"Once is accidental, twice is inevitable, and three times is destiny." In fact, what this sentence wants to express is that if the same thing appears twice or more, it may not be as simple as coincidence.
Vehicles are plagued by frequent damage to engines and transmissions, shock absorption, and airbag recalls
According to Mr. Hu from Shandong Province, who bought the Ford Mondeo victory in 2011, about a month after the vehicle was insured, the mileage was about 70,000 kilometers, the engine was damaged due to cylinder bursting, and a brand new engine was replaced free of charge after the claim was resolved. I thought that the fault was successfully solved, but what I did not expect was that after another 70,000 kilometers, the new mileage of the vehicle reached 140,000 kilometers, and the same fault in the same location appeared again.
In this regard, Mr. Hu wondered whether it was caused by the product quality problem of the vehicle itself. The first time appeared about 70,000 kilometers, and the second time was also walked 70,000 kilometers, and it was the same fault, which is really difficult to feel like a coincidence. For the cause of the failure, the reply of the 4S shop at that time was also a burst cylinder. Of course, this time Mr. Hu needs to repair it at his own expense. However, the maintenance cost is as high as more than 70,000 yuan. Due to the controversy, Mr. Hu's vehicle is still parked in the 4S shop.
After contacting Mr. Hu, it was learned that his vehicle was about 20,000-30,000 kilometers away, and it had been recalled once for the reason of the former shock absorber. Subsequently, due to air bags, it was recalled again. In addition to the official recall and the above faults, the vehicle was about 110,000 kilometers away and was repaired once due to a double clutch assembly failure. According to Mr. Hu, the engine of the vehicle is broken twice, the gearbox is broken once, the shock absorption and the airbags have been replaced, which is really worrying. From this point of view, Mr. Hu's vehicle can really be described as "many disasters and many difficulties".
Bad oil products in the cylinder explosion Owner: It is recommended that Gasoline be provided by Ford in the future
After understanding the general situation, the editor also called the relevant personnel of the 4S shop provided by Mr. Hu who is currently parking vehicles to further understand the matter. It should be noted that the store is not the dealer of the vehicle that Mr. Hu originally purchased. Because Mr. Hu had this failure on the highway, dragging the vehicle to this place is a "passing car". Mr. Hu's vehicle was originally purchased in Qingdao, living in Jinan, and the vehicle is currently parked in Tianjin. In this regard, their store also tried its best to assist Mr. Hu in reporting the matter. When the editor asked the after-sales staff what the cause of the failure was, according to the after-sales staff, the vehicle was towed to their shop at the time of maintenance, and with its own maintenance experience during the maintenance, it may be caused by poor oil.
Mr. Hu does not agree with this statement, because the vehicle has always used well-known gas stations such as Sinopec and PetroChina, and has relevant invoices and vouchers. If Sinopec can't believe it, where can consumers still refuel, or Changan Ford will provide refueling and refueling later, Mr. Hu said. At the same time, when the vehicle first experiences engine failure, it is repaired and maintained in the 4S shop. Even if it is not maintained in the 4S shop later, it is also the best oil purchased for routine maintenance, and the items involved are only small items such as air filter, machine filter, air conditioning filter and so on. For the transmission oil, brake oil, etc. involved, at that time, the replacement mileage specified in the maintenance manual was not reached, so it was still maintained as it was, and naturally there was no damage caused by the failure to maintain the 4S.
Friends who have a car may understand that most people will choose to do routine oil replacement, air filter and other operations in repair shops other than 4S shops like Mr. Hu. Normally, as long as the operation is carried out according to the process specification, these will not cause additional damage to the vehicle. In addition, it will not affect the warranty of the vehicle, etc.
After the editors communicated with the two sides, it can be roughly known that the whole incident is not that Mr. Hu does not care about whether he needs to repair at his own expense, but wants to know more about the two failures that occurred after driving the same mileage, and the same location, etc. Is this a coincidence or the original product quality problems and defects? This is the most controversial point. If it is really a product defect, it should not be the responsibility of the consumer. If it is caused by the consumer's personal reasons, after the test is clear, the self-payment should also be reasonable. In the end, further communication between the two parties involved is required. At the same time, the editor also reported the situation to Changan Ford synchronously, and after the customer service recorded the relevant information, it was also said that new developments would be notified by email.
Public opinion: Looking back at the whole incident, in the final analysis, it is still inseparable from the word "quality". We often say that quality is the cornerstone of the product based on the market, but also related to the lifeblood of the enterprise, which shows the importance of quality as an enterprise. Any brand wants to gain the favor of the market and consumers, in addition to excellent product strength, excellent and stable quality is more critical.