The operating units of the electronic health record system at all levels should further highlight the public welfare service attributes of automobile maintenance data, and under the premise of ensuring safety in accordance with laws and regulations and ensuring safety, provide vehicle owners with maintenance information inquiry services for their vehicles free of charge, provide corresponding information inquiry services to transportation, commerce, ecological environment, market supervision and other departments to perform their regulatory duties free of charge, and provide consumers with basic information and quality and reputation information inquiry services that do not involve personal privacy and trade secrets free of charge.
All provincial-level transportation authorities should promote the public service, data collection and other functions of the provincial-level electronic health record system, achieve docking with the ministerial electronic health record system by the end of June 2022, and disclose to the public the relevant aggregation and analysis reports of automobile maintenance and operation data in the province.
In terms of enriching the content of convenient services, the "Notice" proposes that the operating unit of the electronic health record system analyzes and judges the scale of the maintenance market, business service behavior, auto parts quality, typical vehicle failures, etc., and opens them to the public; actively opens functions such as automobile maintenance process guidance and typical fault case analysis, explores and carries out maintenance reminders, expert online fault consultation, remote intelligent diagnosis and other services, publicizes the correct car maintenance knowledge to car owners, and advocates the concept of scientific car repair. Increase the use of "stickiness" in electronic health record systems.
In addition, improve the owner evaluation mechanism. Refer to the "Automobile Maintenance Electronic Health Record System Part 3: Data Elements" (JT/T 1132.3) to implement a five-point evaluation system to facilitate the owner of the maintenance quality, maintenance efficiency, maintenance charges, service attitude, service environment and so on to conduct a comprehensive evaluation. Local transportation authorities should display the comprehensive evaluation results of car owners in multiple ways through channels such as the electronic health record system and the national Internet road transport convenience civil service system for the public's reference.
Promote transparent transactions of used cars, and explore the conditional opening of relevant data inquiry services in accordance with the law
The "Notice" requires that data and information resources be mined to promote the improvement of maintenance service quality. Local transportation authorities should guide automobile maintenance operators to make full use of the data resources of the electronic health record system, grasp the results of the owner's evaluation in real time, and improve maintenance services in a targeted manner.
Local transportation authorities should organize automobile maintenance operators to rely on the electronic health record system, strengthen the combing and analysis of vehicle fault information, accurately discover technical problems that are prone to occur frequently, and give feedback to vehicle production and parts manufacturing enterprises in a timely manner in accordance with relevant regulations. Encourage car maintenance operators and car owners to reflect possible quality defects in vehicles and components through electronic health record systems. The competent departments of transportation in all localities shall, in conjunction with the market supervision departments, strengthen the collection and collation of quality defect information, and for those that are found to have quality defects and should be recalled according to law, the market supervision departments shall supervise and urge the relevant vehicle manufacturers and parts manufacturing enterprises to implement the recall in accordance with relevant regulations.
The "Notice" proposes to help carry out transparent transactions for used cars. Local transportation, commerce and other competent departments, under the premise of ensuring data security in accordance with the law and ensuring the personal privacy of car owners, after desensitizing the data of the electronic health record system, may explore the conditional opening of relevant data inquiry services to the second-hand car field in accordance with the law, and promote transparent transactions of second-hand cars. Encourage the competent departments of commerce in qualified areas to work with the competent departments of transportation to try first, relying on the data of the electronic health record system to provide vehicle maintenance certificates for the export of second-hand cars, and help the export of second-hand cars in China.
Prevent data from being tampered with, destroyed, leaked, or illegally obtained or used
Nandu reporter noted that for a long time, for a long time, the opaque information on the condition of vehicles such as maintenance can be called a major pain point and difficulty of second-hand car trading.
During the "two sessions" last year, the Automobile Dealers Chamber of Commerce of the All-China Federation of Industry and Commerce submitted the "Proposal on Improving the Transparency of Used Car Condition Information and Smoothing the Circulation of Used Cars" to the All-China Federation of Industry and Commerce on behalf of the automobile circulation industry. It is pointed out that the current domestic second-hand car industry data openness is not enough, the core data of the car including insurance, accident handling, maintenance and other information is not open to the public, vehicle history information is difficult to obtain, breeding a large number of fraudulent behaviors such as concealing the real car condition, not only making consumers prohibitive, but also greatly weakening the credibility of the industry, directly affecting the expansion of the scale of the second-hand car market.
The relevant state departments have also noted the importance of the issue of information disclosure and sharing of used cars to the development of the industry. On February 9 last year, the General Office of the Ministry of Commerce issued a notice on the guidelines for promoting automobile consumption in the commercial field and some local experience practices. Among them, it is pointed out that it is necessary to promote the open sharing of second-hand car information. All localities can try first, establish a cross-departmental cooperation mechanism, strengthen the interconnection and sharing of used car information, and improve the information disclosure system. Encourage relevant institutions and industry organizations to provide used car market stakeholders with vehicle condition inquiry services such as insurance claims and maintenance, and promote the transparency of used car information.
In addition, the Notice requires that the data management mechanism be improved. Take effective measures to effectively ensure that the data of the electronic health record system is safe and controllable. It is necessary to strengthen the authority management of the electronic health record system, standardize the establishment and strict implementation of the authorized access mechanism, and effectively prevent the risk of unauthorized access. It is necessary to strictly manage the data application in advance, leave traces during the event, and trace after the event, and effectively prevent, discover and dispose of all kinds of data security risks. It is necessary to strengthen and standardize the management of enterprises involved in the construction and operation and maintenance of electronic health record systems, establish normalized data security supervision and inspection mechanisms, truly prevent data from being tampered with, destroyed, leaked, or illegally obtained or illegally used, and effectively ensure data security and personal information security.
Nandu trainee reporter Chen Qiuyuan was sent from Beijing