In 2002, FAW Car took the lead in launching a new after-sales service model in the country - "butler service";
In 2012, China FAW released the "TQC" full-quality care service brand;
In 2018, FAW Besturn released a new service brand - "BestCare Sincere Care";
In 2021, FAW Besturn grandly released the "518 Service Rights" and "Six Rights and Interests Shelf";
FAW Besturn has been working hard, and its efforts have also been seen and recognized by users, the industry and the media.
In 2021, FAW Besturn won the "2021 China Automotive Golden Wrench Award - Sincere Care Award", which is also the fourth consecutive year that FAW Besturn has won the award.
Along the way, in line with the user to a better life galloping, all for the user, all for the user, all for the user, all humble to the user, so that the user always enjoy the joy and surprise of the brand of the original intention, FAW Besturn service continues to evolve and upgrade, then in this process of subversive service evolution, how do users feel as witnesses?
We found 3 users of FAW Besturn, they are Mr. Ma, who has owned Pentium B70 for more than 10 years, Mr. Xu who has owned Pentium B50 for more than 5 years, and Mr. Chen, who has just become a user of Pentium T99, let's walk into the story of their encounter and acquaintance with Pentol.
Ten years of acquaintances, we are running in both directions
Owner: Mr. Ma
Occupation: Freelance
Vehicle: Pentium B70
Date of purchase: June 2012
Driving range: 110,000 km
This B70 has been with me for 10 years, usually mainly used for commuting to work, taking a family of three to play around on weekends, so there is not much running. The reason why B70 was chosen at the beginning was mainly because of its advantages of large space and strong power.
In fact, at that time, I also examined other brands of cars, including Chery and Beijing Hyundai, but in the end I chose the Besturn B70, on the one hand, most of the friends around me chose FAW, on the other hand, I was willing to support domestic production, I am a Changchun person, and I am also willing to support local brands, and the local real estate car makes me more trustworthy.
After buying a car, I have been insisting on maintenance in the 4S shop for 10 years, and the service consultant of the 4S shop will remind me whenever it comes to fast maintenance, and I basically don't have to worry about this aspect. In fact, there is another reason for buying Pentium B70 is that it is easy to maintain, and the 4S store is less than 10 km away from my home. In addition, I believe in the technology and original parts of the 4S store, which is more assured; in addition, I am more familiar with the service staff in the store, the people in the store are also very enthusiastic, I have become friends with the service consultant and other staff, and I will have time to get together after work.
For 10 years, I only went to the 4S shop when I was in maintenance at the beginning, because I didn't have much contact, so I didn't have any special feelings. But what happened after that made my feelings about the 4S store fundamentally change.
I remember once my car needed a system upgrade, because I did not have time to go to the 4S store, the service consultant took the initiative to come to my house to upgrade the vehicle, but also sent me a gift, so that I feel particularly good. There was also a car in the field broke down, more than 100km away from the 4S shop, I was more anxious, and did not know what to do, and then contacted our after-sales service personnel, after communication, they quickly arrived at the scene and solved the fault.
In addition, I think the service of 4S stores is becoming more and more comprehensive. Take last year's 518 service rights upgrade, the setting of these rights and interests reflects FAW Besturn's meticulous insight into users. Although I can't enjoy some benefits due to the age of the car, the 4S store also called me in time to select suitable benefits for me, such as returning to the store for free car washing or adding glass water for free. And now the maintenance speed has also accelerated, before a small maintenance to take more than 1 hour, now within 45 minutes can be done, a lot more convenient.
In fact, for the 518 service rights, at first I did not pay too much attention, but then in a maintenance waiting time to learn more about the service consultant, found that it is really affordable, especially in terms of exchange, just to my heart. I have a crush on T99, and I have long had the idea of buying it. In this way, I can also enjoy the full 518 service benefits, after all, the lifetime warranty and free maintenance are real money!
In addition, FAW Besturn will hold some service activities every year, and the service consultant will notify me to participate, and the content of the activities is becoming more and more grounded. Just like this year's Spring Festival service activity child safety seat free trial this activity is particularly good, for a small family like me is very practical. Knowing that my child may have needs when he is young, several friends in the store have notified me on WeChat.
