The EQC is the first electric car of the Mercedes-Benz brand, and Mr. Nie, a consumer in Jiujiang, Jiangxi Province, can be regarded as the first person to eat crabs. Mr. Nie told City Scene that in July 2021, he spent more than 400,000 yuan at the Nanchang East Star Mercedes-Benz 4S store to buy an EQC car. But after picking up the car, the process of using the car made him worry and trouble.
Mr. Nie told reporters that when he first saw the car, he originally wanted to buy a Mercedes-Benz GLC gasoline car, but under the recommendation of the sales consultant, he was captured by the appearance and sense of technology of EQC, and finally chose to buy an EQC350 electric car. A week after Mr. Nie picked up the car, the fresh energy had not yet passed, but this problem appeared one after another. Mr. Nie, owner of the Mercedes-Benz EQC: The fault light is turned on, that is, the speed of the car cannot exceed 80 yards. Say that for safety, please go to the 4S store to check, these three failures are the same problem.
After repeated inspections by the 4S shop, it was determined that the left rear air suspension of the vehicle was leaking, and the pump needed to be replaced. On December 8, 2021, the vehicle had just traveled 10,000 kilometers, and new problems appeared. The video provided by Mr. Nie showed that the fault reported by the dashboard was a yellow battery lamp. After inspection, the damage this time is the front drive motor of the vehicle, and the maintenance plan is "must be replaced". At this point, the owner of the car, Mr. Nie, stopped doing it. Mr. Nie, owner of Mercedes-Benz EQC: This motor is equivalent to the engine of a fuel car, it is a big machine, the same reason, I can't accept it. I said that in other words, no one can accept it, and a brand-new car will change its engine, and no one can accept it. I asked to return the car, and he said to apply to the manufacturer.
According to the suggestion of the staff of the 4S shop, Mr. Nie agreed to the plan to replace the motor and apply for the return of the car at the same time. On January 2 this year, Mr. Nie received a delivery notice, but just as he was about to pick up the car, another EQC owner in the group of car friends gave him a wake-up call. Mr. Nie, owner of the Mercedes-Benz EQC: The riders in the group said that your motor must come with the certificate of conformity, and then I opened the package to check, and there was no certificate of conformity at all. Without a certificate of conformity, I do not ask for a motor change. This car does not have a certificate of conformity, and it is impossible to get on the road at all. Is there any compensation for accidents that have not changed the registration of motor vehicles? According to the Provisions on the Registration of Motor Vehicles, if a registered motor vehicle replaces its engine, the owner of the motor vehicle shall apply to the Vehicle Management Office of the place of registration for a change of registration within 10 days after the change. This certificate of conformity is a necessary condition for changing the registration.
For Mr. Nie's concern, the staff of the 4S store replied like this. Nanchang "East Star" Mercedes-Benz 4S shop staff: you drive the car back, there is no problem with the certificate of conformity, we also confirmed with the vehicle management office, it is the need for such a thing. If there is a traffic accident, it is determined according to the responsibility for the accident. Mr. Nie, owner of the Mercedes-Benz EQC: The insurance company is not allowed to pay. Nanchang "East Star" Mercedes-Benz 4S store staff: Yes. Mr. Nie, owner of the Mercedes-Benz EQC: Do you say it can be? Nanchang "East Star" Mercedes-Benz 4S store staff: Yes. Subsequently, the reporter and Mr. Nie consulted the insurance company that insured the vehicle, and the results were completely different. Chinese min Insurance Company staff: If the engine is changed, its engine number must have changed, so your driving license must change the engine number, that is, the car is not safe to drive on the road now. Mr. Nie, owner of the Mercedes-Benz EQC: Not insured. Chinese min Insurance Company Staff: Yes, it can be regarded as if you are not insured. Because the engine number is different, the new engine number does not match the driving license.
