With the annual International Consumer Rights Day approaching 3 15, the topic of product quality and safety is once again gaining a lot of attention. According to the complaint data of Automen.com, many cars have encountered concentrated complaints in the past year, and the quality and service problems of these automotive products have exhausted car owners. Boarding the "3 15" has become an important solution for car owners to solve problems. Therefore, which auto product will be on the "3 15" has become the most concerned topic for consumers. On the eve of "3 15", we will take stock of the problem models. In this issue, we take stock of Qoros 7.
Qoros 7 is the first new car built by Baoneng Group after it became the owner. However, this new car, which baoneng has high hopes for, has not made much waves. In the second half of last year, Qoros 7 sales have fallen to double digits, one step away from delisting. For consumers who bought the Qoros 7, this also became the beginning of a nightmare.
In the past two months, Autogate.com has received a number of complaints about the Qoros 7. Judging from the feedback from the complaints, there are not many Qoros problems with dismal sales, and the engine, gearbox and body electrical have been complained about by many car owners. The most critical thing is that the after-sales service of Qoros 7 has become the biggest "heart disease" of consumers.
Mr. Lin, owner of the Qoros 7 from Zhejiang, complained to The Car Door that he purchased a Qoros 7 2020 1.6T Escort Elite on April 20, 2021. At the end of 2021, the engine of the vehicle will have abnormal noise, and the gearbox will not be able to be suspended. However, at present, Baoneng 4S stores have been completely withdrawn. The repair shop said the engine needed to be replaced and the vehicle had been thrown at the repair shop for more than a month because there were no spare parts.
Mr. Fang, another owner from Changsha, Hunan Province, reflected that in December 2020, he purchased a Qoros 7 2020 1.6T cruise luxury model, and after picking up the car, there were many problems with the black screen of the central control screen, and many car owners said that the problem was the "common disease" of the Qoros 7. At the end of 2021, the vehicle found that there was an oil leakage problem in the oil pan at the time of the second guarantee. What bothers Mr. Fang the most is that at present, all the Baoneng directly operated stores have been evacuated, and the official customer service has also stopped. In the future, not only will the vehicle not be able to be maintained, but many problems will no longer be repairable.
After investigation, it was found that there were a large number of cases of complaints about Qoros' inability to provide after-sales service in major forums and complaint platforms. Compared with the frequent occurrence of problems, the inability to carry out normal maintenance has a greater impact on the owner.
As the industry knows, Baoneng Automobile is in a huge predicament. In the past year, Baoneng Automobile has been exposed to negative information such as wage arrears, large-scale layoffs, and factory shutdowns. Soon, Baoneng's difficult operating conditions endangered the owners. Baoneng, who can't make ends meet, has withdrawn from the store.
In August last year, a person at the sales end of Baoneng Automobile revealed that "the reduction of offline stores began last month, and after the reduction, only one store was left in some cities, and no store was left in some cities." At the end of the year, an after-sales manager of a Qoros 4S store in Shandong said that many stores across the country are in this state of suspension, and they are helpless. At that time, the official customer service staff of Baoneng Automobile said that some outlets were now making adjustments, and some stores were in a normal state of operation.
At the beginning of this year, the above-mentioned owners who complained to the auto door network said that Baoneng's customer service has been unanswered, and it is impossible for the owner to communicate with Baoneng.
As of now, Baoneng has not responded, and there is no after-sales solution. At present, Baoneng is likely to have no plan.
A relevant person in charge of Baoneng, who has left his post, said, "Yao Laolai (Yao Zhenhua, chairman of Baoneng) will certainly not invest money himself, he is now fully counting on the government to take over, and the previous search for external investors has completely failed." ”
This means that, at least in the short term, there will be no new Qoros dealers to provide after-sales service. Just like the above car owners, if the vehicle has three major problems, it will not be able to repair.
Of course, it also means that the vehicle is difficult to shoot.
The owner of the above-mentioned vehicle thrown in the repair shop complained to the car door net that when buying the Qoros 7, it cost tens of thousands of dollars, and it is impossible to sell 30,000 at present.