A few days ago, Ms. Jiang, a consumer in Sichuan Bazhong, brought a nearly 40-year-old Chongqing Little Swan hot pot base company to the Internet hot search. On the 18th, He Yongzhi, the founder of Chongqing Little Swan Hot Pot, responded positively to reporters.
Ho Wing Chi responded positively to show his attitude
The incident originated on the 15th of this month, Ms. Jiang, a consumer in Bazhong, Sichuan Province, found a piece of plastic cable ties embedded in the base of the Chongqing Little Swan hot pot bought back in the dry and vice market, and sent a spit video on the Internet in a huff.
On the night of the video, Ms. Jiang was unexpectedly contacted by people who claimed to be little swan company, with a bad attitude, saying: "Money can be discussed, otherwise the consequences will be at your own risk." What made Ms. Jiang most angry was not only insincere to solve the problem, but also threatened her children: "Seeing that there are a lot of children in your family, are you not afraid?" Do you think your child is afraid or not? ”
As soon as the news came out, it exploded on the Internet.
After the incident, He Yongzhi continued to speak online on the 16th and 17th, indicating the company's attitude, and after internal investigation, it was verified that the person who threatened Ms. Jiang was not an employee of the company, and had reported the case to the public security organs. The products involved and the same batch of products were sent to the market supervision departments of Bazhong, the place of the incident, and Shizhu County, Chongqing, where the production occurred, for inspection. At the same time, it is required to attach great importance to the company and conduct a comprehensive self-examination.
On the 17th, the relevant person in charge of Little Swan Company went to Bazhong to meet with consumer Ms. Jiang to discuss the handling of things, and under the witness of the local market supervision department, Little Swan Company paid Ms. Jiang 24 boxes of hot pot base materials, worth 2400 yuan, and the matter was satisfactorily resolved. The truth behind the incident remains to be concluded by the final investigation by the public security organs.
Don't shy away, don't prevaricate, dare to take responsibility
He didn't understand why someone posed as a company employee to threaten consumers, "People with a little bit of common sense know that it's impossible to do something so mentally retarded." He Yongzhi told reporters.
"This year is the 40th year of the founding of Little Swan Group, along the way, it is not easy, if there is no consumer recognition and trust, Little Swan brand can not come to today." As the founder of the brand of Little Swan Hot Pot and the president of Chongqing Hot Pot Association, I have personally experienced and witnessed the ups and downs of Chongqing Hot Pot. Food safety is no small matter, first of all, from their own reasons, find deficiencies. In the process of doing business, it is inevitable to encounter such and such problems, if you choose to avoid, it is just a matter of giving people a handle. If it is a problem of the enterprise itself, then we sincerely accept it and seriously rectify it. If it is used by people with ulterior motives, it must be resolutely cracked down on and this kind of illegal behavior cannot be allowed to run rampant. He Yongzhi said firmly.
For this "plastic ties" thing fermented into a big public opinion event, He Yongzhi said: "I am still a 'net red' and celebrity, there are opportunities and channels for voices when things happen, if other small and medium-sized enterprises encounter such a thing, the control is not good, the enterprise will collapse overnight, the all-media era is worth everyone who does business thinking deeply." ”