Reporting on automobile information from the perspective of people's livelihood / Watching cars from January 20, Haikou report——
There are so many competitors, and there is no shortage of close-quarters melee fighters, but Lang Yi fell on his own, which is the rhythm of being "defeated" by himself?
The reason for throwing out the above questions, we may wish to take a look at a report that Lang Yi fell on his own.
According to media reports such as the Central Broadcasting Network and Sina Finance, many car owners complained that the purchase of SAIC Volkswagen Langyi had suffered a reduction in allocation. The content of the complaint mainly focuses on the fact that the SAIC Volkswagen 2021 Langyi purchased by a number of car owners has encountered problems such as "de-allocation" of the car machine, lack of function and inconsistencies in the promotion of manufacturers and 4S stores, and 4S stores have refused to solve them for car owners on the grounds of "lack of core" and "not a quality problem".
The details of the owner's complaint reported by the media will not be repeated here. What we want to say is that in the face of complaints, SAIC Volkswagen seems to be unaware and does not respond to media concerns in time, and if the owner wants to solve the problems encountered in time, it is more like a distant future.
Lang Yi, Xuan Yi, Corolla, is the top three troikas on the car sales list, the reason why the competition between them is white-hot, one is because everyone wants to compete for the first, the second is a little inattentive, may withdraw from the top three, surpassed by the latecomers, the third is that they do not want to leave any handle to be pinched by the other party, so they can not slack off in the slightest.
However, in this section of the bone, Langyi actually exposed the "reduction" of the car machine, the lack of function and the manufacturer and the 4S store publicity discrepancies and other issues, if these problems really exist, Langyi is tantamount to putting themselves on the stove to bake, bent on keeping the top three positions in sales, whether it can be saved at the moment, but also a big question mark.
Here are two cases of watching the car left and right, which may have some enlightenment for SAIC Volkswagen.
A few years ago, Changan Ford launched a long-awaited new car, the Wing Tiger, but not long after the listing, there were many broken shaft incidents. In the face of the problem, Changan Ford first denied that there was a quality problem, and then after being exposed by CCTV, Changan Ford was forced by public opinion pressure to finally issue a recall announcement, acknowledging that the broken shaft was a quality problem. That is, from this incident, Changan Ford's sales began to take a long downhill road, with profound lessons and thought-provoking lessons.
Do not pay attention to quality issues, put the responsibility on the owner, GAC FCA has also learned a lesson in this regard. In 2017, the domestic Jeep guide burned oil incident broke out, however, many car owners who encountered the same problem, full of hope that the manufacturer could solve it, but waited for the manufacturer and the 4S store to kick each other. The problems encountered by the owner of the car could not be solved, and eventually attracted the attention of CCTV, and timely supervision was given. Under pressure, in September 2018, GAC FCA officially recalled 143,800 guides and free light.
The event, which is emblematic for GAC FCA, saw its sales drop from a peak of 222,000 vehicles in 2017 to 20,123 units in 2021. Up to now, GAC FCA can be said to have repented of its intestines, and the price is huge.
Left and right car has been paying attention to the people's livelihood topic in the car market, we still hope that SAIC Volkswagen can really be a responsible car company, do not dodge in the face of problems, solve the problem well, and let the owners have a rest assured year. We don't want the above two cases to be repeated on SAIC Volkswagen, otherwise, it will be too blind.