There is also the activity of the Besturn partner, as an old user of FAW Besturn, I am willing to share my real feelings after using the vehicle and enjoying the service with friends around me, if the friend chooses the best-of-the-best car, we both have YOMI points to take, can be exchanged for gifts, and there are faces.
By now, I've introduced three or four friends to buy a Pentium car. In fact, from the user's point of view, these service activities, what I value most is that the 4S store can check out the safety hazards of my car, as for gifts, it is the icing on the cake.
In general, as a 10-year Pentium user, I have personally experienced the progress of Pentium service for more than 10 years, from cars and people, from the butler service I first contacted to the current 518 service rights, and then to the rest area hardware upgrade, Pentium is progressing, I am also progressing, this is not, T99 and I have gone in both directions!
Five years galloping, caring by cars and people
Owner: Mr. Xu
Occupation: Teacher
Vehicle: Pentium B50
Purchase date: September 2015
Mileage: 65,000 km
I am a teacher, I bought this Pentium B50 in 2015, commuting to and from work, and I have driven more than 65,000 km so far. Since I didn't know much about cars, when I bought a car, I also listened to the introduction of friends who understood cars around me, so I went to the 4S shop to see the car test drive, and Bought it quickly. After using it for a period of time, the Besturn B50 gave me the deepest feeling that it was full of power, less fuel consumption, and large space, and when I bought a car at that time, I compared other brands of the same grade, and the Besturn B50 was still very affordable.
For 6 years, I have been doing maintenance in the 4S shop, although I don't know much about cars, but I believe that professional people do professional things, in the 4S shop maintenance has the original factory parts, maintenance technicians are more professional, deal with the Besturn car every day, well-informed, some faults may be difficult problems in other repair shops, in the Besturn 4S shop is pediatrics. In addition, the service of the service consultant is also more intimate, which is also a major reason why I have been maintaining the 4S shop.
Every time I come to the 4S store, there is the same service consultant to serve me, for a long time, we are very familiar with each other, add WeChat, become friends. Usually encounter questions about the use of cars do not understand, the service consultant can help me answer at any time, helped me a lot. Sometimes because of the busy work, but the car is time for maintenance, the service consultant will take the initiative to go to my house to pick up the car, and when I get home from work, the car will be returned after maintenance.
Another time, I remember that my things were forgotten in the store, and the service consultant called me to tell me not to worry, and used the time off to deliver me home. It is precisely because of the sincerity of a little bit, accumulated into the trust between us, once because I traveled on a business plane late, can not pick up the child on time, in a hurry, called our service consultant, asked him if he can help me pick up the child, the result of the service consultant did not say two words, help me send the child home safely. These things are not big, but very heartwarming, this is the feeling of brothers and friends, is trust.
I have been accepting Pentium's after-sales service for more than 6 years, and the feeling given to me is that Pentium's after-sales service has been improving and becoming more and more humane. At the beginning, I mainly went into the store for maintenance, I think the 4S shop pays more attention to the car, after a long time, because people get along with each other, now I think the 4S shop not only pays attention to the car but also pays attention to people. Pentium has been changing over the years, the content of the service is more, the benefit is more, and it is very beneficial to the users of Pentium.
In particular, the 518 service benefit launched in 2021, I deeply feel the convenience brought to me by this interest. I am a teacher and a homeroom teacher, and I leave work late every day, sometimes working overtime on weekends, so the delay service is very practical for me. Then there is the free car wash, my home is relatively close to the 4S shop, only four or five kilometers, each time in the 4S shop car wash I save a lot of money.
Only some of the 518 service rights are new cars to enjoy, a bit of a pity, but my car is also more than 6 years, recently is planning to change the car, I see T55 is good, after changing the car I can fully enjoy the 518 rights.
There is another service in the Pentium 4S store that I am particularly satisfied with, that is, the care activities. Mainly for those cars that are about to leave the warranty period, the 4S shop will remind the owner to the store for testing, mainly testing the assembly and accessories within the warranty range, so as to help the owner avoid the loss of replacement costs after the insurance, I think this is the real consideration for the owner.
For the service activities held by the 4S store, as long as there is time, I will definitely participate, this year's Spring Festival service activities, the service consultant also notified me to receive new year goods. In fact, the New Year goods are secondary, and the friends of the 4S shop have not seen each other for a while, come to tell the past, and the safety test arranged by the service activity makes me more assured, the Spring Festival to drive out, the safety of the family is the most important.
