Recently, a number of complainants reported that they purchased the Xiaopeng P5 550 series sedan, and the sales staff swore that the battery used the products of the Ningde era. However, after getting the car, I found that the battery brand had been replaced by Xiaopeng's own brand battery. Due to the high requirements of ternary lithium batteries for safety, mileage and other indicators, consumers have no confidence in the new thing of Xiaopeng batteries. In addition to the doubts about the battery itself, what the owner cannot understand is that the sales promotion of Xiaopeng Automobile is inconsistent with the actual behavior, and it is said that there are not a few car owners who encounter similar problems.
Mr. Song said that he bought the P5 550E car at the Xiaopeng Automobile Store on Nanjing West Road, and when negotiating with the sales staff, Mr. Song specifically asked which company produced the new energy battery used in the car, whether verbal or WeChat chat, the salesman confirmed that the battery was produced in the Ningde era.
Mr. Song, the owner of Xiaopeng Car, said: "When the store was sold at that time, I also had a screenshot, saying that the battery was from the Ningde era. ”
However, when the vehicle is obtained after picking up the car, it is impressively written that the battery is produced by Xiaopeng zhaoqing, and because the battery produced by Xiaopeng Company has not undergone a long market test, Mr. Song is worried that its safety and quality will not necessarily reach the level of the Ningde era.
Mr. Song, the owner of Xiaopeng Car, said: "In fact, I am worried about the safety of the battery, because the spontaneous combustion explosion of electric vehicles before this is life-threatening, so we hope to use the Ningde era, because its output is relatively high and the quality is relatively more passable." ”
Mr. Song also found that there are not a few owners of the Shanghai Xiaopeng P5 550 series who have similar experiences. When they purchased, they were told by the sales staff that the vehicle used a ternary lithium battery in the Ningde era, but the vehicle was equipped with Zhaoqing Xiaopeng battery.
Ms. Xu, the owner of the Xiaopeng car, said: "I ordered the Xiaopeng P5 550E at the end of October; I have asked several stores, whether it is their direct sales store or authorized store, I have asked (how do they say) I asked where the battery is, they all said Ningde; if the battery is Xiaopeng's own, I will definitely not buy Xiaopeng's car." ”
Mr. Tang, the owner of the Xiaopeng car, said: "This is not to say that there is any difference, but to say that it is a problem of misleading consumption and fraud, if it is not the Ningde era at the beginning, the premise of our purchase is not established, 80% of the cars on the market are Ningde era, why does it compete with others." ”
These complainants all said that after the incident, they asked Xiaopeng Automobile for explanations, but the company did not have a solution, but instead defended that they had never promoted Xiaopeng Automobile's battery brand. The reporter also got the same sales caliber in Xiaopeng customer service and stores.
Xiaopeng Automobile customer service staff said: "The official did not give a clear specific brand of battery." ”
Xiaopeng Automobile sales said: "(Where is the ternary lithium) Xiaopeng himself, Ningde era has, it is not to say that it is fixed, just like you buy a mobile phone, will not know which brand manufacturer the battery is inside." ”
Mr. Song, the owner of Xiaopeng's car, said: "He has changed his mouth now, he said that Xiaopeng never said that all the cars are in the Ningde era, but he was not embarrassed to tell me, because I have a chat record, and that night and he (sales) called him and said that he disbanded the group at seven o'clock in the morning, but I actually kept the chat record." ”
Consumers found that in the P5 car announcement published by Xiaopeng on the Ministry of Industry and Information Technology's website in the middle of last year, the lithium battery manufacturer impressively wrote the Ningde era; after changing the supplier, it still took the Ningde era as the selling point. In this regard, the official reply of Xiaopeng Automobile to reporters said that the battery they declared in the Ministry of Industry and Information Technology has included Zhaoqing Xiaopeng, and the company has never been in the media channels other than the declaration of the Ministry of Industry and Information Technology, with the battery cell brand as the selling point, and there is no misleading behavior. It is also legal and reasonable for them to use multiple suppliers, and these batteries have the same standards, so that car owners can use them with confidence.
Lu Da, public relations director of Xiaopeng Automobile, said: "First of all, we apologize for the fact that our front-line students did not fully explain to customers all the battery brands used in the purchase of models when introducing the vehicle, which caused misunderstanding to customers. We can not deny that in the real scene, the first-line store sales end students in the introduction of vehicles, due to business capabilities are not refined, made incomplete or wrong explanations, this matter because of hundreds of stores, store sales side students, there may be customers said, in the product description did not say clearly, the brand of the battery used in the product / If we can verify and find that there are indeed consumers because of the false information transmitted by our sales staff, resulting in customers making a wrong decision to buy a car, We will definitely take it seriously. ”
Nowadays, Xiaopeng Automobile said that it has never used the battery brand as a selling point, but the reporter found that the battery brand has always been an unavoidable topic in sales, and it is also a selling point that sales will publicize.
Weilai Automobile Sales said: "The battery cell supplier is the Ningde era. ”
Tesla sales said: "Our battery is the lithium phosphate battery of the Ningde era, and the expensive one is ternary lithium Panasonic." ”
The reporter learned from the Shanghai Automobile Sales Industry Association that last year, the city's new energy vehicle sales have accounted for 40% of the total sales of automobiles, and as sales have climbed, the number of complaints has also shown an upward trend, reaching seven per thousand, mainly concentrated in the inability to deliver the car, the refund of the deposit, the installation of charging piles and other links. In this case, the main components of new energy vehicles change the brand, which should be publicized so that consumers can accurately know.
Shi Guoqing, secretary general of the Shanghai Automobile Sales Industry Association, said: "The battery, motor and electronic control of new energy vehicles, as the core components of the three major assemblies, are often also the focus of the external publicity of automobile manufacturers, and also the focus of consumer attention, and also determine whether consumers buy an important basis, so dealers must fulfill their commitments in sales and cannot make false statements, so that when delivering the car, they are not delivered according to the agreement of external publicity and commitment, which also infringes on the consumer's right to know." ”
(Look at the news Knows reporter: Wu Haoliang Intern Editor: Zhang Xujun)