Have you ever encountered a failure caused by a quality problem that your vehicle was not insured, but was required to replace it at your own expense? Recently, Xiaobian learned through the automobile complaint network that a Dongfeng Fengxing owner published a complaint on the platform, which told that at the beginning of his vehicle purchase, he clearly marked the vehicle warranty of 8 years and 160,000 kilometers, but with the closure of the car purchase 4s store, the so-called warranty has become useless, and the failure of the vehicle is required to be handled at their own expense.
(Owner Description)
In order to further understand the specific situation of the vehicle, Xiaobian immediately contacted the owner of the car, Mr. Wang. After communication, Xiaobian learned that at present, Mr. Wang's vehicle chassis abnormal sound problem has not been well solved, and Mr. Wang said that his vehicle chassis problem has lasted for a long time, and after going to the 4s shop to check, the other party clearly stated that there is indeed a strange sound problem, but after maintenance, it is still ineffective.
(Complaint Information)
Until now, the vehicle still needs to go to the 4s shop for inspection again, and the two sides are also in the process of negotiating on the chassis noise.
After buying a car, the failure continues! 4S store closure caused the warranty to be impossible?
During the communication process, Mr. Wang told the editor: When the car was first purchased, the sales staff of the 4s store promised that the warranty period of the vehicle was 8 years and 160,000 kilometers, but Mr. Wang had forgotten the specific date of purchase at present, and only through the manufacturing date of the vehicle in February 2018 to determine that the vehicle was still in the warranty period. According to Mr. Wang's recollection: Since the purchase of his vehicle, he has been malfunctioning continuously, and he often needs to go to the 4s shop for inspection and repair! The large and small size of the vehicle has accumulated problems such as tire cracking, turn signal failure, relay failure, battery failure, hem arm failure and glass lift failure.
(Vehicle nameplate)
But at present, what bothers Mr. Wang the most is the chassis abnormal failure that has occurred in recent times. Mr. Wang said that after he found that the chassis noise occurred in the bumpy road section, he contacted the 4s store at the first time, and then drove the vehicle to the 4s shop for inspection. However, the road section near the 4s shop has recently been renovated, resulting in maintenance personnel unable to turn around when testing the car but finding the fault point, and the maintenance can only be stopped.
(Chassis abnormal)
Until the New Year's Day holiday, the vehicle abnormal sound problem has been plaguing Mr. Wang for a long time, so he went to another 4s store on January 1, 2022 to check again, after the test personnel tested the car to inform the maintenance personnel, the vehicle chassis abnormal noise problem may be caused by the chassis screw loosening, just put the chassis screw back on, the abnormal noise problem can be solved. However, the failure of the vehicle after 4s repair is still the same, and there is no improvement.
(Repairs have no effect)
Mr. Wang told the editor: the repair of his vehicle many times is carried out at his own expense, and the fundamental reason is that the original car purchase 4s shop has closed down, and he went to another 4s shop for maintenance and was told that he could not enjoy the warranty service, and he could only replace it at his own expense. And after the purchase of the vehicle often appears a variety of fault problems, I hope that the manufacturer can give an explanation, and solve the problem of abnormal noise of the vehicle chassis.
4s shop: The previous inspection was not sufficient, and the owner was tested again
In order to further understand the current situation of the vehicle, Xiaobian immediately contacted it through the 4s shop phone number provided by the owner, and after a simple exchange, Xiaobian informed the staff of the 4s shop of the current failure of Mr. Wang's vehicle. After listening to the other party, he said that he had some impressions of Mr. Wang's vehicle, when the vehicle did go to the store for inspection, but Mr. Wang did not give the consent to park the vehicle in the 4s store for detailed testing due to the needs of the car, so at present, the cause of the failure has not been found, and the owner has agreed again to enter the station to detect and strive to repair the fault problem.
(4s shop to check the vehicle)
Then Xiaobian asked the 4s store why the vehicle warranty of 8 years and 160,000 kilometers was indicated when buying a car, and now the vehicle has not exceeded the deadline but is required to repair at its own expense?" After listening, the other party said: The 8-year 160,000-kilometer warranty is limited to the premise that all maintenance of the vehicle is carried out in the same 4s store.
Auto Network Review: Consumers have the right to choose their own goods or services
Until now, the vehicle has still to go to the 4s shop for inspection, and the two sides are also in the process of negotiating on the chassis noise. For the explanation of the warranty service given by the 4s store, Xiaobian felt a little puzzled, so he consulted the lawyer on this matter, and the other party understood the ins and outs of the matter and said: According to the 4s store, the owner needs to maintain the same 4s store to enjoy the warranty service, but according to the provisions of China's Consumer Rights protection law, consumers enjoy the right to choose goods or services independently. Consumers have the right to independently choose the business operators that provide goods or services, independently choose the variety of goods or service methods, and independently decide to purchase or not to purchase any kind of goods, and to accept or not accept any service.