The friends of the 4S shop also recommended to me the activity of transferring YOMI points, it does not matter if the points are not points, I must help this help. In fact, usually when friends around to buy a car, I also recommended them to the galloping car, but interlaced like a mountain, may be that I introduced not professional enough, so far has not succeeded, it seems that I have to learn more from the small partners of the 4S shop, strive to achieve a breakthrough of zero, pull more like-minded car friends "into the partnership".
Sincerely start a new journey, give me the ultimate experience
Owner: Mr. Chen
Occupation: Company employee
Vehicle: Pentium T99
When to buy a car: July 2021
Mileage: 2500km
I used to be an employee of FAW and now I am an employee of an automotive-related company. For buying a car, I have a FAW complex, my first car was jetta, and when I decided to change cars, I wanted to buy a car produced by FAW. My appeal is to buy an SUV with a large space, strong power, high configuration and innovative interior design. At the 2021 Changchun Auto Show, I saw this Pentium T99, which was very in line with my needs, and there were many preferential policies at that time, including Huimin, Huinong, and second-hand car replacement discounts, etc. After seeing the car test drive at the 4S store, I decided to buy it.
This car accompanies me on my daily commute and weekend outings, and unconsciously, since I bought the car in July 2021, I have driven 2 500 km and recently I am going to do the first insurance. After a few months of use, I was satisfied with the car, both the driving experience and the comfort, and the return rate was still very high, and I received unanimous praise when I took my family and friends on a road trip on the weekend. Friends around me are also vying to test drive my car, and they all recognize the power of the 2.0T engine, after all, I often go to the suburbs for self-driving tours, and sometimes I need to cross-country, and the power is not good.
In fact, FAW Besturn also has a policy that is one of the reasons that prompted me to buy this car, that is, 518 service rights, when buying a car, the sales consultant introduced the 518 service rights and interests to me, so that I pay more attention to it, if you have been renewing the warranty in the 4S store, you can enjoy the lifetime warranty of the whole vehicle and 5 years of free oil, my understanding is that basically 5 years of maintenance do not cost money, which can not be enjoyed in other brands.
Although my car has not yet been first insured, but I will definitely go to the 4S shop for maintenance, not only because of the free maintenance in the 518 service rights, but also because I am FAW out, more understanding of the car, I have always believed that the vehicle is "seven points, three points repair", maintenance is very important.
The spare parts used for maintenance are not original parts, and the technicians are not professional enough, which directly affects the quality of maintenance, so even if there is no free maintenance policy, I will choose 4S shop. In addition, the free car wash and free addition of glass water in the 518 service benefits have made me experience heart-warming, and other rights and interests will gradually be experienced in the future. I think 518 service rights is the biggest discount for car owners, as long as they do not change cars of other brands, they will be used for life.
Pentium 4S store also has a service that makes me feel very convenient, that is, to our new users to establish an exclusive service WeChat group, 4S store service consultants, maintenance technicians, service managers and spare parts managers are in the group, usually encounter what problems are sent directly to the group, many times can achieve seconds back, the group of 4S store staff I encountered the problem very thoroughly, this real-time multi-to-one way to solve the problem, more direct, more effective, give me a deeper impression, It is very useful for new users who are less familiar with the features and performance of the vehicle.
In addition, what service activities 4S stores have will be notified in the group for the first time, just like this year's Spring Festival service activities I learned in the group, I think this way of receiving services anytime and anywhere is very good, I hope that Pentium can always maintain.
Since I opened this T99, I have become a volunteer publicist of Pentium, even without the activities of Pentium partners, I am willing to do this, I want to let others know that my choice is right, I also hope that they have the same choice as me.
Through the dialogue with the three car owners, we experienced the evolution of Besturn after-sales service in the past 10 years, especially the 518 service rights and interests that were shockingly released on the occasion of the 15th anniversary of the establishment of FAW Besturn, and the subversive changes brought to the industry and Besturn itself have been recognized by users and deeply rooted in the hearts of the people, and we deeply feel that the trend of "service upgrade, galloping upward" has become a reality. A journey of a thousand miles begins with a single step, and doing a good job in user service is the foundation of winning users. Wish Pentium, win the user, win the world!