Some time ago
Mr. Song bought a new car
But the new car drove home
He had a heart disease
The more you look at it, the less it tastes
It felt like buying a "four-like" car
What does this sentence mean?
The new car is in hand
A discrepancy was found in the configuration
Mr. Song is a native of Henan, on November 22 last year, he bought a 2021 Audi A4 at the Shaoxing Lianao 4S store, a luxury dynamic type, the official guidance price is 343800 yuan, and the naked car price is 291000 yuan.
Mr. Song told reporters that the configuration he bought belonged to the middle match in the entire series. However, on the day of picking up the car, he found that the car handed to him by the 4S shop was a little different from his impression.
Mr. Song
The wheel hub is not the same as the actual configuration of the official website, the trunk induction door is not, the official website is there, the luxury dynamic type does not have the steering wheel heating function, mine is with this function.
The configuration that should be there is gone, and the wrong one has appeared instead. After the reporter's inquiry, it was found that the 21 luxury dynamic models purchased by Mr. Song were indeed equipped with a sensory rear tailgate as standard, and the steering wheel heating was not standard, but optional.
I suspected that my car was assembled, or that they had modified it for me privately, like a "four-different" car. I asked the 4S shop to change one, and the 4S shop always said that this was the configuration. The new car has been driving for a while, and Mr. Song always feels that it is not a taste, and he has always wanted to figure out this heart disease.
Liu Lin, sales manager of Shaoxing Lianao 4S store
We are divided into two versions of the model, luxury dynamic and luxurious elegance, the customer is luxurious dynamic, but the manufacturer will have options when leaving the factory, there are elegant wheels and dynamic wheels, this you can also go to the manufacturer's official website to inquire, absolutely the original factory optional, not our store to add changes later. The 4S shop said that there is indeed a difference in the style of the wheel hub of the car, but it is randomly selected at the factory, and the two wheels have the same size and the same price.
Induction rear tailgate reduced, this we have the document issued by the manufacturer, the reduction is because of the chip, the steering wheel heating is also the original factory together to install, added 500 yuan.
The 4S shop said that the car ordered by Mr. Song belongs to the manufacturer's personalized customized model, and the configuration of each car is different, which belongs to one car and one price. At the scene, the 4S store issued a manufacturer configuration list, saying that there will be specific instructions for the increase and decrease of each car.
I told me the day I picked up the car, or I found this problem myself, it was not he who took the initiative to tell me. The 4S store admitted that there were flaws in the sales process, but insisted that there was no problem with the car itself.
Where did the certificate of conformity go?
Mr. Song's doubts have not been completely dispelled, when buying a car specially paid the license fee, by the 4S shop to do the license business, but this car has been bought for almost two months, so far has not been on the license, the reason is that there is no certificate of conformity.
I contacted them many times, and they said for various reasons that they couldn't play their cards right now.
It was not until two days ago that Mr. Song learned that it was the loss of the certificate of conformity that led to the delay in the listing of the license plate. To this end, the reporter found the sales that handled the matter.
Shaoxing Lianao 4S store sales consultant Mr. Xu
When playing the second pro card, he told me to put on the license plate, I said yes, you bring the certificate of conformity, he said that the certificate of conformity is not here with me, I also forgot whether the certificate of conformity is in my place, or I can't figure out this matter. The salesman said that the certificate of conformity was indeed lost, and it has been delayed until now, not deliberately concealed, but just wanted to get the certificate back through his own efforts.
In this regard, Mr. Song said that he entrusted the 4S shop to put on the card, the certificate of conformity was not given to him at all, and the loss of the certificate was certainly not his responsibility.
In view of the reason for the loss, Mr. Song does not want to think about it anymore, and his current requirement is that the 4S store gives him a license plate a few years ago so that he can drive back to his hometown.
The 4S shop said that it will take about half a month to re-apply for the certificate of conformity, during which it can provide Mr. Song with a scooter. After the reporter's coordination, the two sides reached a preliminary agreement. At present, further communication is being made on the specific details.
(Xiaoqiang hotline Zhejiang Education)