Source | Urban live original
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Mr. Wu, a consumer in Linchuan District, Fuzhou City, Jiangxi Province, bought a Haval off-road vehicle in September this year, and after less than half a year of driving, there were quality problems. To this end, he asked for help from our "City Scene" and hoped that the reporter would help defend his rights.
According to Mr. Wu, only a month after the Haval off-road vehicle was bought, there was a problem with the engine noise. He didn't pay much attention at the time, and then drove for more than two months. But when he drove the car to the 4S shop for the first maintenance, the staff found a problem.
Consumer Mr. Wu: A few days ago, I went to the 4S store to do the first insurance, and after opening the engine, I found a large area of oil leakage under the engine.
Mr. Wu said that the staff of the 4S shop did not tell him the specific reason for the oil leak, but only said that it was necessary to repair it, and even said that the engine needed to be replaced later. A new car that has been bought for less than half a year will have to change the engine, and Mr. Wu said that he cannot accept it.
Consumer Mr. Wu: I am still repaying the loan, at present this car does not belong to me completely, 4S shop to give me the maintenance plan I can not accept, because according to his maintenance plan, my car will definitely depreciate.
Mr. Wu hoped that the 4S store could return the car or replace it with a new car, but the store said that according to Haval's three-pack policy: during the three-guarantee period, only after replacing the main components such as the engine twice in a row can it still not solve the problem, and the car can be returned and replaced.
Haval 4S store: product quality problems are willing to compensate
To this end, the reporter and Mr. Wu came to the Haval 4S store in Linchuan District Wang Anshi Avenue Fuzhou Xincheng store to understand the situation.
Mr. Feng, the person in charge of after-sales service of Haval Automobile Fuzhou Xincheng 4S Store: The main reason is the product quality problem, it is the cylinder gas seal that does not work before the oil leaks.
The relevant person in charge said that the plan they gave at the beginning was to repair the relevant parts of the cylinder pad, because Mr. Wu had concerns, so he proposed to apply to the headquarters to replace the engine. Considering that the repair will indeed cause greater losses to Mr. Wu, 4S Shop is willing to negotiate compensation with him.
Mr. Feng, the person in charge of after-sales service of Haval Automobile Fuzhou Xincheng 4S Store: We extend the warranty of the engine for one year, and there is also corresponding compensation, and the compensation must be renegotiated.