Mr. Gao in Hangzhou mentioned a BYD Tang this month, but the new car has only been open for three days, he found a big problem, he originally spent a high price, but the 4S shop gave him a low-end car.
On December 12, Mr. Gao bought a BYD Tang DMI Premium Edition at Hangzhou Zhuoyu 4S Store, which is the top of the car, with a price of 216,800 yuan. But the new car had only been driving for three days, and he found a problem.
Mr. Gao: "When I left work on the night of December 15th, I wanted to try the atmosphere lights in the car, and I didn't tune them out for half a day. ”
Mr. Gao said that the honorable version he bought, the original factory standard with 31 color atmosphere lights, in the three configurations of the model, belongs to the exclusive function. Where did the mood lights go? Mr. Gao drove the car back to the 4S shop, and the other party said that he had given the wrong car, and the honor version became the premium version.
The premium version belongs to the middle of this model, and the online guidance price is 199800 yuan. It cost Gao's money, but the hand he got was the middle match, which Mr. Gao could not accept.
The differences between the two models include mood lights, sensing tailgates, leather seats, blind spot monitoring, parallel assist, and door opening warning system. These are top-of-the-line, while mid-matching are not. After the incident, Mr. Gao did not accept the so-called explanation of the wrong car given by the 4S shop, and put forward a request for a refund of one for one.
Mr. Gao provided us with the car purchase contract at that time, which stated that he bought by BYD Tang DMI and purchased the car for 216,800 yuan. White paper and black characters are high matching, how to get to hand it has become a middle match?
Zhang Weicheng, sales manager of Hangzhou Zhuoyu 4S store: "As far as our store is concerned, there has been some sharp increase in sales, and the personnel cannot keep up with this rhythm, so it has caused errors in the configuration of the sales, and when the warehouse manager picks up the car, the configuration he wrote is wrong." ”
The 4S shop said that the error occurred when the new car arrived at the store, and the warehouse manager mistakenly put the car in the warehouse as a high-end model. From the inventory list issued by the 4S store, it can be seen that the frame number corresponds to the famous car column, and this premium version of the model is written in the honor version. But the question is, even if the storage registration is wrong, when selling, can't you find this error?
Zhang Weicheng, sales manager of Hangzhou Zhuoyu 4S store: "Originally we were old salesmen, he was able to find that the delivery commissioner this time was relatively young, so he did not find this problem." "The 4S store gave a solution, replaced Mr. Gao with a top-equipped model, and made an economic compensation of 5,000 yuan."
However, Mr. Gao insisted that this was not negligence, but fraud, and his request was to refund one and pay one.
(Source: Zhejiang Science and Education Channel Editor: Elegant)