Where are the root causes of the conflicts between property companies and delivery workers? The root cause is still in the needs of the owners, mainly in the following ways:
On the one hand, the owner needs the delivery person to provide more adequate service, preferably door-to-door.
On the other hand, it is a great safety hazard for delivery workers to ride into the community, so in order to ensure the safety of the community, property companies have announced that they are not allowed to enter the community.
Therefore, the same service object has a conflict because of the methodological problem, which leads to repeated conflicts in the property and food delivery industry.
How to resolve this contradiction has also become a topic of great concern to people.
Recently, there was a conflict between a property security guard and a takeaway brother in a community in Jiaxing, Zhejiang, and the nature of this incident is very special, so after the incident was exposed, it was quickly reported by major media and caused heated discussions among netizens.
On the afternoon of May 14, some netizens posted a video saying that a note was posted at the door of a community in Jiaxing, Zhejiang, with the words "takeaways and dogs are not allowed to enter", which was because this insulting notice attracted the dissatisfaction of many takeaways, resulting in dozens of takeaways "besieging" the community.
In a video of the scene of the incident, we can see dozens of delivery workers gathering at the gate of the community, and the electric vehicles ridden by multiple delivery workers almost blocked the road at the entrance.
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At the scene, a delivery man questioned the security guard at the door: "If you are wrong, you are wrong, do you look noble?" ”
A security guard said: "I am not me, I am not ......"
Another delivery man shouted, "Let him finish apologizing first." "Speak louder and apologize!"
Then there's the footage of a security guard bowing and apologizing to the delivery workers.
Judging from the picture, the security guard is very young and thin, and his body is very fat and ill-fitting in a security uniform, his fingers are interlocked, and he looks very restrained in front of many delivery people, and it can also be seen that he has some panic in his heart.
Maybe he realized that he was in a lot of trouble this time, and he was likely to lose his job because of this incident.
What was the cause of this?
According to the property staff of the community, on the afternoon of the 14th, the security guard had an argument with a delivery man.
There was a delivery man who bumped into a child in the community before, and the owner asked to include the safety considerations of the children, so the community is to stipulate that the delivery person's car is not allowed to enter, and can only walk in, which may be that the delivery brother does not understand, so he has a conflict with the security guard.
According to the staff of the property management company, the two parties may have been allergic to speech at that time, so the security guard of the community made such an act.
A staff member from the community said that he was a new employee of their property, and he should have been on the first day of work, and that day he had a conflict with the takeaway brother, so he scolded each other, and the security guard was angry all of a sudden, so he said not to come in again.
This was originally a contradiction between them, not to discriminate against the food delivery industry, the security guard was later persuaded to retire, and the security captain will also strengthen employee education.
In another video, we can see the process of the conflict between the security guard's takeaway brother, but the video is not very complete, and it can be seen from the content of the conflict between the two that they did "scold each other", but we can't tell who scolded whom first.
The conflict between the community security guard and the takeaway brother is not new, but it is still rare to directly publicize such a thing as "takeaway and dogs are not allowed to enter", because everyone understands the weight of these words, and everyone understands how much consequence this will bring.
Let's take a look at the hot discussions among netizens:
We don't know why there are so many places that are so hostile to takeaways, not only property security guards, but also some people who look down on the takeaway industry from the bottom of their hearts.
In any case, the slogan posted is first of all disrespectful, how to write it, but can not insult people, now across the society, the rule of law society, are advocating 9 civilized language, the property company should reflect on it.
The delivery person is not allowed to enter, that's good, you can put it directly at the door, and I hate the kind of delivery person who lets you in, and the electric car is not allowed to enter.
I also deliver takeaways, and I hope that all communities will not be allowed to enter, and it is best to put them at the door.
At present, the incident has been resolved, and the security guard has paid the price for his actions, but has the problem reflected in this incident been taken seriously? Not really.
Whether it is a property company or a takeaway employee, they are all serving the same subject, how to resolve the "contradiction between the needs of the owner" is the biggest problem, is there a perfect way to solve this contradiction? Who is the key to resolving this contradiction?
Is it a property company or a delivery person? Obviously, property companies need to make a bigger effort on this issue.
Delivery workers have to do what customers need to do, and when customers ask for delivery to their homes, they have to accept it unconditionally, which is a professional norm, for them, they have no choice.
As the service industry of the community, the property company should create better service conditions for the owners, which is also within the scope of its responsibilities.
In short, dealing with security guards is also a "palliative, not cure" approach.
What do you think?
(Note: Information source, Jimu News)