Public Network Poster News Reporter Wang Yi Correspondent Jin Mei Qingdao reports
According to the results of the 2021 "10,000 Private Enterprises Evaluating Business Environment" survey released by the All-China Federation of Industry and Commerce, Qingdao ranked sixth among the ten cities with the best business environment in the country, and was the only city in the north to be selected. It is understood that this survey is organized by the All-China Federation of Industry and Commerce to cover the country's small and medium-sized and micro private enterprises, the results of the questionnaire survey, the ranking intuitively shows the experience of enterprises on the business environment of major cities.
Qingdao's ranking is the result of Qingdao's continuous efforts to optimize the business environment in recent years, especially since the launch of the "Qingdao Business Environment Optimization and Improvement Action Plan" (hereinafter referred to as the "Plan") this year, qingdao in addition to the traditional sense of business environment improvement, more importantly, highlights the concept of "fairness", strives to let the people feel fairness and justice in every government service, so that government services from "convenient" to "fair" transformation.
How do young enterprises feel the "fairness" brought about by optimizing the business environment?
Fast business start-up, fast registration, fast opening of water and electricity, fast taxation, fast project approval, fast financing loans... The most prominent feature of Qingdao's work in optimizing the business environment is a "fast" word, but the acceleration from "fast" to "faster" is a differentiated speed-up approval, making "fast" more meaningful, avoiding speeding up for speed, and avoiding the "big pot rice" of government services.
Starting from the laws of different industrial tracks, Qingdao has established customized service models for different types of enterprises such as industry head enterprises, listed enterprises, unicorn enterprises, small and micro enterprises, and start-ups, and implemented accurate services to make the service level more full.
For example, Qingdao has launched special policies for the "four new" economy to avoid the "old methods" to manage "new formats"; focus on new industries and new formats such as remote office, "contactless" distribution, and unmanned factories, and tailor an inclusive and prudent supervision system. For sea-related enterprises, innovatively carry out sea-related financial services and marine green credit, and issue blue bonds on an exemplary basis; establish a "trial and error" mechanism for innovative industries, and give market entities an appropriate inclusive period under the premise of keeping the safety bottom line.
How do the people feel the "fairness" brought about by optimizing the business environment?
When Qingdao mentioned the four "whole life cycles" of service in the "Plan", the whole life cycle of the "natural person" was mentioned for the first time in the country, taking the sense of acquisition and satisfaction of the masses as the focus of optimizing government services, comprehensively enhancing the sense of gain and happiness of natural people in Qingdao, and then better meeting the needs of talents and entrepreneurs and investors who come to Qingdao for the quality of life, and creating a business environment that is suitable for work by improving the livable quality of the city.
In the "Plan", from the birth of natural persons to retirement, and then to death, to achieve "one thing" integrated services, education and medical care and other public services, targeted focus on service upgrades; in the full use of digital and intelligent means to improve the experience of the masses, adhere to the traditional service methods and cash payment methods, avoid the "digital divide"; open a "special crowd green channel", and provide accurate assistant agency services.
How to achieve "fairness" between the Qingdao government and market entities?
When dealing with the relationship between the government and enterprises, the Qingdao municipal government first grasps "fairness" in the sense of the rule of law.
Qingdao has implemented the "people suing the official" case responsible person of the administrative organ "must appear in each court" system: for cases involving major public interests, high social concern or administrative public interest litigation cases that may cause mass incidents, the person in charge of the administrative organ must appear in court to respond to the lawsuit; and when facing enterprises that violate the law or "make mistakes", the Qingdao Municipal Government explores and expands the field of "no punishment" and "light punishment" within the scope of its authority, and implements the list of "no punishment" for minor violations and "light punishment" for general violations in accordance with regulations. Market entities that violate the law for the first time may be exempted from administrative punishments, and a combination of punishment and education is used to supervise and guide market entities to produce and operate in accordance with laws and regulations.
At the same time, the Qingdao Municipal Government has taken the initiative to seek changes, turn the blade inward, and carry out self-reform in the field of administrative services such as administrative approval.
