How can I get the most out of my day? In order to solve this problem, many experts and industry elites have launched their own set of "cheats" in an attempt to help people get out of time anxiety and become "time management masters". Getting rid of the invalid waiting time is also the pursuit of FAW-Volkswagen, and the convenient "online maintenance appointment" and the reassuring "door-to-door pick-up and delivery" service have become the "magic" props for customers to shorten the maintenance time.
Say goodbye to trouble and make an appointment with a mobile phone
Bai Yang is the manager of an Internet startup company, and he will personally check the meetings and trivial trivia on weekdays, from financing projects to product selection on the shelves. At ten o'clock in the evening, Bai Yang, who had been busy in the office for a day, turned off the computer, packed up his things and prepared to go home.
Sitting in the car, a small line on the dashboard caught his attention: it was past 50 km from the next maintenance. Bai Yang looked at the time on the display - 22:15, if it is in the past, Bai Yang is going to have a "headache" again, deep in the middle of the night, where to make an appointment?
Half a month ago, Bai Yang learned through friends who are also FAW-Volkswagen owners that FAW-Volkswagen launched an "online maintenance appointment" service, through the "FAW-Volkswagen Customer Club" WeChat public account, or "FAW-Volkswagen" App, the owner can make online reservations independently, freely choose any store in the city according to their own time arrangement and designate the service consultant of their choice.
Different from the previous telephone reservations, online reservations can provide 24-hour online ordering services, even after work can quickly solve the appointment needs, only a mobile phone is needed, making the reservation easier. "After learning about this online maintenance appointment function, I really saved a lot of heart!" Bai Yang said.
"In the past, there were many people in our store on weekends, and the rest hall was full of customers who came to the store for maintenance, and some customers had no children to watch on weekends, so they could only take them to the store to wait together." Sometimes our staff is also very busy, but after the introduction of online maintenance appointments, the situation has improved a lot. "Xie Xiaoming, service director of FAW-Volkswagen franchised dealer Shenzhen Qingshuihe Qijian Trading Co., Ltd., told us.
"In the past, the pace of everyone's life was slow, and there were few customers who made reservations, so they went directly to the store for maintenance. But now it's different, since the launch of online services in 2020, 70% of the customers who make reservations in our store are from online reservations. The service consultant reminds the customer to arrive at the store on time, the spare parts manager checks the details of the appointment list in advance, confirms the spare parts inventory, if there is a shortage of goods or the ordered accessories can not arrive on time, the service consultant then communicates with the customer in time through the online, this set of processes greatly improves the work efficiency, and saves the customer's time. ”
Such an online maintenance appointment service is flexible and efficient, so that customers can feel a more convenient digital car life, of course, more inseparable from the professional service to accompany the whole process...
Say goodbye to uneasiness and exclusive service throughout the process worry-free
In addition to "online maintenance appointments", FAW-Volkswagen also provides a "pick-up and delivery car" service. Xiao Xue, a car owner from Dongguan, is a member of the "pick-up and delivery service". In 2020, a sudden new crown epidemic broke the normal life of the Xiaoxue family, because there was a newborn baby at home, and Xiaoxue was worried that frequent outings would make the young baby unable to resist the menacing virus. Under the recommendation of the service consultant, Xiaoxue learned that FAW-Volkswagen launched the "door-to-door pick-up and delivery" service, which solved the urgent need for Xiaoxue who needed to maintain his car.
"There are a lot of customers who have experienced the pick-up and drop-off service with a tasteful attitude, but then they can't do without it." Xie Xiaoming, service director of Shenzhen Qingshuihe Qijian, said, "During work hours, I made an appointment to pick up the car, returned it after work, and did maintenance, and the time of the day was not delayed." ”
In order to let customers feel the peace of mind and transparency of the whole process when experiencing the car service, FAW-Volkswagen jointly provides services with professional driving companies, and there are multiple guarantees of high-value driving insurance, so that customers can view the driving trajectory in real time on the App, and view the maintenance process in real time after arriving at the store, and the whole process is worry-free. It is precisely with such professional service and full accompaniment that customers can make their acceptance higher and higher.
Tips：
Customers can receive exclusive gift certificates through the "FAW-Volkswagen Customer Club" public account or the "FAW-Volkswagen" App within a specified time, and enjoy a free door-to-door pick-up and delivery within 20 km.
In the era of fast food, it is precisely because of the digital and intelligent changes like FAW-Volkswagen that customers can truly feel the convenience and peace of mind of service: greatly saving time, allowing customers to say goodbye to trouble, farewell to anxiety, farewell to uneasiness, under the FAW-Volkswagen online maintenance appointment and door-to-door pick-up and delivery service, everyone can strive to be a time management master.