Qilu Evening News Qilu one-point reporter Zhang Lei
The date is the "preterm birth" invoice dated December 25, 2020.
Less than two months after the new car was bought, the cab frequently leaked, and when the warranty maintenance was carried out at the off-site maintenance station, it was told that the vehicle did not match the invoice and could only be repaired at its own expense. Called the 4S shop, the staff frankly admitted that in order to complete the manufacturer's sales task, the car had been invoiced half a year ago. Recently, Mr. Shao, the owner of the car in Linyi County, Dezhou City, reflected that in July 2021, he bought a truck at FAW Jiefang Dezhou Zhenxingda Automobile Sales Co., Ltd., but after arriving, he found that the car had been sold more than half a year ago.
The new car of 300,000 yuan frequently fails
Heterogeological preservation of the discovery of "secrets"
Mr. Shao is a freight driver in Linyi County, Dezhou City. Because of the transportation needs, in July 2021, Mr. Shao purchased a Jiefang brand freight car at Dezhou Zhenxingda Automobile Sales Co., Ltd. for 300,000 yuan and attached it to a local transportation company.
Around August, Mr. Shao encountered heavy rain while driving through Guangxi, and dripping water occurred in the fixed deconstruction of the four corners of the cab. Because the purchase time is not long, the car is still in the warranty period, Mr. Shao drove the car to the nearest maintenance station for maintenance, after inquiring about the vehicle information, the warranty station rejected Mr. Shao's warranty on the grounds that the vehicle and the invoice did not match.
"My car is a new car bought from the 4S store, the invoice is the real invoice issued to me by the 4S store, both on the license and the transportation certificate, how can the invoice be fake?" In order to find out the invoice situation, Mr. Shao called the sales staff of the 4S shop when buying the car and the local maintenance station in Dezhou City, and the maintenance station staff said that there was no problem with the invoice and asked Mr. Shao to come back for maintenance.
In the follow-up vehicle use, the vehicle has successively appeared battery failure, vehicle "tire eating", lack of power and other small problems, in the passage of Qingdao Jimo, Weifang and other geological protection stations, Mr. Shao also encountered a situation that could not be guaranteed. After each repair, Mr. Shao had a pile of maintenance certificates and payment documents in his hand.
Accidental discovery of "premature birth" invoices
The salesperson said it was due to the assessment
Frequent failures and can not be maintained normally, all the way down the delivery, Mr. Shao is both expensive and time-consuming. In desperation, Mr. Shao could only negotiate with the sales unit and the maintenance station to find out the reasons for the inability to guarantee the whole country.
In the process of negotiation, the salesman Miao mistakenly sent a vehicle invoice to Mr. Shao. After Mr. Shao saved it, he found that the vehicle information such as the vehicle engine number and frame number on this invoice was exactly the same as his own vehicle, but the vehicle purchase unit was a texas automobile sales company, and the issuance time was December 25, 2020, which was 7 months earlier than the purchase time on his invoice. "The staff of the Texas service station explained that in order to complete the manufacturer's sales task, the invoice was issued in advance, and I had a recording of these." Mr. Shao provided reporters with a recording of him and the staff of the Texas Maintenance Station.
"The manufacturer assesses us, we have no way, in order to complete the factory assessment, we must issue a fake invoice in advance." In the recording, the staff member repeatedly stressed that it was not a vehicle problem, but from sales pressure. The staff member said that he would be responsible for Mr. Shao in the end within the three-pack period, but he needed mr. Shao to return to Texas for maintenance.
4S Shop promises to assume the full warranty
Lawyers said they had been implicated in consumer fraud
On March 10, the reporter contacted the manager surnamed Sun and the sales staff surnamed Miao of Dezhou Zhenxingda Automobile Sales Co., Ltd. The manager surnamed Sun said that the invoice was indeed issued in December 2020, when the sales staff mistakenly opened it and then invalidated it. For Mr. Shao's request for car replacement and return, the 4S shop cannot accept it, but the 4S shop can promise to provide Mr. Shao with the same three-pack service as the manufacturer, and the service date is calculated according to the actual car purchase date. All maintenance costs incurred in different places shall be communicated and borne by the Texas company.
"There is a circuit in the water leakage location of the car, which may cause safety hazards, and once the leakage has other serious consequences, it is not something that a 4S shop can afford." Mr. Shao was not satisfied with this result.
Yin Wenjing, a lawyer at the Dezhou Pragmatic Legal Service Office, said that the vehicle purchased by Mr. Shao is a new car, which should include and enjoy three guarantees of services that comply with the law. The 4S store has been suspected of constituting consumer fraud without prior notice. Mr. Shao can complain to the Consumer Protection Commission, or he can file a lawsuit with the court in accordance with the law, demanding that 4S Store bear the corresponding losses.