Heyang County innovates the "three-four-five" work method to boost the "packaging and upgrading" of county-level government services

Shaanxi Network News (correspondent Huang Lina) on the morning of May 10, Zhao Yayun, who lives in Daibao Village, Lujing Town, Heyang County, Weinan City, Shaanxi Province, came to the administrative examination and approval hall of Heyang County to handle the change of registration business of individual industrial and commercial households. Subsequently, Zhao Yayun said happily: "I have also tried to submit information on the Internet in accordance with the policy publicity, because the understanding of the policy is not in place, has not been successful, can only come to the hall to handle, I did not expect that the hall now has the assistant agent, with their help, I have less trouble waiting in line, saving a lot of time, the assistant agency team is very timely, the service is very warm." ”

In recent years, Heyang County has paid close attention to the difficulties, blockages, pain points and personalized needs of the enterprise masses, comprehensively sorted out and integrated enterprise and personal service matters, and innovatively launched the "three-four-five" work method to optimize and improve government services.

"Tripartite linkage" opens up the joint context of government services. County-level matters are transferred and linked. 39 staff members were transferred from 19 units involved in the reform at the county level, and the Heyang County Administrative Examination and Approval Service Bureau was established, and 5 business units such as the Economic Examination and Approval Unit, the Social People's Livelihood Unit, and the Construction Examination and Approval Unit were set up, and in accordance with the principle of "one transfer, one batch to undertake", the 291 projects and 439 items undertaken by 20 departments of the county government were all transferred and undertaken in 6 batches, so that the government service matters were comprehensively undertaken, the transfer was smooth, and the responsibilities were clear.

Administrative examination and approval acts are linked to supervision. Compile and print 8 work manuals, including the "Town (Street) Convenience Service Standardization Construction Work Manual", "Key Project Establishment Work Manual", and "Market Entity Registration Service Work Manual", and improve the "Code of Conduct for Administrative Examination and Approval Staff", "First Office Responsibility System", "First Question Responsibility System" and other work systems, and effectively promote the standardization and facilitation of examination and approval services.

The convenient service system is linked. Carry out the "Year of Improving Government Service Capacity" activities across the region to promote business interconnection, information exchange, and mutual evaluation of services for the convenience of people at the county, town, and village levels. Up to now, there are 37 units stationed in the county-level government service hall in Heyang, and 77 service windows have been set up, which can handle 1,723 administrative approvals, social public and convenient services. The 12 town (street) convenience service centers have set up 1 comprehensive acceptance window, 4 business handling windows, and 1 "can't do things" service window, and the personnel, facilities, service standards and system construction have met the construction requirements. 215 village-level convenience service stations have basically achieved standardized operation, 73 "small and micro powers" list has been stationed in village (community) convenience service stations, and more than 446 village-level agents in Heyang County have provided full-process assistance agency services for the masses, realizing a "15-minute government service circle".

The "four major reforms" optimize the process of working for the masses of enterprises. "Doing one thing efficiently" promotes multiple matters to "do it at once". In the government affairs hall, a special area for "doing one thing efficiently" was established, 6 comprehensive acceptance windows were set up, 16 "one thing" matters such as public services for college graduates' employment, enterprise start-up, and delivery of housing certificates were launched, and 16 service guides were formed in accordance with the requirements of "multiple forms in one and one form of application". After the reform, 16 "one thing" reduced a total of 116 materials, reduced the work time limit by 67 days, reduced the workflow by 48, reduced the number of runs by 38 times, and the handling of matters from "physical centralization" to achieve "chemical efficiency".

"One seal for approval" realizes the "one run" of multiple stamps. Formulate and issue the "Implementation Opinions on the Extension of Heyang County's "One Seal Management Approval" to Towns (Streets)", clarifying that six items, including the review and confirmation of subsistence allowances, the registration of maternity services, and the declaration of medical assistance, shall be stamped with special seals for town (street) approval, so as to achieve "one-stop" service and "one-chapter" management. The 8 matters involved in the registration of individual industrial and commercial households and the filing of only selling pre-packaged food will be handled by the town (street) convenience service center, so as to realize the "nearby office" of government services and open up the "last mile" of government services.

