Mercedes is in trouble again!
Ms. Li from Jining, who bought a Mercedes-Benz GLS450 luxury version at the Jining Jixing Mercedes-Benz 4S store on March 9 this year, just drove 500 meters out of the store, and the vehicle suddenly turned off while waiting for traffic lights, unable to start, and the screen was black. Such a problem made Ms. Li unacceptable, because it was closer to the 4S store, so Ms. Li contacted the 4S store, and the staff of the store came to check, and after watching for half an hour, she still did not check any problems.
So the vehicle was towed to the 4S shop for inspection, and after an hour of checking the cause of the problem, Jixing Benz still did not find it! At this time, Ms. Li was told that the vehicle needed to be dismantled and inspected, and was strongly opposed by Ms. Li, who only ran a million Mercedes-Benz for hundreds of meters, and now needs to be dismantled to deal with the problem, Ms. Li believes that it is a car quality problem, and insists on returning!
With questions, the program team contacted Jining Jixing Mercedes-Benz 4S store and Mercedes-Benz manufacturer customer service, in the face of consumers' doubts, the two parties said that they had recorded, as to why the engine could not start, the vehicle could not be used normally, 4S stores and manufacturers could not say one, two or three.
At noon that day, Jixing Benz called back, indicating that the preliminary judgment was that the CAN line (controller area network (can) is short for the can line (Controller Area Network, CAN), which was developed by the German BOSCH company known for its research and development and production of automotive electronic products, and eventually became an international standard (ISO 11898), which is one of the most widely used fieldbuses in the world. In North America and Western Europe, the CAN bus protocol has become the standard bus for automotive computer control systems and embedded industrial control larins, and has a J1939 protocol designed for large trucks and heavy industrial machinery vehicles with CAN as the underlying protocol. If there is a problem, the co-pilot position needs to be disassembled and the various points need to be checked. In the face of the owner's resistance, the manager of the 4S shop Ma said that the demolition inspection was only a disassembly inspection of the co-pilot position of the vehicle, he said that "it is the same as installing the surrounding mat", but such an explanation still cannot impress Ms. Li.
As for Ms. Li, she questioned why the vehicle only drove such a low distance to malfunction, whether million Mercedes-Benz was a faulty car, the 4S shop did not have a statement, and the manager Ma could not say why it came. As for Ms. Li's proposal to return the car, Manager Ma said that he would give feedback to the leader first.
Millions of Mercedes-Benz, only out of the store on the damage, the last Mercedes-Benz similar problems or in 2019 "Xi'an Mercedes-Benz female owners sit on the roof cover of the aircraft to cry about Mercedes-Benz engine oil leakage."
Now that nearly 3 years have passed, Mercedes-Benz has once again left consumers speechless, is millions of Mercedes-Benz really for a car logo?
With Ms. Li's question, the program team is still communicating with the manufacturer's 4S store. In response to Ms. Li's question, 1031 riders also expressed their views:
(FM1031 Jinan Traffic Broadcasting)