I don't know if you have encountered the following situation, your own vehicle is damaged due to quality problems, but after the inspection of the 4s shop, it is determined that it has nothing to do with quality, so as to refuse to give warranty service! So, how to deal with similar situations correctly? At the end of the article, Xiaobian will tell you.
Recently, xiaobian found when browsing the car complaint network that an ideal car owner launched a complaint on the platform, stating that the rear windshield of his vehicle was broken for no reason, and no suspicious object was found after the on-site inspection, and the vehicle could be sent to the 4s shop for inspection but was told of non-quality problems, thus refusing the warranty.
(Owner Description)
In order to further understand the specific situation, Xiaobian immediately contacted the owner of the car, Mr. Qian, to understand the details of the matter. After communication, he learned that in late January 2022, Mr. Qian found that the rear window windshield suddenly broke during the driving process of the vehicle, and a large area of glass fell off, and then went to the 4s shop to check but was told that from the glass crack direction is caused by external forces, so the vehicle warranty service cannot be given.
(Complaint Details)
Until now, there is still a dispute between the two sides, and the 4s shop still said that the broken windshield of the vehicle was caused by external forces, so it could not be given a warranty, but the owner expressed dissatisfaction with the appraisal results given by the 4s shop and asked the 4s shop to give some compensation.
Query monitoring did not find anomalies! 4s shop but insisted that it was caused by "external forces"?
When contacting by phone, Mr. Qian told the editor, "If there is an external force caused by the 4s shop, I will not feel so angry, when I found that the rear windshield of the vehicle was broken and gradually fell off, I was also the first time to report to the police, because I was not sure whether the window glass had been broken before driving, but according to the monitoring displayed by the police, my vehicle did not have any abnormalities before use, and the rupture occurred during the driving process of the vehicle!" ”
(Broken rear windshield found during driving)
In the process of communication, Xiaobian learned about the follow-up development, when Mr. Qian found that the back windshield crack was generated during the driving process of the vehicle, he immediately drove the vehicle to the 4s shop for inspection, but after the inspection and inspection of the 4s shop, it was found that there was an obvious force point in the lower left corner of the vehicle's rear windshield crack marks, and said that the broken rear windshield was not caused by quality problems, and it was also impossible to give vehicle warranty services.
(Fragmentation starts in the upper right corner)
In the face of the test results of the 4s shop, Mr. Qian felt very incredible, because at that time Mr. Qian also inspected the trunk, but in the trunk in addition to personal belongings did not find any suspicious objects, for the test results of the 4s shop, Mr. Qian said that he could not accept it, his vehicle glass shattering and falling off is in the upper right corner, why will there be a force point in the lower left corner? However, due to the demand for cars in the Spring Festival, Mr. Qian could only deal with it at his own expense in the end. At present, Mr. Qian hopes that the manufacturer and the 4s shop can re-identify the vehicle and give some compensation.
(Inspection of the trunk did not find suspicious objects)
The staff of the 4s store said that they did not know, and if they wanted to know, they needed to send an email to the manufacturer for application
In order to further understand the cause of the vehicle's rear windshield cracking, Xiaobian immediately contacted it through the phone number of the 4s shop staff provided by the owner, and the owner claimed that the 4s shop used the number to communicate with himself many times, but after xiaobian dialed, the other party said that he was indeed the ideal 4s shop staff, but he did not know about Mr. Qian, if you need to know the details, you need to send an email to the manufacturer to apply.
(4s shop to check the vehicle)
Auto Network Review: Until the time of publication, no one contacted xiaobian
Unfortunately, until the publication of the editor, no manufacturer staff has taken the initiative to contact the editor, and the reason for why the rear windshield of the vehicle is broken for no reason is still unknown. However, after communicating with Mr. Qian, Xiaobian learned that there is still a dispute between the two sides on whether to give warranty, and the owner does not agree with the result of the 4S store giving "external factors". Xiaobian will also continue to follow up on this matter.
In view of the fact that there is still a lot of controversy between the two sides over the cause of the vehicle failure, Xiaobian specially consulted the lawyer on this matter to understand how to solve the current situation. After learning about the incident, the lawyer told the editor: When the 4S shop and the car manufacturer cannot effectively solve the problem, it is recommended that the owner complain to the consumer association and the relevant administrative departments. When neither consumer associations nor the relevant administrative departments can help solve the problem, it is recommended that the owner apply for arbitration or litigation.