In March 2021, Mr. Cao of Xinxiang bought a Porsche 911 worth 1.4 million yuan at the Zhengzhou Zhengkai Porsche Center (hereinafter referred to as Zhengkai Porsche), and he did not expect that in less than half a year, this Million Marriott car became his annoyance - before he did the first guarantee engine, there was a serious failure, "Obviously it is a quality problem, I asked the 4S shop to change the car for me, but the other party asked me to pay another 200,000 yuan of various fees." Mr. Cao said that what bothered him more than the vehicle problem was the attitude of the 4S shop to this matter.
Mr. Cao and his malfunctioning Porsche 911
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Owner: The new car was purchased for half a year, and the 911 became a tractor
In March 2021, after waiting for 7 months, Mr. Cao mentioned his favorite Porsche 911 at Zhengkai Porsche, with an invoice price of 1.415 million yuan.
"After the vehicle had traveled 7,000 kilometers, on September 24, I was driving on the road when all the fault lights on the dashboard suddenly turned on." Mr. Cao clearly remembers the situation that day, "The engine made the same sound as the tractor, I didn't dare to run at all, and now I think about it." ”
Visible metal debris can be seen in the disassembled engine oil pan
The next day, after the vehicle was towed back to the 4S shop, the initial test was an engine failure. Mr. Cao said that he could already see metal debris in the cylinder block, which is commonly known as the burst cylinder, and the suggestion given by the 4S shop at that time was to overhaul the engine.
In this regard, Mr. Cao said that it is difficult to accept that the new car he just bought has not yet done the first maintenance, and he will repair the engine, which directly causes huge losses in vehicle depreciation, "and who can guarantee that there will be no problem after repair?" Mr. Cao said that out of consideration for his own safety and other factors, he did not agree to just replace the engine, and then entered the road of rights protection that lasted for more than 3 months and traveled between Xinxiang and Zhengzhou more than a dozen times.
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4S shop: not caused by the owner, but the owner to pay another 200,000
Mr. Cao's vehicle has been parked in front of Zheng Kai Porsche since the accident
On December 22, the reporter and Mr. Cao went to Zhengkai Porsche together, at the entrance of the store, the reporter saw the accident vehicle, entered the car and turned on the power, the fault lights all lit up.
After the power is turned on, Mr. Cao's vehicle fault lights are all lit
At Zhengkai Porsche, after-sales manager Hao Wei and technical supervisors admitted that there was a problem with the failure of Mr. Cao's newly purchased vehicle.
"What we can confirm now is that this failure is indeed not caused by the owner's intense driving and other situations." Hao Wei admitted that the fault has nothing to do with Mr. Cao's use, but the specific cause of the failure can only be confirmed after the engine is disassembled, but because Mr. Cao has not authorized it, it has not yet been carried out.
Mr. Cao is reviewing the car purchase contract
Mr. Cao said that the engine is the core component, he can not accept repair and replacement, and the replacement plan given by Zheng Kai Porsche is only 1.415 million yuan of the open fare, and the resulting 203504.65 yuan, including the vehicle purchase tax, must be borne by Mr. Cao himself. Not only that, Zhengkai Porsche only provided 5 days of maintenance scooters, "3 months did not provide scooters or traffic compensation." Mr. Cao felt that it was because he had been unwilling to sign for the dismantling of the engine or buying it back, which was treated like this by the store.
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Lawyer: Manufacturers and sales companies should be responsible
On the car complaint website, there are many complaints about the engine oil leakage and engine noise caused by the broken seal of the oil cover of the car, and even a Porsche 911 owner in Shanghai complained online that his 911 engine exploded and burned the vehicle.
The owner believes that there is an inherent safety hazard in the design of the Porsche rear engine, and the combustion risk of the rear engine system cannot be observed during driving.
The Shanghai owner's 911 explosion burned and only an empty shell was left with a network data map
The Shanghai owner also did a study on the spontaneous combustion incident of porsche 911 models and domestic and foreign recalls in recent years, and found that the 911 model was not as safe as Porsche advertised, and the spontaneous combustion incident even systematically appeared on many models of 911, and the tragic situation was the same as his own accident. In addition, due to problems with fuel systems and exhaust systems, 911 has also been publicly recalled at home and abroad.
Zhang Shaochun, director of Henan Chunyi Law Firm, said that the vehicle purchased by Mr. Cao did have serious quality problems, and according to Article 112 of the Contract Law of the People's Republic of China, "if one of the parties does not perform its contractual obligations or the performance of contractual obligations is not in accordance with the agreement, after performing its obligations or taking remedial measures, the other party shall compensate for other losses."
Article 40 of the Product Quality Law of the People's Republic of China stipulates that if the product sold by the seller does not have the performance that the product should have and is not explained in advance, does not meet the product standards indicated on the product or packaging, and does not meet the quality conditions indicated by the product description, physical samples, etc., the seller shall be responsible for repairing, replacing and returning the goods. If losses are caused to consumers who purchase products, the seller shall compensate for the losses. ”
Mr. Cao put a note on his vehicle to warn other car buyers
The 4S shop should return and replace the new car according to Mr. Cao's proposal, and the resulting costs such as new car purchase tax and insurance should be borne by the seller, and if necessary, the loss can be recovered from the Porsche manufacturer.