Construct a differentiated empowerment approval model, explore on-demand empowerment, scientific and accurate empowerment, change "fragmented empowerment of a single matter" to "empowerment of a complete chain of whole things", realize the transformation of internal service units from "function-driven" to "process-driven", break the identity and administrative level of personnel without increasing the number of personnel and the number of leadership positions, select the most professional personnel, serve as the "chief approval service officer", and give them the most efficient approval power according to the procedures; according to the development needs of the park, form a youth government service group to settle in the park Qingdao has also established a consultation mechanism for major administrative examination and approval decisions, highlighting the supporting role of experts in major administrative licensing decisions and improving the scientific nature of decision-making.
While "fairness", where is the "efficiency" of optimizing the business environment?
How to make the market more efficient? The answer given by Qingdao is to make the government more promising first. In the work of optimizing the business environment, on the one hand, Qingdao has improved its government service capabilities from six aspects, such as marketization, rule of law, internationalization, digitalization, specialization, and branding, and on the other hand, according to the needs of market players and the overall situation of local economic development, it has taken the initiative to seek changes and let government services become the endogenous driving force for economic development.
In view of the pain points of the water transport industry, the Qingdao Municipal Administrative Examination and Approval Service Bureau took the lead in exploring the implementation of the standardization and digital reform of water transport government services, formulated the government service work specifications for water transport business licenses and the government service work specifications for the distribution of ship business transport certificates, and gradually realized the landing.
The waterway transport enterprise displays the first electronic certificate it received
Integrate the transformation of government functions into the overall situation of industrial Internet construction, introduce industrial Internet thinking in administrative approval, implement the "code on Qingdao" action, promote the realization of unified identity authentication, multi-code integration, and multi-field application of social security cards in the field of public services; build an integrated platform for Qingdao municipal affairs services, and create a one-stop policy service "calculator" of "one network communication check, intelligent matching, and accurate push"; promote the transformation of paper certificates to electronic certificates; and promote the realization of "handheld office" in the whole process of public resource transactions.
Under the impetus of the development of regional integration in Jiaodong, qingdao, Yantai, Weifang, Weihai and Rizhao have increased the exchange and interaction of enterprises in the five cities, and Qingdao has promoted the integrated development of arbitration in the Jiaodong economic circle, strengthened the sharing of information resources of arbitration institutions in the five cities, created a new highland for regional arbitration services that radiate the whole province and serve the whole country, and reduced litigation costs and improved economic operation efficiency under the premise of ensuring the rule of law to handle disputes between market entities;
To create a new highland for opening up to the outside world, qingdao city in the newly built Jiaodong International Airport, to create an international aviation hub and comprehensive transportation transfer center, the implementation of outbound passengers "customs + security inspection, a one-time inspection" customs clearance mode, inbound passengers checked baggage advance aircraft inspection, international transit passengers in the isolation area of transit passengers transit, to achieve "senseless customs clearance" boarding experience;
Actively serving the national strategy, Qingdao City has created a "SCO And Yinguantong" service model in the SCO Demonstration Zone, where enterprises can enjoy preferential services of "first release, then pay, aggregate tax payment" with bank tariff guarantees; create a "China Trade Index with SCO Member States" according to authorization to provide comprehensive information support for enterprises to open up markets and develop international trade; establish a credit cooperation mechanism of "district, customs and tax" in the Qingdao area of the Shandong Pilot Free Trade Zone to promote government credit management and customs "certified operators" (AEO) certification and tax credit and other common recognition sharing.
Adhering to the concept of "fairness and justice", Qingdao has not only ensured "efficiency" but also achieved "fairness" in the system supply reform of government process reengineering and government services to speed up and increase efficiency, so that the results of the reform can benefit every enterprise and the people in Qingdao as much as possible, so that livability and livability can become the basis for further optimization of the urban business environment, and create a city atmosphere of "everyone is a business environment and everyone is the image of Qingdao".
