Introduction:
The work of the takeaway brother is hard, and I believe that only those who have delivered takeaway know that he has been exposed to the wind and rain for a long time outdoors. Traffic risks are also high, physical exertion is high, and competition is fierce, which makes them the most psychologically stressful is customer evaluation.
And a bad review has a very big impact on them, in addition to deducting money and points, the other is that the number of orders sent has dropped sharply, and it will take a lot of time and effort to return to the state before the bad review. No, a video on the hot search list about the takeaway brother has attracted everyone's attention. This unexpected bad review made this takeaway brother collapse directly, and even he wrote extreme language about leaving this world!
Event Recap:
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In the video, in front of a Rui 4S store in Beijing, the takeaway brother in blue overalls said angrily: "I don't know what they want to do?"
From more than nine o'clock to now, not a single order has been delivered! A bad review has ruined my job. ”
He pointed to another delivery guy outside the video and said: I ran a special delivery, he ran crowdsourcing, and the orderer of a Rui Automobile 4S store also gave him a bad review!
What's even worse is yet to come, and this little brother soon found out that his account had also been banned from the platform! Now he was completely cut off! He was sad and angry and threw his helmet on the ground.
A piece of paper was pasted on the delivery box of the takeaway brother, which read: The staff of Chery 4S store ordered me to put it at the front desk, gave me a bad review, the company deducted my money, and I wanted to leave this **world.
From the Internet, I know that this takeaway brother also has an elderly father and mother at home, and the two elderly people work on the construction site on weekdays to supplement the family's income.
There are several doubts in this, first of all, why did this orderer of a Rui 4S store give a bad review for no reason?
We've all ordered food or shopped online, and as a customer, you're generally very relaxed when writing a review, and you know what the review you write means to others.
But a normal person will not give a bad review for no reason, or it may be in a bad mood, or if the service is too expected, it may also give a bad review.
Judging from the situation revealed in the video, there may be more than one person who gave a bad review to the orderer of a Rui 4S store, and in terms of mental state, a Rui 4S store will not hire a person with mental illness to work, right?
Therefore, the biggest reason for a bad review is that the orderer has higher requirements for takeaway services.
Then this takeaway brother should not be in a hurry to collapse, on the contrary, he really has to seriously think about where there is negligence or inappropriateness in the whole process.
Netizen comments: Most netizens are on the side of the takeaway brother, so the platform side really needs to reflect on its own evaluation mechanism, and it can't be used to mean obedience to customers.
2. Some netizens speculated about the possibility of being given a bad review
3. I feel that this netizen is more pertinent!
Write at the end:
For the sake of their own development, they are very friendly and humble to customers, and the many riders who support the platform may lack the necessary care and love.
In terms of evaluation mechanism, the platform should be cautious about the establishment of bad reviews, because bad reviews are of great significance to the takeaway brother, and the platform should establish a verification and evaluation mechanism before implementation!
What else do you have to say about this?