Time is like an arrow, the sun and the moon are like shuttles, unconsciously 2022 has arrived as scheduled, and there is less than a month to usher in the much-anticipated Winter Olympic Games. Remember at the end of 2021, Auto Is Obedient published a post titled "What Will Happen to the Recall?" Why don't manufacturers recall them? The result of the video caused controversy in the comment area, some netizens said that the current new generation of Mercedes-Benz C-class has been replaced with an ISG motor can be purchased with confidence, and the result has attracted a number of netizens "angry", saying that it is the support of the Mercedes-Benz 4S store, and even let the author borrow a car to try.
At present, "The Car is Obedient" has not had time to try the "old problem" of Mercedes-Benz's new generation of C-class models, but a number of car owners have contacted the author and said the "dilemma" encountered by their current vehicles, hoping that the author can solve them for them. Next, let's take a look at what happened to these car owners.
Five in and five out of the Mercedes-Benz 4S store, Mr. Huang's request was repeatedly rejected
The first person to find the author is Mr. Huang from Hangzhou, Zhejiang, according to Mr. Huang's description, he bought a Mercedes-Benz C-Class sedan in March 2020, and the current vehicle mileage is 23,000km, which can be said to be a quasi-new car. For any consumer, buying a car is a happy thing, not only to make their life more convenient, but also to make life colorful. But for Mr. Huang, the pain of buying a car is more painful than the joy.
"I've only been buying a car for 1 and a half years, and if I count the maintenance, I've already come to the 4S shop eight times, and I've run a trip to the 4S shop in less than three months on average. Through the conversation with Mr. Huang, we found that he had let him come to the 4S shop five times because of the 48V light mix problem, but he did not completely solve the problem, and he did not know how many times he would run the 4S shop in the future, and his request for changing or returning the car was also rejected. When it comes to his "car", Mr. Huang can be described as having a stomach full of bitter water. When I asked Mr. Huang if he had called the Mercedes-Benz official to say anything about himself, Mr. Huang showed contact many times, but did not give a reply, which was really helpless.
Speaking of his maintenance experience, Mr. Huang was even more angry. Not long after buying a car, the vehicle had its first engine alarm, and the "48-volt on-board power system failure" warning appeared in the dashboard, and accompanied by jittering and refueling weakness, the 4S shop said that upgrading the software system could solve the problem. When the software system was upgraded, Mr. Huang drove the car home with confidence, as a polytechnic man, Mr. Huang said that the car has thousands of parts, and problems will inevitably occur, as long as the manufacturer can reasonably solve and there are not too many problems.
Obviously, Mr. Huang is a little optimistic, although the 4S store is also solving the problem for Mr. Huang, but it has only been upgrading the software upgrade system, and has not really solved the problem for Mr. Huang, which is undoubtedly the worst thing. Previously, when we wrote about the Problem of Mercedes-Benz 48V Mix, we mentioned that when the vehicle replaces the 48V battery, it can eliminate the fault code that appeared before the 48V Mix, which is also the solution used by many dealers to solve the problem for consumers. When asked whether the 4S store has also replaced Mr. Huang with a 48V battery, Mr. Huang said that he did not, and has been perfunctory five times are system upgrades, obviously the problem can not be solved.
For Mr. Huang, now it can be said that there are words of suffering, 4S shop perfunctory official customer service is not a reply, resulting in their own dare not drive out now, afraid of suddenly breaking in the middle of the road or a traffic accident, I hope that things can be resolved as soon as possible, help themselves replace the car or return the car.
The problems continued, and Miss Zhao lost face for the sake of face
Compared with Mr. Huang, Miss Zhao from Shaoxing is even more miserable, because in addition to the 48V mixing problem, she has encountered more strange incidents. "When I bought a car at that time, I chose Mercedes-Benz for the sake of face, and in the end Mercedes-Benz let me have no face at all." This was Miss Zhao's first words. In June 2019, Ms. Zhao purchased her first car, the Mercedes-Benz 260L Sport.
"I remember the first time I had a 48V mixing problem was in June 2020, when I was driving on the road, and suddenly the engine failure lights came on, the dashboard showed the 48V mixing problem, and the body began to shake violently. To be honest, it frightened me at the time, the domestic car I had driven for 4 years had never happened to this kind of thing, when I called the 4S store to explain the situation, they asked me to drive the car to the 4S store, in order to upgrade the system, there was no problem for more than a year. When I watched the car friends often talk about the Problem of Mercedes-Benz 48V Light Mix, I was secretly glad that my problem was solved. But the good times were short-lived, and on June 13, 2021, the vehicle engine failure light was lit up again, while the dashboard showed a 48V light mix problem, the body shook violently, and the system was updated and the pimp was replaced. After another half a year, on November 16, 2021, the engine failure light was turned on again, the throttle could not be increased to the bottom speed, and helplessly came to the 4S store, and then upgraded the system. The last time I was hit was on December 26, a month later, when the engine fault light came on, showing a 48V on-board power system failure, and the fault light was eliminated after three restarts, and it has not been dealt with (as of the author's interview). It can be seen that my car problems appear more and more frequently, from one year to half a year from three months to a month, and then there must be no failure every day, I hope mercedes-Benz can really solve the problem for us, now my car is still in the warranty period, and in a few months out of the warranty period I can not pay for repairs. It can be seen that when it comes to her own vehicle, Miss Zhao is also helpless.
According to Miss Zhao's description, before the 48V light mixing problem, the wireless charging module of its vehicle had a current sound, the sound was loud, and there was still a current sound after the re-replacement, and finally the charging module was re-replaced to be solved. Another time when there was an accident, after going to the 4S shop to make paint, when I picked up the car, I found that the paint had water ripples, there were sand grains inside, and the color difference was large, and I asked the 4S shop to redo it for me. To be honest, I was disappointed, this is simply perfunctory, I didn't expect it to happen to luxury brands.
For Miss Zhao, when she first bought Mercedes-Benz for face, now there are too many problems in two years, pulling on the girlfriend to come to the 4S shop for maintenance many times, the girlfriend has been advising me to change the car, it is not as good as her own domestic car, at least so many years have not had any problems, really let me lose all my face.
Due to the length of the problem, we have selected the two most representative owners of many models this time, who are all troubled by the problem of 48V light mixing, hoping to let Mercedes-Benz give a reasonable solution. Not to them, to this day, the problem of Mercedes-Benz 48V light mix system continues to occur, and consumers are still complaining on various forums. Mercedes-Benz has not taken any measures so far, and this irresponsible attitude has broken the hearts of consumers. The car is very obedient and believes that at this moment, SAIC-GM should show enough sincerity to solve the problem, rather than blindly perfunctory and shirk, otherwise it will pay a more tragic price.