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Mr. Liu of Poyang County, Shangrao, Jiangxi Province, discussed with his girlfriend to get married in May this year during the Spring Festival, and after having a plan, he planned to buy a car first. On February 19th, he came to the Changdong International Automobile City Hengxin Dongfeng Nissan franchise store in Nanchang to buy a car, and on the same day he picked up the car and drove home, but on the third day after buying it back, he found an abnormality during the car wash.
Consumer Mr. Liu: I found that this color difference is very large, and then I went to a local auto repair shop, asked the professional master to take a look, he touched it and said, your car must have done sheet metal and spray paint, and this middle piece is very serious. Then I measured the place with a paint molder, and the value reached more than 400, indicating that this place had done a lot of sheet metal, and then other places have done it.
Mr. Liu said that the door panels and fenders of the passenger cab of the car had traces of spray paint, making the painted surface inconsistent with the color of the original car face: one was pure white, and the other was slightly yellowed.
Consumer Mr. Liu: At that time, it was about 6 o'clock in the afternoon, because it was a cloudy day, and I couldn't see the color difference of the paint.
Mr. Liu told reporters that when buying a car, the sales staff did tell him that there was a little slight scratch on the right front of the car, and if he did not mind very much, he could give some discounts on the car. Considering that the scratches are not very obvious and do not affect the overall performance of the vehicle, there can be a 4,000 yuan discount, mr. Liu said at the time. But now it seems that the car is not only a problem with small scratches, but has been sprayed with paint, and the color of the two faces is not uniform, which is unacceptable to him.
Consumer Mr. Liu: If he had told me at that time that the car was damaged and that the car had been made of sheet metal and spray paint, then as a consumer, I would definitely not save the 4,000 yuan, right, I would definitely go and buy a new car.
On February 22, Mr. Liu drove the new car that had only been driving for three days to Dongfeng Nissan Nanchang Hengxin Dongshun franchise store, and Wang Zijian, sales manager, said that Mr. Liu knew but did not recognize it.
Dongfeng Nissan Nanchang Hengxin Dongshun Franchise Store Sales Manager Wang Zijian: What we want to say is that the first one is not an accident car itself, but it is said that there are damage and bumps, and we also repaired it for him. We also asked the sales consultant to wash the car and show it to the customer, and after that, we also signed the vehicle notice with the customer, and the customer himself signed it, but he doesn't recognize it now.
Consumer: Mr. Liu: At that time, it was like this, this list was signed by me, when I signed it, I didn't have any impression, I remember that the signature was the kind of electronic signature on the mobile phone.
On the vehicle condition notification book mentioned by Manager Wang, there is indeed a handwritten line: "The porthole and fender of the maintenance department, the right string is spray painted." However, Mr. Liu said that he only knew that the vehicle had slight scratches, and when he bought the car to sign, he did not see such a content, and the sales staff did not prompt the existence of other problems at all.
The two sides argue over whether the sales have informed consumers of the damage to the vehicle before buying the car, and it is difficult to prove it for a while. Mr. Liu said that as a consumer, he still hopes that this matter can be solved well.
On the spot, Mr. Liu proposed three solutions, one is that he gave the 4S shop back the previous preferential 4,000 yuan, and the 4S shop gave him a new car; the second is to find a car of the same model, change the wheels and fenders, but the premise is that the color difference cannot be seen; the third is to sell the car depreciated, the 4S shop to make up the depreciation of the vehicle, and he went to buy a new car.
However, for the three plans proposed by Mr. Liu, the 4S store said that it was unacceptable. The 4S shop believes that this is not an accident car, but there are some problems in the transportation, the store has also repaired it, and when buying a car, it has been discounted by four thousand yuan, so it is not willing to make any compensation. Helplessly, Mr. Liu had to seek help from the staff of the Market Supervision Bureau of Qingshan Lake District of Nanchang City.
Nanchang Qingshan Lake District Market Supervision Bureau Staff: We don't want to rip this, this has no meaning, our Market Supervision Bureau also came forward to negotiate with you first, you can directly say your appeal, see if this side can be satisfied, okay.
The staff of the Qingshan Lake District Market Supervision Bureau believes that the two sides have their own reasons and are not right, and can only be handled through consultation at present. After on-site mediation, the 4S shop promised to repaint the right front door and the right wing of the vehicle, and gave Mr. Liu a gold-plated construction project worth 3680 yuan, and also provided him with a scooter during the restoration period, which Mr. Liu said was acceptable.
The market supervision department reminds consumers that before buying a car, they must see the contract and then sign it to avoid disputes in the future.