The driving license information has not changed, the insurance company has reasons to refuse compensation, and without obtaining the certificate of conformity of the drive motor, the motor vehicle cannot change the registration information. For the owner of the car, Mr. Nie, he believes that what 4S delivers to him should be a vehicle that can be legally driven on the road, and there will be no risk of insurance denial. So, after the replacement of the drive motor, where is the certificate of conformity? Can the owner, Mr. Nie' demand for return, be realized? At the Mercedes-Benz "East Star" 4S store on Yingbin Avenue in Nanchang County, the reporter met Mr. Nie's Mercedes-Benz EQC350 trolley. Since the change has not yet been registered, the car is still parked in the parking lot of the store. The customer relationship manager of the 4S store told reporters that After purchasing the car, Mr. Nie had many times to the store to check the record and repaired it twice, and they were also sorry for this. Deng Yubin, customer relationship manager of Nanchang "East Star" Mercedes-Benz 4S store: We deeply regret that the customer's car has this problem. Then in the whole process, we provide customers with scooter vehicles, but also for the customer's demands to actively communicate with the manufacturer, because the current vehicle has not yet reached the "three guarantees" of the return and replacement conditions, so we are still actively negotiating with customers for maintenance, and even say a certain compensation program.
According to the "Provisions on the Responsibility for Repair, Replacement and Return of Household Automobile Products", which came into effect on January 1 this year, during the validity period of the "three guarantees", due to product quality problems, the repair time accumulated exceeds 30 days, and the seller shall replace or return the goods. In this regard, Manager Deng said that Mr. Nie sent the car to the 4S store on December 8, 2021, and the after-sales manager notified the customer to take the car after the completion of the maintenance on January 2, 2022, and the cumulative repair time did not reach 30 days after the manufacturer's accounting. Deng Yubin, customer relationship manager of Nanchang "East Star" Mercedes-Benz 4S store: At present, we are based on January 2 (completion of repairs). Reporter: What is the situation that the certificate of conformity he reflected did not come with the drive motor? Nanchang "East Star" Mercedes-Benz 4S store customer relationship manager Deng Yubin: Because this front drive motor is a part imported from Germany, the certificate of conformity provided by the German side is an electronic document, this electronic document we have provided to customers on January 4, and we have confirmed with the local vehicle management office, this electronic file can be used for the information change of the front drive motor for the record.
However, for the manufacturer's maintenance days accounting, the owner Of the car, Mr. Nie, does not agree. He believes that before the 4S shop provides the certificate of conformity of the former drive motor, the vehicle is not considered to have completed the repair, and this period of time should also be counted as the repair time. Mr. Nie, owner of Mercedes-Benz EQC: The manufacturer believes that it is 27 days. Now there is a difference of 3 days between the conditions for returning and changing the car, according to the reason, this car can drive normally on the road, and it can only pick up the car when it is on the road legally. I came on December 8, 2021, I have repaired several times before, and now I have basically been more than 30 days, and I have not gotten the car until now, so this repair time has completely exceeded the "three guarantees" regulations of 30 days.
In this regard, Manager Deng said that they will help Mr. Nie to register the change of motor vehicle information as soon as possible after getting the vehicle's motor vehicle registration certificate. So, how to calculate the repair time, how to complete the repair, the reporter consulted a lawyer. Lawyer Xiao Jie: Article 40 of the new "Three Guarantees Provisions" clearly stipulates that the single repair time refers to the time when the consumer and the repairer determine the repair and the time the repair is completed, which is calculated in hours, and the full 24 hours is one day. If less than 24 hours is calculated in one day, in this case, it is the replacement of the drive motor. According to the relevant regulations, the replacement of the engine and drive motor should be re-filed and legally put on the road. As a repairer, he should also provide the relevant necessary change materials after the repair is completed, and let our consumers let him make changes, so in this case, this time should be when the repairer provides the corresponding certificate of conformity and other related materials, and the change conditions are met before the repair is completed.
At present, consumers have reflected the problem to the Market Supervision Department of Nanchang County. The 4S shop told reporters that Mr. Nie's vehicle has completed the registration of motor vehicle information change on the 12th, and for the owner's return and replacement of the car, they will also feedback to the Beijing Mercedes-Benz manufacturer again, waiting for a reply.
The source | urban scene