"One industry, one license" promotes the "one license" of multiple licenses. The "Implementation Plan of Heyang County on Comprehensively Implementing the Reform of "One Industry and One Certificate" to Reduce Industry Access Costs and Stimulate Market Vitality was promulgated, and the pilot projects such as hotels, entertainment industries, kindergartens, and the establishment of swimming pools within the county were included in the "One Industry One License" reform, and actively built a working mechanism of "online declaration background direct review, offline declaration one-window acceptance, and assistant agency", and issued a total of 12 "industry comprehensive licenses". “

The separation of licenses and licenses "helps the reform of enterprises to be "pushed at one time". Formulate and introduce the "Implementation Plan for Deepening the Full Coverage of the Reform of "Separation of Licenses and Licenses" in Heyang County", and promote the four reform methods of "directly canceling the examination and approval, changing the examination and approval to filing, implementing the notification commitment, and optimizing the examination and approval service" at the same time, and successively canceled 8 enterprise-related business license items, 3 enterprise-related business license items were changed to record management, 12 enterprise-related business license items were notified and promised, and 45 enterprise-related business license items streamlined the licensing conditions and approval materials, optimized the handling process, and reduced the approval time limit. The food business filing (only the sale of pre-packaged food) will be included in the registration scope of Heyang County's "multi-certificate integration", and the filing procedures will be handled together in the enterprise registration link.

"Five services" to improve the quality of benefits to the people and enterprises. "Tolerance + commitment + parallel approval + assistant agency" to speed up project approval. Measures such as "early intervention, special class research, scientific classification, accurate handling, supervision and notification, and centralized consultation" have been adopted to speed up the handling of key project procedures, optimize the project approval process, open green channels, streamline and compress the time limit for approval, shorten the project proposal and enterprise filing to 1 working day, shorten the project feasibility study report and project preliminary design to 5 working days, and handle a total of 1,531 approval procedures for various projects.

The "government service platform" allows information to be connected and shared. The docking of the integrated government service platform of cities and counties has been completed, and the convenience service centers of 12 towns (streets) have all completed the access to the national e-government extranet and the switch of the new version of the online and offline item database, and 1,692 items can be handled online, with an online handling rate of 98.2%. Coordinate and promote the "all-for-one general office", focus on high-frequency matters in the field of people's livelihood such as market supervision, education, and civil affairs, and actively sign cross-domain cooperation framework agreements with six counties (districts) in Linyi County, Xianyang City, Xunyi County, Yan'an City, Fengxian County, Baoji City, Huaiyin District, Jinan City, and Weinan City, effectively solving the problem of the masses running away and having difficulty in doing things.

Serving the main body of the market "eight ones" makes the development of enterprises worry-free. Set up an enterprise registration service area, integrate market supervision, taxation, finance, seal engraving and other windows, realize "one form declaration, one window delivery", and shorten the business establishment to one working day. Launched the "WeChat license", which can be used remotely anytime and anywhere, and the registration of market entities has achieved "zero errands, zero meetings, and zero costs". Issuing "enterprise service green cards" to enterprises above designated size, implementing "one enterprise, one policy, targeted efforts, and precise services", and effectively making practical moves, solving problems, and doing good things for enterprises. Standardize the "Guidelines for Enterprise Deregistration", encourage market entities with economic difficulties to close their businesses, and exempt market entities with good credit from applying for tax clearance certificates, and directly apply simple deregistration.

"Six offices and three exemptions" make it convenient for the masses to do things. Establish "four" teams of Lei Feng, party members, women and youth volunteer services, and carry out assistants, agents, tolerant offices, delayed offices, appointment offices, door-to-door offices and free mailing, free seal engraving, and free copying of "six offices and three exemptions" characteristic government services, and at the same time, carry out government services such as "four in" and "government services to catch up with the big set", and implement "weekend extended services" to provide convenient services for the masses to the greatest extent.

The "good and bad reviews" mechanism allows for quick response to appeals. Unblock the channels for the appeal of the masses of enterprises, rely on the 12345 convenient service hotline and the QR code "good and bad reviews" system online to carry out the evaluation of government services, and rely on the physical hall evaluator and on-site filling in the evaluation form to evaluate the whole process of government services offline, and form an analysis report, timely notify the window unit, increase return visits and rectification, especially for each bad review opinion to investigate and return visits, supervise rectification, and force the efficiency of government services to improve. (Contributed by Heyang County Administrative Examination and Approval Service Bureau)