Mengzi City, Yunnan Province adheres to the goal of "mass satisfaction and first-class service", continuously improves the work style, enhances the sense of service, optimizes the handling service, and uses the "four work methods" to achieve "one window acceptance, one set of standards, one network for all services, and one time for completion", and strives to create a "gold standard" for social security handling services.
Window quality improvement. Focusing on the needs of the insured people to handle social security business quickly and efficiently, we took the lead in implementing the reform of the comprehensive teller system, comprehensively breaking the previous business handling process, establishing a comprehensive teller window, clarifying the comprehensive teller business list, breaking the limitations of the old model, and effectively improving the speed and efficiency of business handling. While meeting the functions of business needs, it also opens up the "23°C Human Resources and Social Security Green Channel", provides service facilities for the elderly, and lays out convenient service facilities such as "Mommy Warm Heart Cottage", "City Book Corner", "Shared Space" and "Self-service Charging Station", so that every corner of the window is telling the "warm story" of "warm social security", and strives to create a "model room" of the 23°C social security service window with "excellent place, excellent system, excellent service, excellent team and excellent characteristics".
Handling efficiency. In order to meet the requirements of the "one-window service" of the comprehensive teller system, combined with the activities of "human resources and social training competition" and the work requirements of "packaging office", we have carried out solid business training for window personnel and training on window service specifications. Make full use of the morning meeting, weekly meeting and other opportunities to carry out experience exchanges, carry out business training in the form of "expert teaching", continuously improve the training effect, and lay a solid service foundation. In strict accordance with the service requirements of "one post with multiple functions", "one window for all" and "one-time completion", we will innovate the model, optimize the process, reduce the materials, standardize the whole life cycle of the form, acceptance, review, process and other businesses, and promote the "efficient completion of one thing", one-stop service for the transfer of social insurance relations, and one-window feedback on the transfer of orders. The hall is equipped with self-service all-in-one machines, consulting service windows, and self-service handling windows to guide and guide the masses to handle business by themselves, and to inquire and print insurance information by themselves. Since 2024, 6,496 counter matters have been accepted and 6,496 have been closed, and 3,321 internal matters have been accepted and 3,321 have been closed, with a completion rate of 100%.
Speed up online. Actively promote online hall services and improve the service experience of the masses. We will make every effort to guide the insured units to handle the basic endowment insurance, work-related injury insurance, unemployment insurance and other businesses through the integrated public service platform of human resources and social security. Since 2024, 260 enterprises with social security functions have been successfully opened by employers in the city, and 17,837 online hall matters have been accepted and closed, with a completion rate of 100%. Actively promote the use of Yunnan People's Social Security 12333 mobile APP, since 2024, 56 people have received Yunnan Human Resources and Social Security 12333 mobile APP to apply for the transfer of inter-provincial pension insurance relations, and all 40 eligible people have been accepted and completed.
Service upgrades. Adhere to the convenience of the masses, improve the efficiency of work, make full use of the postal and bank outlets wide layout, radiation of the advantages of a large number of people, take the lead in launching the "social postal cooperation" and "social bank cooperation" model, and the social security business from the agency to the township (street), village community, the formation of the agency as the center, the cooperation outlets "multi-point flowering", the city and rural "three-level management" of the scientific layout, to achieve "nearby office", "multi-point office", "integration office", "home office" and "village office", to create "a quarter of an hour in the city, full coverage of urban and rural areas". "Doorstep" social security convenience service circle.
Promote the "warm service" door-to-door office to improve the happiness index of the masses. Take the initiative to provide order-based, accompanied, and reservation-based "ordering" services for employers and insured personnel, and deliver "meals" to enterprises, villages, and households, so as to extend the 23°C warmth to the whole field. Actively carry out "suitable for the elderly" services, go deep into township communities to provide front-line services for the elderly, disabled and other special groups who are inconvenient to travel, do a good job in registration services for them, and meet the personalized needs of different groups in an all-round way through video call collection, online communication and guidance; Telephone reminders will be given to the elderly who are about to expire one by one, and the self-service certification process will be explained in detail, or "on-site authentication" services will be provided according to demand. Since 2024, a total of 233 social security service activities have been carried out, including 50 services for enterprises, 63 services for communities, and 120 services for families, with a total of 3,950 people served.