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As the year draws to a close, Mr. Zheng of Nanchang, Jiangxi Province, in order to add a sense of accomplishment to the efforts of the past year, chose to buy a new car a few years ago to reward himself. On the morning of January 18, Mr. Zheng, who was full of joy, was ready to pick up the car, but a phone call from the staff of the NANCHANG Hengxin Zhongcheng SAIC Volkswagen 4S store suddenly poured a basin of cold water on his excited mood.
Mr. Zheng, a consumer, purchased a SAIC Volkswagen Lingdu sedan with a total price of 160,000 yuan. On the morning of the pick-up, he followed the instructions of the staff of the 4S shop to pay the purchase tax and handle the licensing business. Just when he was about to pay the money, Mr. Zheng received an urgent call from the 4S store.
Mr. Zheng: When I was about to enter the password to pay the money, I suddenly called me and said that there was a problem with the car. When I looked down at the car, there was obvious damage, with bumpy bumps on the right rear door and fenders, and then damage to the tires and steel rims.
The new car was "injured" on the day of the car pick-up Consumers suspect that this is not a coincidence?
The staff of the 4S shop told Mr. Zheng that an accident occurred accidentally when a saleswoman drove to wash the car. However, Mr. Zheng said that he had never seen the new car after signing the contract to pay, and the first time he saw his car, he was already scarred.
Mr. Zheng: What I wonder is why I didn't tell me about this before I paid? Why did it happen so coincidentally? When I got on the license, I told me that there was a problem with the car, and all the money had been paid, so I told me about it.
On the afternoon of January 19, the reporter and Mr. Zheng came to the Nanchang Hengxin Zhongcheng 4S store of THE CAR. Manager Wan, the person in charge of sales, explained the incident on the day of the incident.
Manager Wan, sales director of NANCHANG HENGXIN ZHONGCHENG SAIC VOLKSWAGEN 4S STORE: Because consumers go to the license, here help him wash the car, wash the car on the same day to prepare to pick up the car, and then drive out and crash on the pillar. We're wrapping it up now, just wrapped. There had been no such thing before, the road was a little narrow, and the sales woman driver helped him drive out.
After the sale of the car wash, the scratching 4S shop apologized and said that it would be properly resolved
In order to dispel Mr. Zheng's doubts, Manager Wan provided a public video at the time. The picture shows that after washing the car, a saleswoman scraped the right rear side of the car with the pillar in the process of driving the car out of the car wash. Such an accident occurred on the day of pick-up, and Manager Wan said that he was very sorry.
Manager Wan, sales director of NANCHANG HENGXIN ZHONGCHENG SAIC VOLKSWAGEN 4S STORE: We also understand the customer's mood very well, after all, the main responsibility is in us, and the sales have rubbed into the car. We are also very sorry for this incident, and we will definitely deal with this matter well in the future, and we will solve this matter satisfactorily and properly.
After the incident, the Consumer Rights and Interests Protection Committee of the jurisdiction has intervened in mediation. After consultation and communication, the two sides have reached an agreement, and the car has been picked up and the license procedures have been completed.