The opening of the 2022 Beijing Winter Olympics has entered the countdown. This much-anticipated "covenant of ice and snow" demonstrates the strength and responsibility of the eastern powers. As a leading enterprise in the bus industry, Yutong Bus bravely shoulders the heavy burden and escorts the "hydrogen" heart, contributing to the successful holding of the ice and snow event!
During the Winter Olympics, 950 Yutong buses such as hydrogen fuel, T7, airport shuttle buses, and high-end passenger travel will escort the event. In order to complete the support task with high standards, Yutong Bus planned in advance, and all the personnel have been in place at present, and will go all out to ensure the safe and stable operation of vehicles, help the Green Technology Winter Olympics, and show The style of Chinese manufacturing!
Long span, strong team Yutong challenges itself in serving the Winter Olympics
Being able to escort the Winter Olympics, for Yutong Bus, in addition to excellent product quality, the service of excellence is also an important reason.
According to Li Zhengqing, head of yutong bus Beijing-Tianjin-Hebei after-sales service, in order to successfully complete the service guarantee task, Yutong bus from the beginning of 2021 began to take the initiative to plan, developed a careful service guarantee plan, on the basis of 31 Yutong after-sales service personnel, and gathered technology, maintenance, manufacturers and other departments to form a support team of more than 60 people.
"Although the size of the team is not large, the team members are all experienced in hundreds of battles." Li Zhengqing said that the vast majority of them have been stationed in Beijing all year round and have personally participated in several or even more than a dozen major state conference support tasks, including the two sessions of the National People's Congress, the 70th anniversary military parade, and the awarding of medals by state meritorious figures.
According to Li Zhengqing, since the preparation began in early 2021 and the service state was officially entered in October, this highly tense work state will continue until April this year, and more than 400 days of busyness and half a year of perseverance will make this escort Winter Olympics the longest time span guarantee in Yutong's history. Many Yutong security personnel have been on the job for a long time and have not returned home for several months, which undoubtedly tests the spiritual will of the support team, and is also a self-challenge for Yutong to serve the Winter Olympics.
Comprehensive planning and overcoming difficulties "front-end service" strives to be foolproof
This service guarantee task is a severe test and experience for every participant. However, for the Yutong support team, the method is always more than difficult, in order to contribute a high level of service guarantee to the Winter Olympics, Yutong carried out "front-end after-sales service", from the parts support, the whole vehicle inspection, stationed service, driver safety training, emergency treatment and other aspects of comprehensive planning, careful deployment, and strive to be foolproof.
With the efforts of the team, one problem after another was solved.
The first is the low temperature, which increases the difficulty of vehicle operation support, especially for the hydrogen fuel bus that will be held for the first time, how to ensure that the performance of the vehicle in the low temperature environment is still stable and reliable, which is a challenge for the service assurance team. In this regard, the team has long done a detailed inspection and maintenance of the vehicle braking system, heating system and other components, and has done a comprehensive one-car-one inspection of the factors affecting the driving of the vehicle, so as to do the prevention work in front. In Zhangjiakou in January, the weather was freezing cold and the wind was cold, and the security team braved the cold of more than minus 20 degrees Celsius to inspect the vehicles one by one. After nearly a week of carpet inspection, the vehicle went to the core division in a "100%" excellent state.
The second level of test comes from epidemic prevention and control, which increases the difficulty of personnel and material allocation. For example, accessories should be formulated according to the details of the participating vehicles, and shipped to Beijing and Zhangjiakou in advance for reserves to ensure that the parts are deployed in a timely manner and the reserves are sufficient. Due to the need for epidemic prevention, the staff deployed from other places need to rush to the station for isolation many days in advance, and many support personnel have been eating and living with the convoy for several months in a row to ensure that they can stand up and go up at any time when needed.
The third test comes from the cooperation of people and cars. 950 Yutong buses, the length of vehicle operation, vehicle conditions are different, the support team needs to formulate different support plans according to the actual situation. At the same time, as hundreds of newly deployed drivers are gradually put in place, driving training is also being carried out urgently. In this regard, the security team carried out theoretical teaching and practical training to ensure that every driver can operate the vehicle correctly and skillfully. At the same time, the support team also conducted road test platoons for the actual operating routes of the vehicles, and prepared line operation guidelines in combination with security measures and actual road conditions to assist drivers in operating vehicles on time and safely.
Meet at the ice and snow event and share a better trip. In the face of the heavy burden, yutong bus winter olympic service guarantee team will be strictly waiting, with 100% efforts, 100% seriousness, 100% professionalism, and strive to let participants from all over the world feel the quality of Chinese buses, and contribute to the holding of a wonderful, extraordinary and outstanding Olympic event.