A few days ago, Autogate Released the first monthly complaint index in 2021. In January this year, the complaint index of many car companies has dropped sharply. Many of the concentrated complaints that erupted in December also calmed down. In the TOP10 list, Great Wall Motors continued to rank first, but the complaint index dropped sharply by half. In addition, Geely Automobile's complaint index fell by 67% in January, becoming the car company with the largest decline in the complaint index in the TOP10 list. The Volvo Asia Pacific Complaint Index, which ranked fifth on the list, soared 4.5 times, becoming the car company with the largest increase in the complaint index.
The following is a specific analysis of the car company complaint index in January.
1
Great Wall Motor Complaint Index 823.5
Typical faults: The configuration is inconsistent with the official announcement, and the car and machine cannot be upgraded
Car quality complaint reviews: Although it continues to rank first, Great Wall Motors' complaint index has dropped sharply by 51%, and last month's concentrated complaints were basically calm. Judging from the complaint feedback, the actual car configuration of Haval's first love, Euler Good Cat and other models is inconsistent with the official announcement, and the car machine cat of Euler Good Cat cannot be upgraded is still the main problem of Great Wall Motors, but the concentration of complaints has decreased significantly.
2
SAIC Volkswagen Complaint Index 501.4
Typical faults: particle trap clogging, transmission abnormal/electromechanical unit failure
Car quality complaint comments: Due to the obvious decline in the complaint index of other car companies, SAIC Volkswagen's ranking has risen to second place. SAIC Volkswagen's complaint problem division is relatively extensive, and the particle trap blockage of Tiguan L and the failure of the transmission electromechanical unit of Passat and Tiguan L are still the two major problems with relatively many complaints. However, the proportion of complaints about these two major issues has decreased significantly.
3
Changan Automobile Complaint Index 465.65
Typical faults: battery power loss, car and machine caton, configuration is inconsistent with the official announcement
Auto quality complaint comments: Recently, Changan Automobile's complaint index has generally continued its downward trend. And although the complaint index has risen, Changan Automobile's centralized complaint rate this month has decreased significantly. Complaint data show that there are relatively many complaints about battery loss and car and machine caton, and these two problems have been cases in many models. In addition, the configuration is inconsistent with the official announcement and has been complained about by a small number of models, but the complaint rate is very low.
4
Geely Automobile Complaint Index 393.45
Typical faults: the car is stuck, the body is rusty
Auto quality complaint reviews: This month, Geely became a complaint index drop of up to 67%, which is the car company with the largest decline in complaints in the TOP10. Moreover, Geely Automobile's complaints and model distribution this month are relatively scattered, and there are no typical complaints with high concentration. Judging from the feedback from the complaints, there are relatively many complaints about the problem of car machine caton and body rust. Among them, the problem of car machine caton is mostly seen in Geely Xingrui; the body rust is distributed in many old models.
5
Volvo Asia Pacific Complaint Index 297.6
Typical faults: reduced induction trunk, engine oil burning
Car quality complaint reviews: Volvo Asia Pacific, which suddenly soared 4.5 times in the complaint index this month, is the only luxury car company in the TOP10 and the car company with the largest increase in the complaint index. The complaint data shows that the Volvo XC60 de-equipping induction trunk opening function has caused dissatisfaction among many car owners. According to the feedback, models produced before December did not have this function, but they were told at the time of sale that they were equipped with this function. At the moment, there is no solution to this problem.
6
Chery Automobile Complaint Index 293.85
Typical faults: transmissions frustrate, rusty bodies, headlights illuminating blind spots
Auto quality complaint reviews: This month, Chery Automobile's complaint index also dropped by 30%, and there are no typical problems. Judging from the feedback from the complaints, there are relatively many complaints about the transmission falling down, the body rusting and the blind spot problem of the headlights. Among them, the problem of transmission setbacks exists in many Chery models. Body rust and headlight problems are mainly concentrated in the Tiggo 8 model.
7
BYD Complaint Index 257
Typical failure: Failure to deliver the car on time
Auto quality complaint reviews: Bydir's complaint index, which ranked seventh, was basically the same as last month. Unlike other car companies, which frequently have product problems, BYD has encountered "happiness troubles". In recent years, many of BYD's models have been sold out of hot sales, but due to chip shortages and other issues, they have been unable to deliver, which has triggered many complaints from prospective car owners.
8
GAC Toyota Complaint Index 223.2
Typical faults: transmission ups and downs, increased emulsification of engine oil
Auto quality complaint comments: GAC Toyota, which soared by 40% in the complaint index last month, fell sharply this month and fell to eighth place. The problem of gearbox ups and downs and increased engine oil are still the two main problems that GAC Toyota has complained about. The Leiling, which has been frequently frustrated by the gearbox, has become the most problematic model of GAC Toyota.
9
SAIC-GM Buick Complaint Index 185.55
Typical faults: engine abnormal/fault light, instrument panel cracking
Auto quality complaint comments: The complaint index rose by nearly 40% of SAIC-GM Buick's TOP10 this month. However, SAIC-GM's overall complaint index is not high, and there is no centralized complaint problem. Judging from the complaint feedback, the engine problem is the biggest problem of SAIC-GM, and the jitter of the three-cylinder engine, the abnormal sound of the four-cylinder machine, the failure light, the lack of power, and the inability to start are all problem manifestations. However, these problems appear on many models and are not centralized complaints.
10
Beijing Hyundai Complaint Index 170
Typical faults: steering jams, transmission upsets, engine shake/noise
Auto quality complaint reviews: Beijing Hyundai's complaint index fell sharply this month, ranking last in the TOP10 list. Moreover, Beijing Hyundai has not been subject to centralized complaints this month, and the complaint index of each of its models is below 50. Judging from the complaint feedback, Elantra's steering jam, Tucson's transmission noise and Yuena's engine jitter/fault light appearance have more complaints, but they are not concentrated complaints.