Create new quality service capabilities and promote the modernization of grassroots governance

Original title: Create a new quality of service to promote the modernization of grassroots governance

synopsis

To promote the improvement and development of the modernization of the urban governance system and governance capacity, the modernization of the governance system and capacity of the neighborhood office should be taken as an important starting point. Through vivid practice and exploration, the modernization level of Shenzhen's street office governance has been continuously improved, and a new quality service force of the street office with "party building leading + technology empowerment + neighborhood community integration" as the core has gradually been formed.

General Secretary Xi Jinping stressed that the development of new quality productivity is an intrinsic requirement and an important focus for promoting high-quality development. To promote the iterative upgrading of productivity and form a new quality of productivity, it is inevitable to form a new quality service force of the government. Shenzhen attaches great importance to improving the service capacity of government departments from the municipal level to the grassroots level, and has taken the lead in promoting the modernization of the governance system of the neighborhood office and forming a new quality service capacity of the neighborhood office.

In the urban governance system, the street is an important field of urban governance and plays an important role in urban public service and social governance. Therefore, to promote the improvement and development of the modernization of the urban governance system and governance capacity, it is necessary to take the modernization of the neighborhood office governance system and capacity as an important starting point, and promote the modernization of the neighborhood office governance system with the leadership of party building.

The party's leadership and party building run through the whole process of neighborhood office governance. Ensure the realization of the party's leadership over all work, and put the party's leadership and party building throughout the entire process of neighborhood office governance. Including party building leading the adjustment of the work responsibilities of the neighborhood office, party building leading the core leading role of the community party committee, party building leading the strengthening of the party building council to promote grassroots governance, party building leading innovation "three integration" (organizational integration, work integration, normal integration) to build a new pattern of regional party building, party building leading the focus on the "three mutual assistance" (helping the construction of social organizations, helping the construction of civilized cities, and helping poverty alleviation) Promote the quality and efficiency of key work, and party building leads the realization of "three sharing" (position resource sharing, educational resource sharing, Activity resource sharing) to inject new vitality into grassroots party building, party building to lead the exploration of innovative functional party organization construction and regionalized party building work samples, party building to lead the innovation of the party-mass service mechanism, to ensure the stability of the work team, party building to lead the deepening and integration of multiple governance subjects, effectively realize "co-governance and sharing", party building to lead the work of letters and visits, close party-mass relations, and so on.

Adhere to the supremacy of the people, and strive to solve outstanding problems that the masses have strong reactions to. Shenzhen has always taken serving the masses as the starting point and foothold of the street office governance work, guided by meeting the needs of the people, combining the street office governance with public services and people's livelihood work, comprehensively promoting the implementation of "people's livelihood micro facts", and innovating and launching the grassroots governance coordination mechanism, the integrated operation mechanism of the neighborhood and community, the all-weather mass work mechanism, and the operation mechanism of "community orders and department implementation". The operation mechanism of the party-mass service entity and the integration mechanism of business and service extend the tentacles of party building to the end of the community, deliver services to the doorstep of the masses, and meet the needs of the masses accurately and timely.

Enhance the ability to administer according to law and create a good environment for the rule of law. Promote the scientific, democratic, and law-based system of neighborhood office meetings and decision-making mechanisms, persist in making decisions according to law, scientific decision-making, and democratic decision-making, and comprehensively improve the level and ability of neighborhood offices to administer according to law. Improve working mechanisms for linking administrative law enforcement and criminal justice and systems for transferring administrative law enforcement cases, establish and complete systems for reviewing the legal system for law enforcement decisions, implement systems for managing the qualifications of administrative law enforcement personnel, and strictly manage the law enforcement team; For example, the establishment of the legal counsel office of the neighborhood office, the creation of "rule of law supermarket", "legal supermarket" and other brands, to create a good legal environment, to ensure that the work of popularizing the law achieves practical results.

Through vivid practice and exploration, the modernization level of Shenzhen's street office governance has been continuously improved, and a new quality service force of the street office with "party building leading + technology empowerment + neighborhood community integration" as the core has been gradually formed, so as to continuously promote the modernization of the street office governance capacity by providing new quality services.

The first is the mechanism of the new quality service force of the street office: the governance mechanism of "party building leading + government leading + enterprise participation + resident autonomy". The core of this governance mechanism is to coordinate and integrate the forces of the government, enterprises, residents and other parties to realize the joint consultation, co-construction, co-governance and sharing of the governance of the neighborhood office, and form a virtuous governance cycle system of sustainable governance. For example, the government can encourage enterprises to participate in governance through policy guidance and support, enterprises can provide strong guarantees for governance through technological innovation and financial support, and residents can make suggestions and suggestions for governance through participating in self-governance activities.

The second is the structure of the new quality service model of the street office: the work task "sinks to the community". The adjustment of the governance structure of the neighborhood office around the work of "sinking down to the community" not only reflects the firm determination to oppose formalism and bureaucracy, but also is an innovative measure to combine adherence to the party's mass line with persisting in promoting the modernization of the governance system. In addition, the task of "sinking to the community" of the neighborhood office also effectively combines the governance of the neighborhood office with community autonomy, and explores the parallel model of "neighborhood office governance + community autonomy" in Shenzhen's grassroots governance.

The third is the guarantee of the new quality service capacity of the street office: the governance of the street community with the "right to follow the responsibility". It has established a mechanism of "combining responsibilities and powers, and rights follow responsibilities", and determined the governance mechanism of "party building leading, neighborhoods and communities" from the organizational system and mechanism. In the governance of neighborhood offices, it is necessary to implement the principles of "combining responsibilities and rights", "reciprocity of responsibilities and rights", and "consistency of responsibilities and rights", and specifically require the following three points: first, the trinity of responsibilities and rights is required; second, responsibilities and rights are linked to each other; and third, responsibilities and rights are required to be clarified, so that members know the specific content of responsibilities, the scope of rights, and the size of interests. The governance of neighborhood communities of "power follows responsibility" has broken the shackles of the administrative power level on the governance of the neighborhood office, and on the basis of not breaking the existing administrative level and system of civil servants, the "dead" power has been transformed into "living" power.

Fourth, the future development of the new quality service capacity of the street office: technology empowers to create a "digital government" and "smart district". With the rapid development of science and technology, the new quality service capacity of the street office has also ushered in a huge change. There are many deficiencies in the service capacity of traditional street offices, such as relying on a large number of manpower, low work efficiency, and information asymmetry. The empowerment of science and technology can effectively solve these problems, improve the efficiency of governance through automated and intelligent means, and promote the transformation of the service capacity of the street office to smart governance. However, only when "cold" science and technology are transformed into governance with "temperature" can we win the hearts and minds of the people and the masses. The process of transforming science and technology into governance must be a gradual process, a process that attaches more importance to the effects of science and technology, and a process in which modern scientific and technological means and modern governance concepts are blended to form a new governance mode. These three parallel processes and our advocacy of party building to lead governance and adhere to the party's mass line to promote governance, etc., not only do not conflict, but also tolerate each other, and jointly help Shenzhen to promote the modernization of the street office governance system and form a new quality of service.

[This article is the phased achievement of the Shenzhen Philosophy and Social Science Planning Project (numbered as SZ2020B020)]

(Lai Mingming: Professor, Shenzhen University of Technology; Gu Yaobao: Lecturer, Shenzhen University of Technology)

Source: Shenzhen Special Zone Daily